Went to Home Depot to browse their tools for an upcoming project I have going on at the ranch and by golly the hospitality I felt going through those doors was something out of the movies. First off, I was a bit nervous going out...
Read More
Went to Home Depot to browse their tools for an upcoming project I have going on at the ranch and by golly the hospitality I felt going through those doors was something out of the movies. First off, I was a bit nervous going out for materials because of the covid19 scare, so I wanted to make sure I came prepared. Brought my gloves, rain coat (can never be too prepared), and shower cap to avoid microbes in my hair. I drove all the way to the store when I realized I forgotten my gloves. "Time to risk it for this biscuit" I said as I got out of the car. I was welcomed by an associate named Cindy. She has the most pleasant smile and asked my reason for visiting her location. I told her I needed a drill and she said "say no more!!" She asked me to follow her and lead me to the exact location of the drill I needed.
Now remember how I said I forgotten my gloves? Well this is an issue for me since now I have to touch the drill box. I said out loud "I have come to terms with these germs!" And went to reach for the box before Eddie stopped me in my tracks. "Sir!" He exclaimed, "do you need a pair of gloves for your shopping experience?!". Now before I go any further, the fact that his name is also Eddie blew my mind. It was as if my subconscious came to life before me and stopped any virus from breaching my personal space. Tears almost came to my eyes and I somehow got out the word "si". I don't speak Spanish but that's all my brain could muster.
Long story short this was the best customer service experience I've had in my life, and I mean that coming from an SERIOUS MENARDS CUSTOMER. Home depot, and most specifically, the home depot at this location, has gained a customer for life. Thanks Cindy and Eddie! You had everything to do with it.