At 8:00 on a hot, muggy Saturday night, my husband and I were at a different Home Depot to buy a replacement ceiling fan for ours that died. Looking on the website, we discovered that this Home Depot had the fan we needed. In desperation,...
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At 8:00 on a hot, muggy Saturday night, my husband and I were at a different Home Depot to buy a replacement ceiling fan for ours that died. Looking on the website, we discovered that this Home Depot had the fan we needed. In desperation, I called and spoke to a very friendly and helpful Ms. Nika who not only checked to make sure they had it in stock, she held it for me at the customer service counter on my promise that I would be there before their 9:00 closing time. We raced over and arrived at 8:45, with Nika calling me once to ensure that I was en route. It's little things like this that make a big difference to customers and I can't thank Nika enough because we were finally able to sleep cool and comfortably!