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The Home Depot is a home improvement store in Grand Rapids, MI.

The Home Depot Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.2
(1493 Reviews)
5
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2
1
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Kimi
Kimi -Google user
3 months ago
Love this Home Depot! They’re always organized and well stocked, Baylee is a great help and always very friendly! They have contactless pay which was really nice too
Bill Cleveland
Bill Cleveland -Google user
2 years ago
The Home Depot on 28th Street provides a pleasant big box setting in which to shop. This location actually has employees in it who actually can help you without having to prowl the entire massive store to ask a question to find something or get...Read More
Elizabeth H.
Elizabeth H. -Google user
3 years ago
They had various options on display and then the shelf tags would let you know if there were more options online etc. Pretty self service here. Employees around but no one really bothering you when we were just looking for remodel ideas. Seemed pretty well...Read More
Patti Hansen
Patti Hansen -Google user
a year ago
Just stopped in to price trees and plants. Saturday before Father's day. Very busy!
Amie Halford
Amie Halford -Google user
2 years ago
We bought a kitchen appliance set and there was trouble getting the pricing to come out right. But Gary did not give up. He tried every trick in the book. He eventually called a supervisor over, and instead of brushing us off...Read More
James Maxim
James Maxim -Google user
2 weeks ago
If you want to experience “Exceptional Customer service” go to the 28th st Home Depot and ask for this employee -Mike V. There is no question from what we experienced & witnessed today of Mike helping us & others, that Mike should be paid to also...Read More
Ginja Ninja
Ginja Ninja -Google user
7 years ago
Have been here about 15 times over the past year. Well laid out store, everything clearly labeled and priced, and extremely helpful staff. Have gone to Lowe's a few times as it is closer, but they can either never help me or are rude. Home...Read More
Cody S.
Cody S. -Google user
5 years ago
I had a great experience here! I needed a fire pit for a weekend gathering and had no luck finding one anywhere, online or otherwise. I stopped here without much hope, but they apparently had just gotten some back in stock. Sadly, they weren’t unpacked...Read More
MiMí Hómér
MiMí Hómér -Google user
2 months ago
I arrived at the store right at 6:00 am, just as the doors swung open for the first time. The moment I stepped inside, I was greeted by a warm welcome from a friendly face—Stanley—whose bright smile contrasted with my own bewildered expression. I had...Read More
Sheri
Sheri -Google user
3 months ago
I love shopping at Home Depot. They always seem to have everything I need for my home and yard! Clean store and the employees are always nice! I recommend them.
Devin R
Devin R -Google user
Edited a month ago
Omg !!! Dean in plumbing was the absolute best !!!! 7 times I was out there trying to hook up my submersible sump pump with fittings and everyone i ran into couldn't help or came up with 2 to 4 pieces to make it work....Read More
Donald Coleman
Donald Coleman -Google user
a week ago
Customer service in the doors department was excellent. Thank you
Anneke Huisman
Anneke Huisman -Google user
6 months ago
Associate Owen was very helpful and took the time to help us find exactly the wheel barrow we were looking for, finding it in the overhead, getting it with no fuss and offering assembly. Wonderful.
Gene Fischer
Gene Fischer -Google user
a year ago
In this day and age it's often hard to find good customer service. So far this store has delivered every time we've needed help. Wanted to give a shout out to Spencer who really exemplified today what good customer service is all about. ...Read More
Sara Preston
Sara Preston -Google user
a year ago
I really appreciate the time Aiden (from the 28th St paint department) spent with me today. I had lots of questions that he patiently answered & helped me find the right products for my project. Andre (Dre) has been a big help in many past...Read More
Nicholas Rogers
Nicholas Rogers -Google user
a year ago
Was looking for a mini flourescent tube light that burnt out of a seemingly old light fixture. I went to Lowes and the guy said I'd have to special order it and they come in a bulk package. Decided to check Home Depot...Read More
Joel Jannenga
Joel Jannenga -Google user
5 years ago
We had a very pleasant shopping experience there. The tools I was looking for were nicely displayed, a young associate helped us out, very courteous and knew what I was talking about. Checking out was great Wendy went way beyond to get us our discount,...Read More
Brittney DesLauries
Brittney DesLauries -Google user
2 years ago
Went to the rental counter. The man there helped us to NOT have to rent any tools by showing us the best way to complete our home project. He was so nice and kind, saved us money, and taught us something along the way.
Amy Eaton
Amy Eaton -Google user
3 years ago
Great Customer Service! Was at Kentwood Home Depot today and purchased a number of trees. All of the loading personnel were busy, so Peter graciously stepped up to help me load my six large trees into my truck. He didn't have to...it wasn't his...Read More
Christina Russell
Christina Russell -Google user
3 years ago
My husband, Sean and I have been to this Home Depot a few times. The whole staff is very friendly and helpful! Michelle Marie has excellent customer service skills and helped us with getting a credit card!
Gerard D
Gerard D -Google user
3 years ago
A great big box store that has friendly staff. This location normally has a good stock level of everything they normally carry. Their tool rental shop is fantastic. Take advantage of their curbside pickup if you can preorder through …
David Pavuk
David Pavuk -Google user
3 years ago
Such a super group of people to help you out. I especially want to give a shout out Mary, Paula and Peter for going above and beyond what could have been expected in helping my wife out when we had to return an item. Inventory...Read More
Enricco AD
Enricco AD -Google user
4 years ago
After wasting our time at a competitor (their website said an item was in stock - but it wasn't when we got there) my wife and I made a long drive to the opposite end of town to this Home Depot on 28th street in...Read More
Jordan Portugal
Jordan Portugal -Google user
a year ago
Julie raab at the pro desk did an outstanding job helping me today! She went above and beyond to help me with my issue. Awesome customer service!!!
Matthew B
Matthew B -Google user
6 years ago
What can I say? This Home Depot is exactly like others I have visited. The only difference would be the layout of some of the sales areas. Of course depending on store size, the area for lets say electrical and lighting will vary and be...Read More
Rachael Rubio
Rachael Rubio -Google user
3 years ago
Clean store, stocked well, and every employee was super helpful and kind. They seem very happy to work there. I came shortly before close on New Years Eve, and every employee I met was smiling, happy to help, patient, and nobody tried rushing me...Read More
Rhea Escondo
Rhea Escondo -Google user
3 years ago
We’re planning to remodel our kitchen. Hannah T, she’s ( one of the service providers ) is awesome. Funny and knowledgeable. Helped us figure out a whole lot of options, the Pros and cons. Hannah was very patient explaining in details. I …
Kevin Brittan
Kevin Brittan -Google user
4 years ago
This Hone Depot is usually very well staffed, kept clean, and usually well stocked. I always use the app to help me find where the products are in the store and make sure that they are in stock. I am typically at Home Depot at...Read More
Rilee Hammond
Rilee Hammond -Google user
2 years ago
I came in yesterday to shop for carpet , Mike was so sweet and really helped make it easier. He made sure we got the best bang for our buck. We appreciated all the help.
Mark Good
Mark Good -Google user
6 years ago
This is a pretty good "Box Store". Staff is usually helpful and the store is usually clean and well stocked. On a few occasions they have not had what I wanted or I could not find an employee for assistance. …

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Assembly service

Amenities

check icon Wi-Fi

Planning

check icon Quick visit

Recycling

check icon Batteries

Payments

check icon Checks
check icon Credit cards
check icon Debit cards