Target went above and beyond for us. I have memory issues and my wife and I shopped for some essentials and such, but we bought a new set of pots and pans that were on sale. Big box so we put on the bottom of...
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Target went above and beyond for us. I have memory issues and my wife and I shopped for some essentials and such, but we bought a new set of pots and pans that were on sale. Big box so we put on the bottom of the cart (below the basket). We check out and everything was scanned and paid for when my wife told me to go to the car and unload while she got Starbucks.
I did as I was told (I'm a good boy) and put everything in the basket in the back of my car and put the cart in the corral. I drove up to the door to pick up my wife and we went home.
Unloading I realized what I'd done. I left the pots and pans set under the cart! I raced back to see if it was still sitting in the cart and it was gone. I went inside, shaking, because of what I'd done and asked if anyone returned it. Of course, scruples are lost on many people so there was no box brought in. I had to explain what I'd done and asked if anything could be done.
The team lead said it was fine and things like this happen and to not let it worry me as she saw I was anxiety ridden and apologized a dozen times. She mentioned that loss prevention wasn't in until 5:30 but would keep my receipt with the time stamp and would have LP call me after they review the cameras.
I got a call that evening from a gentleman who said he saw everything as I described and soon after I pulled out, watched a thief walk over and take it away. He said to come in today and they would make it right one way or another.
Today, I went in to guest services, told who I was, and they brought out a new box of the pans we purchased the day before! I can't say enough about how Target employees did what they could to help me and went above my expectations.