I recently had an extremely disappointing experience at Target while shopping for electronics as gifts for my family. I had a large order and noticed that the in-store prices differed from the website. When I asked the manager for assistance with items that were locked...
Read MoreI recently had an extremely disappointing experience at Target while shopping for electronics as gifts for my family. I had a large order and noticed that the in-store prices differed from the website. When I asked the manager for assistance with items that were locked up, he initially began retrieving them. However, upon realizing the prices were different from the target website, he laughed in a snarky and dismissive manner, stating, "I'm not doing that; it's against our policy."
I calmly explained that my request was within Target’s policy as the store had not updated its prices and I had bought the same items a day prior from another Target store just fine in fairfield, as I had chosen different items individually. Despite this, he continued to behave in a rude and condescending manner. When I pointed out that his behavior was aggressive and rude, he responded, "If I was aggressive, you would have seen it," in front of another employee, who promptly distanced themselves from the interaction.
This type of behavior is completely unacceptable, especially from a manager who should be setting an example of professionalism and customer service. I’ve since reached out to Target’s customer service team and am awaiting a response. However, I believe it’s important for this issue to be addressed immediately.
No customer should have to endure such rudeness and dismissive behavior while shopping. I hope Target takes this seriously and ensures that this manager receives proper training—or reevaluates whether they are suitable for a customer-facing role.
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