I had some pretty cumbersome issues with the online Home Depot customer service folks so I ended up getting in touch with the folks at the closest store to me, which is the Waynesboro location. I spoke to Sophia, who I believe was some level...
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I had some pretty cumbersome issues with the online Home Depot customer service folks so I ended up getting in touch with the folks at the closest store to me, which is the Waynesboro location. I spoke to Sophia, who I believe was some level of management at this location, and she was THE MOST HELPFUL person I've spoken to at Home Depot in the many years that I've been purchasing there. She was patient, thoughtful, informative and kind. She solved my issue with a refund/credit on my appliance return/exchange with the highest level of ease on my end. I cannot be more grateful to her for saving me the grief of needing to call into the 1800 number again. Sophia deserves some major recognition for her dedication and attentiveness to customers. A++++ job to Sophia. Thank you again, you're the best, Sophia!!