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The Home Depot is a home improvement store in Covington, TN.

The Home Depot Review Summary

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4.2
(704 Reviews)
5
4
3
2
1
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Russell Ward
Russell Ward -Google user
11 months ago
Millwork staff is very incompetent. Ordered a patio door in September '23 and they ordered it the wrong size. Had their guy come measure the door, and they still ordered it wrong. 2nd door ordered in December. Told them from the start we did...Read More
corey stewart
corey stewart -Google user
2 months ago
The workers are very helpful and professional but the managerial staff is rude and unprofessional. My father and I wanted to exchange a door we purchased earlier and a supervisor or manager denied the exchange which was fine but then she began to lecture...Read More
Marilyn Wolle
Marilyn Wolle -Google user
2 years ago
No Review Text
Shane Herman
Shane Herman -Google user
a month ago
This Home Depot is really good. They keep the store straightened up, merchandise well stocked, and the staff is usually really nice and helpful.I went to Lowe's today in Millington and it looked like a disaster and the lumber area was the worst part. What...Read More
M G
M G -Google user
6 months ago
What a terrible Home Depot. Staff is rude or incompetent and have no idea how to do the most basic tasks. The level of help you receive seems to be based on how the employee is feeling at that moment which is a clear lack...Read More
Kathy Williams
Kathy Williams -Google user
7 months ago
I ordered 3 pallets of cinder blocks and 2 pallets of quickrete concrete on a Monday and it was delivered on that wed… thought everything was good until the driver was so stupid he didn’t know how to understand English and when he dropped the...Read More
karl williamson
karl williamson -Google user
a year ago
Appliance delivery is a nightmare. The scam works like this: They give you a four hour window so you can’t leave your house. At the end of the window, you call to see if they’re coming and they pretend to call the...Read More
Lisa Nast
Lisa Nast -Google user
9 months ago
Kathy is paint was amazing! Picking out paint is so nerve wrecking. She made it fun! So grateful!Rachel helped with tile and she is amazing!Dawn helped us pick out cabinets and she is super great and helpful! Tony and Thomas are always helpful and joyful!...Read More
Caroline
Caroline -Google user
a year ago
The staff is absolutely fantastic. Amber, Risa, Casey and Dores. When you walk in you're greeted. If they don't carry something you want In store, they'll get on the computer, and look for the idem on their website. If you're on a budget, they don't...Read More
Doctor Brandon
Doctor Brandon -Google user
2 years ago
A worker using a cart ask d if I would like it since I was carrying some flowers. She removed her items and went on. I didn’t have to ask and she was already using the cart. Wow! At the paint department the women who...Read More
Roger Spicer
Roger Spicer -Google user
a year ago
I've always gotten my military discount at Home Depot, any of them that I have ever visited. I went to the Covington Home Depot today 5/28/2023 and because I am not registered in there site they would not give me my military discount and would...Read More
Caleb Cusick
Caleb Cusick -Google user
a year ago
I can not think of a more embarrassing place to work/shop at. Management blatantly has little to no care about anything going on and just interested in maximum profit. Broken/destroyed products remain on shelves which your expected to buy full price with few exceptions. If...Read More
Crystal Koenig
Crystal Koenig -Google user
a year ago
Our refrigerator broke. We ordered a side by side refrigerator. It was supposed to be delivered on Saturday, May 20, 2023 when we were off from work. The store in Covington, Tennessee canceled the delivery. They said it would be delivered that next Wednesday when...Read More
Biff Bickerstaff
Biff Bickerstaff -Google user
3 years ago
Looking for a 40 amp 2 pole breaker. Lady at the counter says we don't have it. I asked her if she could order it for me. Told me that she can't but other stores show it in stock. So I'm supposed to drive 2...Read More
Elorise Chaffin
Elorise Chaffin -Google user
4 years ago
My experiences at Covington, TN’s Home Depot are always superb. Service representatives are always nice and service friendly with the attitude that I came here to serve you so how can I help! They’re very knowledgeable about their products and will assist you along the...Read More
Larry Price
Larry Price -Google user
6 years ago
I would have gone with three and a half Stars. I understand the location of this Home Depot is in a lesser populated area. Even so, it just falls slightly short of my expectations for Home Depot. And I have spent enough money at Home...Read More
Pele Summer
Pele Summer -Google user
a year ago
DO NOT BUY A GAS RANGE. YOU CAN NOT EXCHANGE OR RETURN. THEY HAVE A STUPID POLICY,NOT DISPLAYED ANYWHERE, THAT ONCE INSTALLED THEY WILL NOT RETURN OR EXCHANGE ANY PRODUCTS. SO IM STUCK WITH AN INADEQUATE PRODUCT. ALL I CAN BE TOLD WAS "THERE...Read More
MSTRopes .MSTRopes
MSTRopes .MSTRopes -Google user
3 years ago
I was there to get lumber, I do love the drive through lumber yard, however, they have very few of the materials marked as to size or price. The way it is layer out has no order to it either. It just makes getting lumber...Read More
Thomas Sorrentino
Thomas Sorrentino -Google user
4 years ago
They had what I wanted, and at a reasonable price. The problem was that the person checking me out became rather arrogant and combative when I presented my military veterans ID to receive my "military discount." She told me that unless it stated " service...Read More
Ross Wilber
Ross Wilber -Google user
a year ago
My son bought a refrigerator and when his fiancee went to pay for it, they sold her the wrong one, after it was delivered, they said it was the wrong one, so they purchased the one they wanted, but now Home Depot won't take it...Read More
Megan Daugherty
Megan Daugherty -Google user
5 years ago
Worst experience ever!!! Never special order an item from then unless you want to be highly disappointed! Not only is the Store Manager, Kandice, the most disrespectful and uncaring individual I've ever had an encounter with in the customer service industry. But when other...Read More
Diane Lindsey
Diane Lindsey -Google user
5 years ago
We Love to go to Home Depot. Most of the Time You will find a Helpful area helper or you can inquire at the Service desk. We find it pretty easy to find what we need at their stores. We have also ordered from them...Read More
David Johnson
David Johnson -Google user
4 years ago
I was shopping online for cement board and there were 50 in stock according to their website. I drive to the store to purchase some and couldn't find the brand that was advertised. So I asked an associate where the product was located. He didn't...Read More
Lisa Barnett
Lisa Barnett -Google user
7 years ago
My husband and I were trying to pick out some floor tiling last weekend, and the store was literally so hot, we left before we finished our shopping. We had sweat running off of us!! WHY IS THERE NOA/C??? The temps outside are near...Read More
Tina Bevis
Tina Bevis -Google user
3 years ago
Matt is an exceptional worker, he goes above and beyond with customer service!!! 5**He always goes above and beyond for us.All stores need more employees like Matt, Home Depot in Covington is blessed to have such a hard and caring worker. Thank you Matt!!!
Samuel Deverell
Samuel Deverell -Google user
3 years ago
If you ever buy appliances and they are damaged or dented or any blemishes from Home Depot, REFUSE, REFUSE, REFUSE!!! I accepted a damaged product, the delivery driver said he put in for replacement parts and turns out the refrigerator was unrepairable. It has been...Read More
Brian Kline
Brian Kline -Google user
4 years ago
This specific Home Depot DOES NOT sell the American flag BY CHOICE. Stopped here today to pickup some galvanized pipe to make a flagpole for my truck and to look at some wood to build a horse fence for 4 acres. They had the wood...Read More
Mike Diaz
Mike Diaz -Google user
8 years ago
I'll still use Home Depot for emergencies but my large purchases will definitely go to a competitor. I spend a significant amount of money at the Covington store but I bought a product that was of inferior quality several months ago but I didn't...Read More
Michael Crowder
Michael Crowder -Google user
6 years ago
Real greedy when it comes to scratch and dent items. Will not sell them. Lowes is much much better about selling items in this condition. And if the guy I seen walking around tonight in a shirt covered in flowers barking orders at employees was...Read More
Sheila Lincoln
Sheila Lincoln -Google user
6 years ago
I am totally offended by cashier Cameron. We checked out at 7 pm on Sunday, 06/24/2018. Everything was placed on counter. He tried to lean over and check our basket. He couldn't and walked around counter to see our cart. He apparently thought we were...Read More

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Assembly service
check icon Repair services

Amenities

check icon Wi-Fi

Planning

check icon Quick visit

Recycling

check icon Batteries

Payments

check icon Checks
check icon Credit cards
check icon Debit cards