Extremely disappointed with the service! I waited two weeks for them to diagnose a hardware problem with my laptop, only to be asked for my password after a week—something completely unnecessary for a hardware issue. When I requested written assurance of data security—which is my...
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Extremely disappointed with the service! I waited two weeks for them to diagnose a hardware problem with my laptop, only to be asked for my password after a week—something completely unnecessary for a hardware issue. When I requested written assurance of data security—which is my legal right under the Florida Information Protection Act (FIPA), the Florida Digital Bill of Rights (FDBR), the Federal Trade Commission (FTC) Act, and General Contract Law—they refused to provide it. After all that, they told me they couldn’t fix my laptop because they’re ‘too busy.’ This is unprofessional and a complete waste of time. Avoid this company if you value your time and privacy!