Greatest retail experience I've ever had, and I've worked retail for 10+ years personally!
Lauren (last name unknown) at the Humes Road, Janesville location is a true rock star! My wife and I came in to purchase a crib we saw online, but were having...
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Greatest retail experience I've ever had, and I've worked retail for 10+ years personally!
Lauren (last name unknown) at the Humes Road, Janesville location is a true rock star! My wife and I came in to purchase a crib we saw online, but were having trouble entering in a gift card, so we went to the physical store to get help. Lauren walked us through the purchase, had a technical problem, and apologized for having this process take so long...and having to start over again.
All the while, the phone is ringing, customers are lining up behind is for returns/exchanges, drive up orders are arriving that need delivery, but she stuck by us and made sure we were her priority, delegating tasks and asking for help from her coworkers. She kept her cool, made sure we were beyond 100% satisfied, and if I could have Lauren as a coworker, life would be good!
I've never had anything more then an average experience/interaction at a big box store. This has set the bar so high that I'm going to try to achieve the same for my future customer interactions.
More then 5 star service, that girl deserves a raise!!! Thanks Lauren!!!