UPDATE:
I had a chance to go in yesterday, at the invitation of Jon who wanted to make things right after my last visit. It was pretty much the opposite of my first experience.
I was asked to help myself to a drink while he finished up...
Read MoreUPDATE:
I had a chance to go in yesterday, at the invitation of Jon who wanted to make things right after my last visit. It was pretty much the opposite of my first experience.
I was asked to help myself to a drink while he finished up with his existing client. We chatted amiably for a good part of the cut. He finished with a hot cream straight-razor shave.
He accommodated me despite it being a very busy week by just letting me know where there was an opening in his calendar and we made it work.
If he's available, definitely book an appointment with him and you won't be disappointed.
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So I am new to the area and read good reviews about the place. I live in Reading and had some nearby errands to run so made an appointment for 2:15 on a Saturday. Was a little late because the parking is not entirely straightforward if you're not familiar with Lancaster.
My barber called me over and we talked about what I was looking for and he generally delivered. I tried to engage with him a bit as I saw almost every one else in convo with his barber, but perhaps he was just tired, but he didn't say a word for the entire service.
To top it off, I saw another barber walk a customer over to the fridge where they both pulled out beverages. I knew that this was something the place is known for, but once again, my barber didn't say anything to me about it. I helped myself to a root beer and headed out, without a good bye from my barber. Yes, he was already on to the next customer, but that sort of basic situational awareness to pop your head up and say good bye is what keeps a first-time customer from becoming a last-time customer.
Funny thing is that whichever barber was near the door told me good bye as I was putting my coat on. He might have been the same one that said hello when I arrived. Guess I should have picked him! I suspect my experience would have been different. Since it wasn't, I won't be coming back. $40 + tip is a lot to pay for an average experience.
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