The manager, Sergio, has no idea about customer service. I was with a group of friends, we walked into the place to check out the desserts because we weren't sure if we wanted to eat there, one waiter said it was a 45 minute wait...
Read MoreThe manager, Sergio, has no idea about customer service. I was with a group of friends, we walked into the place to check out the desserts because we weren't sure if we wanted to eat there, one waiter said it was a 45 minute wait but another waiter said we could take the table outside, then the first waiter said we had to make a reservation in advance.
The manager, Sergio, came to me and told me that he was going to put me in WL for about 1 hour and if we were sure to return in 1 hour. The place was half empty, and I was told those available tables were reservations only, even though there was no one outside waiting the entire time we were waiting for our desserts to go. In fact, a group of 3 people without a reservation because they said they didn't have a reservation were seated after our arrival.
The manager said that customers without a reservation have to go out to the sign that says: Please wait to be seated. I asked the manager that he didn't tell me the first time I asked for a table, so I need to go out and go to the sign to be able to sit inside the place, with my group, who was inside waiting for a table? He said yes, in Spanish, because I talked to him in Spanish, initially you didn't understand my instructions; I needed to go out and wait at the sign outside, but there are 2 entrances. So I asked him again: Do I have to go outside now that we're all inside just so we can sit inside, even though you have enough tables available to offer us?
He said YES, my friends were simply very disappointed and we left the place, we wanted to have a wonderful time but it was the complete opposite due to the lack of critera and customer service attention.
Sergio, you could even have said that our policy rules are very strict, I will do the exception because it's possible to make things work, It is even understandable that if the place was full, we would have understood it perfectly. You are doing your job, and we respect that, with all respect, your manners, and no criteria are not good for serving people.
Service: 1
Identifies as women-owned 
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