Home Depot in Peru has gone above and beyond to troubleshoot the errors made by Superior. Andrea and Dan have helped immensely with putting together all the pieces needed to get our home completed.
*Update: Adding a star at this time as I did...
Read MoreHome Depot in Peru has gone above and beyond to troubleshoot the errors made by Superior. Andrea and Dan have helped immensely with putting together all the pieces needed to get our home completed.
*Update: Adding a star at this time as I did receive a call from Jordan on 03/12. I was able to get some solid information to help know the next steps.
03/11/24:
Sharing in hopes that others will have a different experience with Jordan D. through Superior Installations, (an Authorized Service Provider for The Home Depot).
There is consistent lack of communication, such as no follow-up calls when he has actually set the date for such follow-ups as well as the preferred method of communication. (All of our communication should involve the services we have purchased at Home Depot, as we have put trust in them in the amount of approximately $45,000 for a home renovation).
Nevertheless, this particular aspect of the renovation (flooring installation) continues to have many questions left unanswered, including a (current) couple-week gap with no work being completed. We took it upon ourselves to deep dive and research aspects of flooring installation on our end.
During a phone call prompted by me (one day after Jordan set the date to follow-up that never occurred), I inquired about why only certain areas of the baseboards were completed. All we were told, initially, was that we were waiting for transition pieces. He seemed perplexed. Once I sent images to attest to this, he did respond after “looking into it,” stating it was “because door casing was not yet installed.” We had previously been asked about door casing; we were also told that there would be no interference regarding casing and the flooring installation. This turned out to be inaccurate and was not communicated; I’m still not sure how we would have known had we not felt that something seemed “off” and probed a bit further on our own.
We were hopeful that we could rely on professionals to help facilitate the renovation and help with keeping us informed with their expertise/knowledge. Most of all, it’s one of the primary reasons we have invested in all services through Home Depot (again, around $45,000).
It’s only been through rigorous research and what feels like another full-time job of sorts (on top of our healthcare careers) that we’ve essentially had to piece together the process ourselves.
When I’ve asked for clarification or feedback from the aforementioned individual, it has been oddly unhelpful and extremely vague.
I’m hoping that our floor installation through Home Depot will be completed and that Jordan can utilize his job description of building relationships with Home Depot locations to help answer our questions and communicate effectively.
I’m happy to update this review moving forward & any would greatly appreciate Home Depot and its service providers giving guidance as to how to proceed.
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