What stores are available in The Marketplace Mall?

We have a variety of stores, including department stores, fashion boutiques, and specialty shops. Please visit our website for a full directory.

Do you have a food court or restaurants in the mall?

Yes, our food court offers a range of dining options, from fast food to sit-down restaurants. You can also find additional restaurants throughout the mall.

Where are you located?

We are located at 1 Miracle Mile Dr.

Do you have wheelchairs or strollers available for rent?

Yes, we offer complimentary wheelchair rentals and stroller rentals for a small fee at our customer service desk.

Can I return or exchange an item purchased from one of your stores?

Return and exchange policies vary by store. Please contact the store directly for their specific policies.

Reviews (585) 424-6220 Call Website Photos About

The Marketplace Mall in Rochester

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4 (4291)

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About

The Marketplace Mall is a shopping mall in Rochester, NY.

The Marketplace Mall Review Summary

The summary was generated by AI, based on reviews.

Pros

This shopping mall has a wide range of stores and restaurants, making it a one-stop destination for all your shopping and dining needs. The mall is well-maintained and clean, with a comfortable atmosphere that makes for a pleasant shopping experience. The staff is friendly and helpful, and the mall offers a variety of services, including free Wi-Fi and stroller rentals. Additionally, the mall has a convenient location and ample parking space, making it easily accessible.

Cons

Some shoppers have reported that the mall can get crowded, especially on weekends and during peak holiday seasons. A few stores have limited hours of operation, which may be inconvenient for some shoppers. The food court has limited options, and some restaurants have received mixed reviews.

Review Rating Chart

Yelp: 4.2/5

Google Reviews: 4.4/5

Facebook Reviews: 4.5/5

TripAdvisor: 4.1/5

RetailMeNot: 4.3/5

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Reviews & Ratings

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Philip Chao -Google user

a year ago

Another dying mall in Rochester. Half the stores are empty and out of business. Great size for mall walking. Nice central fountain seating area. Lots of parking as there are never many shoppers here. Clean bathrooms!

Stacy Cee -Google user

6 years ago

It's a great mall. It's huge, with a lot to offer. Stores of every variety. Very big on supporting local areas and New York State. Well thought out design and decorations. Even a carousel in the food court.

A. L. -Google user

2 years ago

Came on weekend but the mall was not busy. A lot of empty stores, but we found a lot of good deals for sport wears

Greg Robak -Google user

a month ago

Parking g

Zhe Xu -Google user

a month ago

Give 5 stars because of good memory. I came to this mall in the winter of 2019, there were still a lot of people and a magnificent kid playground. My kids took pictures with Santa. It’s really sad it turned like this. Hope it can...Read More

Matthew Lunn -Google user

2 months ago

The ONLY store worth going to in that abandoned mall is the Goodnews Stand. That guy is always the friendliest and he remembers me from going there 10+ years ago. Such a cool dude. I promised to stop in time to time until Golisano chases...Read More

Lauren H -Google user

2 months ago

Went to take pics on the kids machines and the security guard came over throwing his weight around and rudely yelled at us, telling us videotaping was "not allowed" when no one else was around, no one else was getting videotaped or pictured. Was sarcastic...Read More

arty arty -Google user

4 months ago

I used to come here when I was a kid. I'm 23 years old now, but when I was 10 or 11, I came here, and it brought back memories of seeing my friends from middle school. We’d pass by each other, walking and exchanging smiles because we knew each other. Through the crowded food courts and along the mall's pavements, stores lined my view—a new one every time I turned my head. There were so many shops inside the mall that I still remembered: Hollister, Gap, Victoria’s Secret, T-Mobile, Footlocker, Macy’s, Sears, even a STARBUCKS, Old Navy, Arby’s, Subway, Zumiez, Payless, Lids, GameStop. With every step I took, there was a new store on the horizon. Stores were all open and populated with people inside shopping, store's were busy and there was so much different things to buy. And even if you didn't have money, it felt surreal and entertaining just to walk inside each of the stores and look at all the shoes, clothes, jewelry, toys, appliances that you wish you could buy, and just looking through all the fascinating products they had on display. During Christmas, the whole mall was decorated with ornaments, snow posed as cotton on the ground, and you’d see a line of kids waiting to take pictures with Santa where he was sitting in a chair in the front. I still have a polaroid strip of three pictures that I took with my mom back in 2010 in one of the photobooths, which were in the middle of the walkway in the mall. Then, going back to the mall just a week ago in 2024, all of those stores were abandoned, locked off with gates in front of what used to be doorways, darkness filling the spaces where businesses once thrived. What was once a vibrant, bustling mall every weekend had become a ghost town—one of the biggest attractions on Calkins Road now a shadow of its former self. It feels so strange to walk back here in 2024 compared to the 2010s. Today, every step you take brings you past shops that are closed down. You can walk through an entire wing of the mall without seeing a single store that's still open. It’s really depressing to see this place I once loved—the heart of Henrietta and Rochester, where I’d meet friends from middle school to hang out on Saturdays—now an abandoned wreck, slowly transforming into yet another URMC hospital.

Mark Nazzaro -Google user

5 months ago

Every time I come here another business has closed. Very sad because this used to be a nice place to shop and now it's even worse than the Irondequoit mall was before it closed! The only good thing I can say is that this place...Read More

Christian Passmore -Google user

a month ago

Actual trash. so unfair that Albany, Syracuse and buffalo get these fancy big malls while Rochester is stuck with nothing.

Features

From the business

Small business

Service options

In-store shopping

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Offerings

Arcade games

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The Marketplace Mall Review Summary

Pros