Taylor-Forbes Equipment Company in Farmville

Written by my wife—I don’t normally do this, but this situation is wrong in so many levels. My husband’s biggest pet peeve is to be lied to and he caught Taylor Forbes lying to him not once but SEVERAL times. Every business has off days, but instead of lying to keep covering up things and getting defensive when questions are asked, just be honest to the consumer. Lying gets you nowhere. After 3 weeks of having the lawnmower and getting a call on Friday that it was fixed, Hugh picked it up, brought it home and unloaded it off the trailer for the PTO not to turn on. Hugh took it back up there this morning to address the issue and the person told him it was checked by the service tech and was working Friday so they would not be looking at it again to see what was wrong with it. Hugh asked the guy some questions in which the service techs reply was, “man, why are you digging?” Then the repair guy told him to take the lawnmower and go! 😳 Another small business that saw Hugh’s post reached out to Hugh and helped him repair the lawnmower over the phone. We once took and bought everything to service our equipment from there to support local. They told him he burned a bridge. Say what? How did we burn a bridge by bringing business to you and back once we realized it was still broken? No sir, you all burned a bridge for lack of customer service and not standing behind the work that was previously done. There is no way the lawnmower was tested by the service tech and working properly by what was found and fixed by a phone call. If I could sell this lawnmower back to them, I would. We are just one measly prior customer of theirs but we won’t be stepping foot back in there ever again. If you all go there, I hope you all get treated with a lot more respect than my husband got today. Hugh asked that the manager/owner please call him and so far it’s been radio silence. Their response is listed below but prevents me from responding. @Nats comments below are misleading and doesn’t articulate what actually happened so I’m editing this review for full transparency. I’ve been a loyal customer at Taylor Forbes for more than two decades. $165-7/hour service is the main reason I removed the deck prior to taking the equipment to Taylor Forbes. The actual work requested was quite simple but perhaps didn’t rise to the level of cost to get attention. A $2 gasket and a PTO switch (which they had in stock). They charged $25 for I suppose shipping of the gasket.?! Receipts can be provided. I’m not aware of who the owner is/was. Are you implying you’re the owner, @Nat? I’ve learned so much more about the overall dissatisfaction from many prior customers. Interestingly, they are not accredited with the Better Business Bureau and price-gouging accusations and poor customer service extends far beyond my measly claim. 1. When was the gasket ordered? And, when did it arrive? Note: I had already bought the one gasket that was in stock so why weren’t others ordered at that time? I had even explained that at that time of drop off to your service dept. 2. Why did the invoice say it was tested yet PTO didn’t work? Wasn’t even getting power. Interesting. 3. What is your company’s service level agreement? 4. Why did no one call me for an update/status on work over the course of the three weeks? Your invoice claims 1 hour of work and there are9x7=63 hours/week for three weeks. 5. How many work orders were done prior to mine and when did those requests arrive? Ie were they before or after mine? Please note that talking with other small engine business owners has been quite enlightening to the poor reputation and devastation Taylor-Forbes has done to the community. Taylor Forbes cannot be trusted!

Since moving to Farmville about a year ago, I have been coming here for our tractor services and Chainsaw purchases. It has been refreshing to say the least. The staff is very helpful, but since my last visit I think I can describe its staff as causally kind. It’s like they have, through conscious practice, mastered servicing their customers in a genuine way that it’s become casual. Every experience is great and a shout out to Tommy Price for my recent experience. I don’t mean to sound cheesy but I think a business that tries to actually care deserves a shout out. The American spirit is still alive here, and that gives me hope.

I had a very poor experience with Taylor Forbes. I have a 2006 Polaris Sportsman ATV and it was having issues cranking. Since it was purchased there I thought I would be given good service. NOT the case, I was told my ATV was junk and quoted a new ECM and Fuel pump and tank assembly. With the couple of thousand dollars estimate, I decided to pickup my ATV and research the issue. I found a company that rebuilds ECMs and sent my unit for rebuild. The company called me once they received it and said the ECM tests good and returned it and refunded my money. The fuel pump was found to be bad and a rebuild kit got it up and running. All this was done from less than 10% of the estimate. I called the service department at Taylor Forbes in regards to my findings. I was told by Taylor in service that the old Polaris ATVs were junk and that they only wanted to work on new side by sides. This I found very disheartening since the ATV was bought new from them. So the lesson is unless you are not spending big $$ on a new side by side they could care less about old customers.

These guys are very helpful talked to Taylor today about a problem with a Polaris ranger and he gave me some very helpful free knowledge! If you’re looking for a nice place with lots of stuff go to these guys they don’t disappoint !

I just wanted to mention I have been doing business with Taylor Forbes since 2002. The main reason I keep doing business with them is the service. The other day I had a problem with my boat. I stopped by and explained what happened. Taylor came outside and with in minutes he had the parts and the problem was fixed. Once again thanks for the excellent service.

My husband and I purchased a Gravely zero-turn mower with the help of A++ salesperson Thomas Rundstrom. Thomas was personable and very knowledgeable. No hard sell -- he just asked us questions about how much we cut, terrain, etc. and then pointed us to the best mower to fit our needs. We compared a couple and ended up with the one he recommended. It was such an excellent and easy experience that we bought a trailer, as well -- our suggestion, not his. He bundled the two and gave us a break on the price. For quality equipment and excellent service I highly recommend Taylor-Forbes and Thomas Rundstrum! !