The employees at this store have restored my faith in humanity altogether.
I know, that seems exaggerated, but hear me out.
I’m a mom of three children at three very different stages in life, from teen years to just 5 months, right in the middle of a...
Read MoreThe employees at this store have restored my faith in humanity altogether.
I know, that seems exaggerated, but hear me out.
I’m a mom of three children at three very different stages in life, from teen years to just 5 months, right in the middle of a formula shortage. Just when I thought I was done, here’s a new baby and curve ball, here’s nothing to feed her!!!
I’m exhausted, somebody always needs me, and I spend my days in comfy sweats and mom buns. I’m new to the area and my first visit was to get baby formula. When I arrived it was all gone from she shelf and this is when I found Dee and asked her if perhaps there was some I back. I didn’t find her anywhere near the baby department but she didn’t hesitate to stop what she was doing and come to my aid. Dee helped me look in the aisle, checked the system and even called another store to make sure they would have some for me before I drove all the way out there. She was kind and patient, she was friendly and caring towards my silly six year old that kept walking in circles around her and she even made the experience personal by sharing she was a new grandma and understood how important this was. After months and months of self neglect and people treating me like I didn’t matter due to my choice in comfortable clothing she saw me and my family and treated us like her own.
Today, about a week after my experience with Dee, I was once again brought to your store by the need for baby formula. This time I called ahead from around the corner, before unloading my entire family out of the car, and I spoke with Niko. Niko was also extremely polite over the phone and checked if he saw any of the formula I needed on the shelf, once I got the green light, I felt comfortable getting everybody out and walking in to get the formula. I had never met him before but walking past a different department I heard a familiar voice and got a glimpse at his name tag and was able to see it was the person that he helped me. I immediately thanked him and he was so genuine and kind. He greeted us with a smile and such a nice tone of voice. I want to thank these two individuals for making our experience such an incredible one and making us feel like our family is welcomed and matters. My husband continued to say he wants to make this our store even if we move and have another one closer, because we have never felt so comfortable and welcomed anywhere else.
Thank you so much for going above and beyond for us.
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