The Home Depot in Arvada

I love Home Depot! They provide you with an email of your receipt, so you can always look back in your email to find some thing that you purchased there. Also, the receipts are not in hieroglyphics, so you can usually find what you need. Sadly however, you do not get an email receipt when you use the gift card. I wish they would fix that! I also appreciate their help, although it is not as good as Ace Hardware. They do have more items than Ace because they are so huge. I also like to search for things online, and then find the exact aisle and they were some thing is, then I don’t have to ask

Terri and Nordina Thank you.(Returns Dept)You both really help this company stay true to its excellent customer service core values especially myself-now a consumer but also being a former employee back in the ATL.This I had an older Ryobi pressure washer that I frequently used for my new business and I realized after some time It demanded something a bit more commercial. Returning months later, I explained my situation and t it had been sometime so the product no longer stocked in-store. Terri swooped into action with an awesome smile and valiant effort went above and beyond exploring our options of a return and upgrade.Soon enough unfortunately the product(pressure washer) could not be found so instead management agreed to give me $50 off a brand new one!!! Whaaaat!! Awesome,money was low and this was such a blessing for what the business needed.Thanks to the Home Depot crew I soon had a much better and newer pressure washer.Because of this added addition to Peppermint Locusts Auto Detail just took us to the next level. what a relief andupon check-out I was greeted by Dina,just a great personality to complete one of the many HD experiences.

So headed into this Home Depot for an upgrade to The Mausoleum, and for the most part, it's as expected for a Home Depot that just went through a ransacking for the holidays. This place was still recovering with their sales.In spite that, my inquiries were for non-holiday stuff, and oddly many things for electrical were out of stock on many shelves. I had to get people twice to check their inventory to see if they had more, which made the search so time costly.But they did have Starlink, which that was cool, I guess.

My experience with The Home Depot during our kitchen remodel has been beyond frustrating. Damon and I have faced countless challenges, from receiving not one but two incorrect Thomasville Furniture cabinet orders to enduring a prolonged, three-month ordeal just to secure a refund.We've had to navigate between two different store locations Store 1549 (Morrison, CO) and 1502 (Arvada, CO) due to Home Depot's internal resource issues, engaging with multiple assistant managers, store managers, customer service specialists, special order operation specialists, and district managers along the way. Despite opening numerous cases with their customer resolution team, we've been continuously met with promises of resolution while our cases have been locked out of their updated ticketing system for months, further delaying any progress.The lack of accountability and communication from The Home Depot's decision-makers has only added to our frustration. Despite our efforts to reach out through various channels, including LinkedIn (yes I am this desperate at this point), we've been met with nothing but excuses and the blame game between the two The Home Depot stores we are now working with, Thomasville Furniture, and their customer resolutions team.It's so disheartening to have invested so much time and energy into resolving these issues over the last couple months, only to be met with sympathy responses and empty promises. Starting our remodel journey in January and still facing issues at the beginning of May is simply unacceptable.As a customer who has invested over $25,000 in a billion-dollar corporation like The Home Depot, the lack of respect and accountability is appalling. I'm sharing my experience on social media in the hopes of finding support and a genuine resolution.No one should have to endure the same nightmare we've experienced. If I had known what we would go through, I would have sought alternatives from the beginning. It's time for Home Depot to step up and address these issues comprehensively, rather than passing the buck between stores. It's not about the individual stores and their leadership at this point. Its about The Home Depot as an organization to resolve the countless issues and we have encountered.If anyone has any suggestions or knows someone within their corporate offices who might be able to help please let me know. I am begging at this point...#HomeDepot #CustomerService #RemodelNightmare

Just came in it's Thanksgiving evening and I have a wheel bearing out on my car and my brother bought the wrong size socket I lost the receipt and simply needed to exchange it for the right one the older not so gentleman at the returns counter but I was unlucky enough to encounter refuse to exchange it return it with ID or do anything about the situation. The wheel is literally about to fall off my car because I can't change the wheel bearing and now I have to attempt to drive miles away to another Home Depot where hopefully I have a different outcome

Home Depot: Hit or MissHome Depot is a classic case of mixed results. On one hand, the store is a labyrinth of endless aisles, making it a challenge to find what you need. Inventory can be inconsistent, and sometimes it feels like half the items are out of stock. However, the saving grace of this place is undoubtedly the staff. The employees I encountered were incredibly helpful, knowledgeable, and went above and beyond to assist me. If it weren't for their expertise, my shopping experience would have been a total disaster.

It sucks now. Twice in a month I've had my truck attempted to steal in their parking lot and thats $500 per hit. Cops can't do much cause the camera systems suck. I now bring my wifes car or have to have my wife come and stay in the truck.The staff are great people tho

Updating review to 5 stars. I was having an issue with an appliance being delivered and damaged. Challenges ordering (same model out of stock) and expediting new installation at rental property. The new store manager at Wadsworth CO location went above abd beyond to sold issue. EXTRAORDINARY service. Please call me so I can get him recognized. We complain so much faster than recognizing terrific service. Thank you! I wish I remembered your name. Pic of installed replacement stove.

WORST APPLIANCE PURCHASE AND INSTALLATION EXPERIENCE OF MY LIFE!!! I would give negative stars if I could. If I sound upset I certainly am, because I have been washing dishes by hand for the last 26 days while my new dishwasher sits worthless in my kitchenHere's my situation: I bought a new dishwasher and paid extra for haul away and "professional" installation. When the installers came they did a rushed job and I couldn't monitor them because I had a web meeting. The installed the washer well below the counter top and crooked (see image). Worst of all, IT DIDN'T EVEN WORK. It just flashes an error code when I tried to run it. Evidently the didn't even test it. Very "professional."I have been calling Home Depot customer service for 3 days and no one will help me. They just keep passing the buck around saying I need to talk to someone else who can help, but somehow that person is never around. Eventually I went to the store to talk to them in person. They said they would send the installation team back out to fix it. Still waiting. They haven't even tried to call to schedule a time. They gave me the number for manufacturer service and I called them, they said they would try to send someone to fix it in 7-10 business days. Perfect, I'll just keep washing dishes by hand since my time has no value.In summary: THEY REMOVED MY FUNCTIONAL DISHWASHER, LEFT ME WITH A USELESS APPLIANCE, AND TOOK 1000$ OF MY MONEY. Next time punch me in the face before you take my money and functional appliance so I can report this as robbery to the police, hopefully they will be more responsive than Home Depot customer service.*Edit* Day 4 of washing dishes by hand. I'll edit this every day until they fix it. This gives a new meaning to "Do it yourself".*Edit* Day 5 of washing dishes by hand. I guess this is "how doers get more done," by literally doing the job of non-functional appliances purchased from Home Depot.*Edit* Day 6 of washing dishes by hand. Running out of jokes to make about terrible customer service from Home Depot. I just want a functional dishwasher.*Edit* Day 7 of washing dishes by hand. Broke down and bought compostable plates and utensils. The "professional installers" are finally scheduled to come out and look at it today. I really hope they fix it.*Edit* Day 8 of washing dishes by hand. Employees from the install/delivery company came yesterday. They officially identified that the unit was improperly installed and defective. Great. They told me they will begin the process to get it replaced. Awesome. They didn't help wash my sink full of dishes.*Edit* Day 9 of washing dishes by hand. My emotions about this situation are moving from anger to sadness. Still astonished how low priority customer service is for this company.*Edit* Day 11 of washing dishes by hand. To those of you following this saga, sorry I didn't update yesterday. I was busy washing dishes by hand. Oh wait, no one cares. Especially Home Depot.*Edit* Day 15 of washing dishes by hand. I feel that I have reached a place of sad acceptance, which mainly why I haven't been updating daily. Supposedly LG is sending someone out to replace the unit 4 days from now. Just in time.*Edit* Day 19 of washing dishes by hand. Guess what?!? On the morning of installation, no one showed up. When I called, they said the appliance wasn't delivered to them (of course it wasn't their fault), so they will reschedule the installation. I wish I could say I was surprised, but I have come to expect failure.*Edit* Day 26 of washing dishes by hand. The installation team came again to install a new dishwasher because the other one was deemed defective. During the installation, they stopped and said they couldn't finish because the electrical wires were aluminum instead of copper. Ok, well that didn't stop the first team from installing it! So my house was at risk of electrical fire the whole time!?!?Resolution: I canceled the order and asked for a refund. I bought another dishwasher (same model) from Best Buy for a better price anyway and will install it myself.

I came here earlier tonight to get some wood to create a wood boarder to go around the edges of my bedside table’s drawer, (see picture below for the bedside table, though I haven’t added the wood boarder yet) and I had an older man named “Stan” help me while I was there, and he was just a delight to have help me! He was incredibly nice, as well as helpful, and I really couldn’t have asked for better customer service! You need to promote that man! 😁

This is the worst customer service I've ever seen I waited a whole hour to get a couple of posts lowered from a top shelf. That was 6 guys walking around talking to each other and nobody could help me. The check out lady tried calling the manager Austin and he was nowhere to be found. What a joke. I'll never come here again. Pathetic customer service. Here are pictures to prove it. Even went live on Facebook to show it.

Received a damaged fridge delivered to our home, which was disappointing. HD picked it up and replaced it with a second one of the same model, which *also* turned out to be damaged after we unboxed it.Definitely an issue with the shipping or manufacturing — not HD or the lovely ProDesk folks who carefully hand-delivered it to our second-floor home.Also, the order had been placed using a combo of a gift card and credit card, and… look, I’m not even gonna try to explain it. It was just a completely tangled nightmare situation, and meanwhile, our food was at risk of spoilage. And no one could figure out how to get us a third, non-damaged fridge in time for Thanksgiving.Staff members Bobby and Deanna went above and beyond in fixing a very complicated and frustrating situation that even HD corporate-level customer service couldn’t resolve.They were very kind and attentive, and Bobby went the extra mile even after I’d spent 2 hours and 40 minutes navigating a faulty corporate-level phone system to seek a resolution.My head was hurting after their customer care line kept hanging up on me every time a call was transferred and I’d had to repeat the same story over and over — but as soon as Bobby @ Home Depot Arvada took over the case, she had everything squared away in no time like an absolute champ. Thank you!AND WE NOW HAVE A FLAWLESS MODEL OF THIS FRIDGE, DELIVERED FIRST THING THE NEXT MORNING! YAY!!!I cannot thank the staff at this location enough for how awesome they were throughout this whole fiasco. They’re highly intelligent, wonderfully competent at what they do, and are able to solve any messy situation by being truly empathetic to the customers and their needs.Thank you so much, Bobby and Deanna, for all your hard work in resolving this situation. We’re so grateful for all that you were able to do, and you both deserve a major raise.Sending well-wishes to you and your team for a happy Thanksgiving, with food from functional fridges. :)

I am a lost mess at Home Depot, and needed a ton of items for our bathroom remodel project. Tony took a ton of time walking me through each item and helping me not only know what type to purchase, but decide on items based on our needs. He was truly an angel sent, just when I was feeling like giving up, he was there to help! I would definitely recommend this location, knowing he is a manager there helping the team succeed!

Rough experience! My 19-year old daughter called about reserving a box truck, and they told her not to worry about a reservation, since they had 6 available. Once we got there and went through the reservation process, including a $150 deposit, the associate handed us the keys to a flatbed. When we went in to switch it out, they said that they would cancel the transaction, and that our refund would be processed by midnight. My daughter did not have a second $150 in her bank account, and they did not have Google Pay for me to use to cover her. The associate never apologized for her mistake, and they said they could not help us. I insisted that they make it right, since we had done everything correctly, and we had an appointment to pick up a couch. A manager came over and said there was nothing they could do. It was frustrating that they did not apologize, nor did they make it right. We finally got a third party to transfer my daughter more money, but it was beyond frustrating to have so little concern or responsibility taken for their error. Thank goodness for Dylan and especially Zach. Dilan was the first to apologize, though he hadn't been the one who made the mistake. And Zach stepped in as well to tell us that he would try and make things right. He was AMAZING, and I would only deal with him in the future. It is a shame that the original associate never apologized, and literally went in a back room to let her manager come to tell us they had no intention of being helpful in any way. Zach and Dylan, THANK YOU for doing what was right, even when you had nothing to do with the problem. You are gentlemen and offering good customer service. You are appreciated, and are the only hope for me doing business with your store again. Only reason I'm giving the stars instead of one. Kudos to you. I hope you are being recognized for your humanity and customer service.

This place is a waste of time. There are several employees standing around doing nothing and chatting with each other. I needed to cut a piece of wood however you need a digital code to run the saw. No one can help me because they're not "certified".After waiting 15 minutes and asking six different people I left.

DO NOT sign up for “services” through Home Depot. I paid for a “furnace tune-up” that they outsource through Plumbline. All I got was an estimate for various work items they want to do, and did not get any sort of “tune-up” of the furnace. They also pressured my wife to authorize all of the work, until I showed up to the house then their tune changed. She felt completely taken advantage of. After calling Home Depot about it, I sat on hold for 30 minutes, getting bounced from department to department.

I bought windows from Homedepot, they made me pay in advance. The install included damaged products that I was assured would be replaced. I can not schedule the permit signoff for the city until the products are replace exposing me to personal financial risk from the city.Apparently the window manufacturer wont release the replacement parts until home depot pays for the windows which they have not done.It's been over 4 MONTHS. I'm in corporate email limbo hell begging for updates and support. #neveragain

Don’t place online orders with this store if you want to receive it… I actually was in the store they did not have it in stock, but I went to the customer service desk was told I could order it online through them and it would be delivered. 6 hours later, I received a phone call telling me they couldn’t fill my order and they had to cancel it, they also couldn’t transfer my order to another store nearby nor did they want to try ….terrible customer service

I love getting accosted by unhoused humans here. Today I got called the F word when I said no, sorry to a man with one tooth trying to explain to me how his wife had cancer and that he needed five dollars. Do not shop here if you have young children with you it is the least safe Home Depot in the Denver metro area. No police or security guards outside or inside this location.

Horrific customer service and no accountabilityThe Home Depot has given experienced horrific customer service throughout this process. Nothing but the blame game and “we’ll get back to you” with little to no follow up and incorrect information being given at every turn. It’s absolutely absurd that a company this large can’t figure out a simple customer satisfaction refund for incorrect order, the worst customer service ever received, “IT issues” that lasted for 2 months, and a second incorrect order. It’s clear that Home Depot does not care about their customers but will gladly take thousands of dollars from them and provide nothing but shoddy vendors and excuses.

I know you guys can do better. I don't mind waiting 20 minutes for customer service but when the person that's helping me unlock an expensive insecure tool tells me we need to go to the checkout right away because it's a $200 product then let's do that. He proceeded to help two other men doing price checks and scanning for two different individuals, calling them dude and man and clearly wanted to be one of the guys... I know you're shortstaffed, but Follow your policy! You make someone feel unsafe with an expensive product, someone could steal and run out with. Mixed messages all the way. The ladies at the front are doing their job all they can do. #grangertoll #lowes

If you are wanting to re-model your kitchen, you absolutely HAVE to work through Kristine Nelson in the kitchen department. I have never received such TOP KNOTCH service from any company in my life. Seriously, she is such a bright light and so incredibly helpful and caring. I was extremely stressed and nervous about my project, and she somehow managed to make it FUN! If I ever have another re-model, I will absolutely be going back to her.

Probably the worst customer service I’ve ever had at a Home Depot. If I wanted to look up what aisle something was in then I could’ve done it on my iPhone myself. I was asking for advice with someone who is supposed to be their “expert.” Their selection is terrible, and the staff was just rude. I also overheard another guy who was waiting 45 minutes for chain to be cut that’s ridiculous

Treated terribly by a staff member in the gardening section with a patch that said coach on it. Very rude when explaining when the gardening section gets closed. He shouldn’t be working in any sort of job that interacts with people if he’s going to have an attitude like that. And this is coming from someone who rarely writes negative reviews on places.

If you are renting heavy equiptment be sure to ask all your questions with the morning shift because apparently the afternoon shift "doesn't know what they are doing" and provided us all the wrong information. This is a direct quote from the employee helping us this morning. We've wasted multiple hours trying to rent from here. 0/10 stars.

this home depot is terrible, the managers over work their employees and i never see a manager helping there people in their department and they never hire people to help with coverage for other employees. managers need to do better at helping their associates and assisting customers. managers are also very rude to the employees that are under them and don’t know how to be professional. this home depot needs a lot of work!!!

At this particular store, the customer service managers mouth engaged long before her brain did. I was returning a piece of PVC pipe along with a coupler. This is where she should have just taken the receipt that I had in my hand, and looked at it before she said a word. But no, you know how the saying goes, open mouth insert foot, well she should have inserted her whole leg. She proceeded to tell me that I didn't buy it, and they didn't sell me it like that. When I said yes you did, she said no we didn't. I look at her and said so your calling me a liar, her facial expression said yes I am. As much as I would have loved for one of the ladies is line( who heard this,) to go over and knock the s..t out of her, I remained cool. I held out the recipient Once again and she took it, after looking at it and seeing that they did indeed sell me that piece of PVC exactly like it was, at a 50% off, does she apologize or anything, no. You know what she did instead, proceeds to try to justify her actions. (That it's ok to be as rude as she wants, and to bring a person's integrity into question) I personally will not shop at this Home Depot again, and I'm telling all of my other contractor friends to avoid this Home Depot as well. If in the future, we hear that this problem has been resolved, we will be more than happy to return our business to this location. Thank you, have a great Christmas!