BEST customer service EVER!
I went in to the Costa Mesa store carrying a pattern and big plans for two pairs of shearling slippers to be finished by Christmas. I had never attempted these before. Both Steve and Nathaniel greeted me. Nathaniel remembered...
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BEST customer service EVER!
I went in to the Costa Mesa store carrying a pattern and big plans for two pairs of shearling slippers to be finished by Christmas. I had never attempted these before. Both Steve and Nathaniel greeted me. Nathaniel remembered me from a phone call the day before. Steve read thru the entire 10-pages of directions, and commented on the good & bad parts of the project. He checked out the patterns that I had sketched. Then he walked me thru the store, showing me not only the products that were required for the project, but also the qualities of each item available. We went thru skins, stitching methods, soles, glue, time and....money.
He made sure that I knew exactly what I was getting into. I told Steve that the project was looking more daunting as we went. He gently agreed, and suggested I come back after Christmas when I wasn't in a hurry to complete the slippers. After an hour of looking & learning, I told him that I hated to leave without buying something. The guys were not fazed, and we continued to chat. I only bought a small pack of leather needles--and even that came with a warning from Steve about the sharpness and inherent danger of these specialty needles.
I thanked them for their candor, and said they kept me from a huge mess that would involve frustration and lots of tears. I am so grateful that they didn't let me go plowing along blindly with something that was probably going to result in a lot of angst.
I resolved to return after the new year, and calmly tackle one pair of slippers. I finally left with my needles and a catalog, and a really warm, fuzzy feeling--just like the slippers I didn't make.
Thank you, guys!