Tallahassee Chrysler Dodge Jeep RAM Fiat in Tallahassee

I stopped by on Sunday at this Chrysler on my way to Orlando for vacation when my 23 Jeep wagoneer’s radio and navigation system quit working. The service department was closed but the sells team was AMAZING, helpful and so so so wonderful they took time from their day to see if they could help. I know they make their money selling cars and even knowing I had no plans to buy one they were so helpful and extremely knowledgeable and friendly. I would absolutely be making the trip to buy my car future cars/trucks from them in the future! Thank you again Sam, Nel and Damian!

Great people, this is home for our Dodge family now!Update to this review:Matt Cohen is a great guy to sit down and talk to about warranty and doesn't mind digging deep to research exactly what's what!Also:We had an issue with a nail in one of our tires, once the GM was informed of the issue they had us bring it back in immediately and got us on 4 brand new tires under warranty next day!If your having issues or reading bad reviews, go up there in person or call someone directly. I feel this is one of the most prominent American dealerships in the area, keep in mind we are all human and make mistakes, you get what you give. Let them know and give them a chance, because we've had issues, and they were handled very well!!Just watch out for those pesky birds in the service drive-through rafters 😋Free car wash vouchers and service tech's that take the time to talk to you even though they are obviously very busy is nice..much respect 🖤

Never in my life have I been mistreated so sorely at any dealership I will never recommend this place ! These people are composer liars and will do anything to take your money . They was only supposed to do an alignment on my car and brung my car back looking like this with the bumper falling out and tried to bolt it back together like everything all fine. After I brought it to their attention they neglected to accept fault for there employee actions! They did nothing but lied countless amounts of time ! This is a dodge 2022 with less than 38k miles on it and they are lying saying that I arrived to there dealership like this to cover up for there worker wrongdoing. If I could I would give them zero stars I would ! Don’t trust these people. If something happens to your vehicle at there dealership while working on your car they will not take the blame and blame you for it . I can’t express how much stress and pain this has cause . I did everything they asked. They even told me to go to there collision parter they promised to make things right but just for me to get out there faces at that moment . After I went to the Gerber collision they told me they would contact Tallahassee dodge but then Tallahassee dodge refused to pay for there worker wrongdoing. Dispute the fact they have anyone just working on your vehicle for there such high turnover rate . All I asked was for them to accommodate the promises they made now I’m going to have to come out of pocket of thousands just to fix what they messed up . I recommend you to go elsewhere there’s plenty better options that treat there customers the way they deserve. This dodge dealership is only about a quick buck I’m warning you don’t trust them !

Do yourself a favor and buy a car here, and make sure you ask for Hamzah AKA Ham. He’s is easy going, great sense of humor, and the most straight up car salesman I’ve ever met. Not to mention knowledgeable, and very efficient. He helped us every step of the way, they have earned my business in the future for sure. Highly recommend this dealership! And 10 stars to Ham. Thank you for my new 2021 Subaru Outback. I am in love with my new ride!

This was by far one of the best dealerships I have been to. When I got there Derek was right there ready to greet us and showed me the ram 1500 I had looked at online. It was everything I wanted and more and was very excited to purchase it! I got to know Derek and some of the managers and they were some pretty Awesome people! They do everything they can to make your experience fun and exciting and I would highly recommend them to anyone looking for a vehicle. Their customer service is top notch and they have earned a Life Long customer out of me!

I can’t speak to service, however every new vehicle I looked at was in transport mode, had a dead battery, and was overpriced. When I brought a fellow jeep dealers best offer to them, they shot holes in it…I sent them an official quote and the emails stopped immediately. My conclusion? It appears they are only interested in massive profits per vehicle sold, otherwise why not reach out?I’ll let you be the judge, I’ll shop elsewhere (Orlando/Tampa) and I have 10,000 reasons why.

I had an amazing experience with Salesman Booker Wade! Even though I was just looking and asking questions, he took the time to thoroughly answer everything and made me feel comfortable throughout. His knowledge about the car was impressive, and he was genuinely focused on helping me find the right fit rather than pushing a sale. I highly recommend Booker Wade if you're in the market for a car—he truly goes above and beyond!

Took my truck into service for 1 recall and a warranty item. Have continued to call and beg for information for days before we even receive a call back. Then, when we got a call or text back, it was about another delay. Crazy that this service was scheduled and not just dropped off without them being able to prepare. I had to wait 3 weeks before they could fit us in to do the work. Now, after 11 days of having my truck and begging for info for the past two straight days trying to get my truck back, my truck is still there, and there are no callbacks. Was told twice by the receptionist today that we have been escalated to priority and will get a call soon. Still, we wait 4 hours and no call back. My last 5 vehicles were dodge and jeep, and I think it's time to go somewhere else on my next purchase. It's easy to sell a vehicle, but it requires pride and commitment for great customer service. I think the ownership either has no clue or doesn't care about their dedicated customers!

I had the worst car buying experience in my entire life. Showed up to the dealership looking for a high trim level jeep. They couldn’t find the one I wanted to look at which I was fine with. The salesman Joshua said he would bring out a trim level above the one I was looking for. He straight lied because he showed me the trim level two under the one I was looking for. I had to ask to see the limited instead. Asked to drive a 2 row model which I pointed out the one he was getting was not a two row but a jeep grand Cherokee l model. I had to show him the window sticker to prove to him it was an l. He then also lied about the 25 jeep grand Cherokee's being released in 25 which they clearly are already released. The kicker was I just wanted to leave but I had to talk to the manager before they would let me go so the salesman wouldn’t get it trouble. His exact words. I was kind and stayed. The manager then promised to bring me the higher trim level jeep back out at 6 pm and would be waiting for me to check it out because I had to go to work right beside the dealer. I showed up at 6:05 and no jeep or salesman in sight. So not only horrible experience with the salesman but the manager also failed to do what he said. I’ve purchased 5 rams in the last 7 years but I will never give them my business.

My first experience there was not good. Made an appointment a week earlier do I have my windshield replaced for damage and to check the front end of my wife's Gladiator due to a wobble at highway speed. I explained that I will be dropping off my vehicle and would need a loaner or else I would have to make other plans for dropping it off. They connected me with the girl that handles their loaner vehicles and she assured me she would have something for me at my appointment time of 7:30 on December 9th. She even asked me if I minded if it was a Durango or a Cherokee I said no, just need something to get to work in. I arrived Monday morning to drop off my vehicle and after going over the windshield with their windshield guy I came back inside to inquire about the loner. At this time it was about 8:15 and I was told by the service advisor that the girl that handles that was not in her office yet. I waited around until 9:30 and she still hadn't arrived. At this point I was already late for work so I asked the service advisor if there was anyone else that to take care of getting me a loner because the girl I spoke to last week assured me she would have one waiting for me. He said no. I finally ended up using their shuttle service. By the time I got to my house and got a ride to work I had already lost 4 hours of work.I get a Feeling that their service department is very disorganized and no one is actually coordinating or managing what's going on.

Well originally i had a bad experience but boy did the new manager come through for my family. What a miracle, they actually showed like they cared about us and actually pushed to make something happen for family. I highly recommend this place! There were 4 people involved and each came through i don't have their names i do know the best one there and nicest was the new manager. Top notch performance!

If I could give zero stars, I would. When we arrived at Tallahassee Chrysler Jeep Dodge, no one welcomed us or even acknowledged we were there. After wandering around for a while, we finally went inside and were “greeted” by Tristian, who ended up being completely unhelpful.I always thought salespeople were there to help you make a deal work, but Tristian talked a lot without saying anything of substance. We told him our credit score and even said we’d bring a check back for any balance if necessary, just to make things easy. But when we asked if he could increase the trade-in value, he kept going back and forth three different times without ever giving us a straight answer. He neither confirmed nor denied whether an increase was possible—just a complete waste of our time.It was clear he only wanted someone to blindly agree to everything he said and not question a single thing. Well, sorry, but we’re not those people. They definitely lost a sale today! Would not recommend if you’re looking for honest, helpful service.

The service department at this place is literally the worst!!! They had my car for 2 weeks. The entire 2 weeks of me calling I never spoke to anyone to be updated on my vehicle. Each time I would call and they would transfer me to service then they’d hang up in my face. Other times they’d take a message which no one still would reach back out to me. I literally would have to drive 20 minutes to get an in person answer. Each time doing so the workers in service would literally be seated at their desk doing nothing , so why weren’t calls being answered?! Then they told me one price $289 and by the time I went to get my vehicle the quoted price had doubled to $515!!! I guess he forgot that he told me this however I had already worked out my finances and placed the funds to the side. I questioned this and Michael stated it was for parts and labor but this is not what he told me previously. I SPECIFICALLY ASKED HOW MUCH EVERYTHING WOULD BE ONCE THE PART WAS DELIVERED! After he informed me of this I gave him the okay to proceed with ordering. This is a process that they have to do before ordering to ensure that I have the money and can afford the labor and parts correct??? When I got there he lowly said to me I took off $100!! AS IF HE WAS DOING ME JUSTICE! WHICH CONFIRMS THAT HE TOOK ADVANTAGE OF ME ESPECIALLY SINCE IM A WOMAN! Labor totaled to $364.97 and my part was $76.94. I was also charged a $44 miscellaneous fee. I didn’t put up a fight. I felt defeated at this point and just wanted my vehicle. Please do not take your car here to get serviced! Their customer service is terrible and I feel as though I was ripped off when it came to the quote. I should’ve gotten it in writing. They will never see me again and I will inform others to do the same. This is a bad look for the company as a whole.

I do like the new completion video that is texted from the service dept. however, it should never take nearly two hours for an oil change, tire rotation and topping off fluids. The only reason I still come over to get this done is because I was an idiot and purchased the plan during financing. I’ve been doing my own my entire life and it’s a thirty minute process max, solo. A thirty minute drive over there to wait two hours then thirty minutes back on an off day is something I can’t stand. Such a waste of time.

I took my Jeep Renegade in for an oil change, alignment, and to replace a fog light. I got a call 2 hours later that I had a dead battery and 3 additional lights were out. Both surprising since I didn’t have these issues when I took the car in. I agreed to the battery and declined service for the newly-out lights. A full day later, my car was finally ready for pick-up. At pick-up, I was told a sensor under my hood was jammed which was again a new issue as far as I was aware. I left and the one light I paid to have replaced was still out. I called 11 times in 2 days and never heard back from them. I gave up and just decided I would drive out of town to a new dealership when maintenance was due. None of the issues were particularly pressing. Unfortunately I tried to replace my wiper fluid today and discovered my hood (which has not been opened since I left the dealership) is jammed on one side. This experience was a gift that just seems to keep on giving.

My husband and I came in to work with Robert Davis who we have worked with before. He always makes us feel like family and really helps us get the best deal. He’s a no bull sales guy, he understands family and wanting to do what’s best for your family. He was there for us every step of the way this time but we also came in contact with Tom, the GM. He worked with us on so many different scenarios to help us get out the door with a truck we wanted. Without the help of Matt and Tom i know my husband and I would have left without a truck but instead we are riding in our 1500 Laramie and happy as can be! Truly a dealership that’s there for the customer and not the sale. I can’t explain the appreciation we have for each of them.

I came to get an oil change on Wednesday, I was told that their system was down that the only way to have it done was to pay with cash. I then drove to get cash from an ATM and came back to have oil changed, after all my info was taken I went to sit in waiting room. After about ten minutes the gentleman comes back and says he apologizes but, they couldn't do the oil change after I just drove to get cash and came back. Naturally I was not pleased at that point, got my things and walked out the door and said you owe me a free oil change, I'll be back Friday. The gentleman said I'm so sorry you can speak with my manager. I walked to get in my car and the gentleman had his supervisor Dewayne Pickens, come over to my car and said when you come back Friday I will personally take care of you. I did just that and came back Friday and got premier service from Dwayne. I am in the retail business myself and it's people like Dwayne that go the extra mile to make things right. Thank you!

I went to get my car looked at and they told me absolutely nothing was wrong multiple times…even after telling them when I hit the brakes I go off the road. I went to another shop and they found THREE issues, all of which were fixed. All my calls have been ignored, and the manger lied TWICE and said he would call me back to work out a solution. I was actually going to purchase another car at this dealership but after this experience, absolutely not! It’s been three weeks, calls still ignored…manager still hasn’t called back. But they are sure to have a freaking sales person ask if i still want to buy another jeep.

Came in for oil change and tire alignment. Had 3 lights on prior to going, Spent 4 hours there waiting once I received my vehicle I paid for my oil change and tire rotation. I got in my car to leave every light on my dash was as on except the ones I came with. My car was pulling to the right severely. Turned back around and told them what was going on. Waited another 2 hours for it to be checked. Got my car back stating they had fixed the sensors except for one because it takes 2 hours to fix. Got in my car all lights were off, 10 minutes down the road all the lights came right back on and now I am unable to use my cruise control. Will not return. Dewayne in services was very helpful but that is it.

Let’s just say I “dodged” a bullet from buying from this dealership. My husband and I were really interested in buying a vehicle from here but thankfully it didn’t work out. They were having soooo many issues with our financing to the point where we decided to look elsewhere. I wanted to finance by myself but turned out from them I needed a co-signer so of course my husband agreed to do that for me. Well this dealership without our permission decides to only run my husbands credit and when I asked why they said that I couldn’t get anything with me on the application ( straight up lie). So I said ok we will just shop around and come back. Thank goodness we did! I was able to find a better vehicle, newer model and cheaper price for the exact same brand and model that was shown to us here at a different dealership. We even got to have the car looked at somewhere else without any hassle before we purchased it. The cherry on top was I was able to finance the car all by myself without having to have my husband co-sign. So I would suggest before buying here to definitely shop around. There are far more better deals around town than this dealership. I initially enjoyed my experience but then when we started to get the run around about the financing I started to have bad feelings about it and I’m glad I listened to my instincts. I believe they only wanted to work with my husband anyway. As soon as I mentioned him it was all about when can we get your husband in to do the paperwork. It gave real sexist vibes but at first I didn’t care because I needed a car ASAP. But just beware of this place. We won’t be coming back for sure.

I made an appointment online, and when I arrived on the day, I explained what was going on. Instead of having it looked at, I just got rescheduled to two weeks later. Two weeks came and my car sat there for all of Friday and Saturday, and when I called about an update on what was going on, it hadn't been looked at yet. If I didn't call, I wouldn't have had my car to go to work. They were just going to hold it and not inform me about anything. I understand they're swamped, but for it to be rescheduled for two weeks later and then for the car to sit for two days and not even be looked at is incredible

Made arrangements to drop off a company vehicle for a recall fix on Wednesday for it to be ready Sunday. Here I sit on Sunday trying to pick up my company vehicle and the service department is closed and the service advisor didn’t tell anyone where the keys are so I can pick up the vehicle for work Monday morning. Only interested in making sales and not service afterwards. Buyer beware!

This dealershipwas an awesome place for us to buy our new car. The whole experience was nothing but exceptional and the staff was very knowledgeable, helpful and most importantly respectful to all of our needs. Tom and his team which consisted of the salesperson Jerriel Taylor listened and was very transparent in all aspects of the deal. We definitely will be visiting this dealership in the future for all of our new car needs.Thanks Tallahassee Dodge!!!!

My car needs a recall fixed, dealership refuses to properly fix my car and no one answers my calls or calls me back. My car needed repairs on September 5th, after calling over a dozen times I finally got an advisor to take my car in on October 10th. They didn't call me to inform the car was ready, I had to call them. On October 14th they claimed the car was fixed, it was not. The customer service line was not helpful, they refuse to call me back after receptionists state to wait for a call back. They now claim today October 16th that my car isn't on the lot, while in fact it is. They are unprofessional in terms of effective communication, have lied multiples times, and will not fix my recall. To date, I am still trying to contact someone to either fix my car or forfeit it back to me.

So, here's the deal:2023 Dodge Challenger Redeye Widebody2 Oct '24: Oil cooler developed a leak. Verified by Tallahassee CDJR. Made appointment to return for service.13 Nov '24: Scheduled to have the oil cooler and some other services done. On 12 Nov, they called to say that due to being short staffed, they couldn't get me in and they'd call to reschedule.19 Nov '24: Received no calls from them. Returned to Tallahassee CDJR in-person and made an appointment with Joedy Tidwell for 2 Dec.2 Dec '24: Returned for my 8am appointment and they claim I didn't have an appointment. Nobody was interested in helping, and they sent me away without an appointment to return.Thus, it's going to be at least 90 days before this vehicle gets a critical service done for a problem that's causing it to drop an enormous amount of oil every time it's driven. So, keep in mind that if you buy a vehicle from this dealership, this is how they treat someone who owns quite literally one of the most expensive cars this dealership has ever sold. Imagine how they'd treat you if you buy something "normal" like a Wrangler?I live about 45 min away and work nights, so making me come in repeatedly at 8am, just to be told "sorry, we don't have your appointment in the system" is just insulting.2 Dec: FL Lemon Law complaint filed.

I was in the market to purchase a vehicle, and better yet, I was pre-approved and had a down payment.I was thinking I wouldn't have any problems.But , this so-called "veteran" sellsman told me they didn't really accept USAA loans.Which is completely unacceptable at the least and horrifying at the most.I worked to hard to get to where I'm at to be treated like this.I personally would stear clear of this place.

Terrible service all around. Sales was horrible a few years back and service is right in line.Was told date and time to bring my vehicle in for recalls and was told not to worry they had loaner vehicles. Date comes, no one is ready when I arrive and I’m told there are no vehicles to use. Had they been upfront and honest I could’ve had arrangements made but that seems beyond this location. Go to Thomasville or anywhere else…

If you want to get scammed and let them sell you a vehicle that you will never be able to trade in because they marked up the price and dont give you an accurate number for your trade. Then buy a car from here I am literally 25,000 upside down in my car and what honest car dealer would do this. A total scam show that shows they are not out for there customers they are out to fill their pockets with money wile you suffer being upside down for the next 7 years.

Dwayne in service is one of the most disrespectful people I know. There is no way this guy should work anywhere that requires him to deal with customers. He has not a care in the world about anyone’s time. Then he threatens to call the police if you question him. This entire experience was terrible and I can’t believe this guy has a job. After 3 hours for an oil change when they forgot to put the filter on. Oil leaked everywhere.

We went to this dealer to take a look at a specific Mazda that was on the lot, only to be shown a car that was not cleaned before being offered for sale and was missing the trunk floor, which they conveniently concealed in the online photos by not showing the trunk. We received a varying level of excuses as to why the car was the way it was, looking like the previous owner was still living inside of it. Two stars because they let us walk away pretty fast and didn’t try to keep us around.

I am beyond fristrated with Tallahassee Chrysler Dodge Jeep. I have had my Jeep for 12 years and I purchased the lifetime warranty when I bought it. I have nothing but praise to sing for the mopar lifetime protection company BUT this dealership has really dropped the ball. I had several lights come on in my vehicle in August and the first appointment I could get was Sept 10. I wasn’t too surprised by this so I set the appointment for 8 am and my husband took time off work so that we could go drop off my Jeep. The service writer told me she would call me that afternoon or the next morning. On the 11th, I had not heard anything. On the 12th I tried to call the shop. No one answered. I left messages for the service manager to call me back and still heard nothing. At this point, my husband took off work again to go up there in person, at which point he was told that they had never even run a diagnostic on it! He told them they needed to at least look at it because we needed our vehicle for me to get to work. On the 13th they called us and told us that they had the diagnostics done and were submitting the warranty request. On the 16th, they called to say that they submitted the request on the 14th and should hear back by the 17th. I told them that I needed my jeep back by the 18th so I could go to work. At this point, they offered me a loaner vehicle. On the 17th I heard nothing. On the 18th I tried again several times to call and was unable to get through. On that day, I emailed the service manager and he allegedly reached out to somebody at the shop and ask them to call me with an update. I never received a call. On the 19th I was fed up so I decided to call as many times as I had to back to back to get them to answer. On the TWELFTH Back to back phone call they finally answered the phone and told me that they didn’t know if they had heard back from the warranty company and needed to check check their email. They told me the warranty company had not responded. The service manager called me back and confirmed that indeed the Warranty company had not responded. I asked him if the warranty claim had actually been filed or if that had been a lie. He told me that it was filed. I asked him for the phone number for the warranty company so that I could call them myself and he told me that there was not a phone number to call because everything was electronic. I told him I knew that was a lie because I have talked to to the warranty company before during a previous time having my jeep worked on. At this point, he told me I was rude. I hung up with him and googled the Mopar lifetime warranty, phone number and found the phone number that supposedly didn’t exist within 30 seconds. I called them And they told me that there were no pending requests and that the last #Warranty request had been put through in 2021. They gave me a direct phone number to give to the dealership so that the dealership could call them and get my #Warranty request started. I emailed the service manager back, giving him the phone number that he supposedly did not know existed. I am desperate to just get the work done and get my vehicle back because unfortunately this is the only dealership in town and so I don’t have an option to go To another dealership this time. However, I can promise you that in the future, I will absolutely schedule time to drive as far as I have to get to another dealership and even stay in a hotel if necessary just so that I don’t have to deal with these lying incompetent jerks ever again. I would not recommend this business for anything under the sun and I can promise you that after this is over I will never enter their parking lot again for another thing.

I am writing to express my extreme frustration and dissatisfaction with the service at your Tallahassee CDJR dealership regarding my 2022 Dodge Charger Scatpack Widebody. On 9/9/2024, I brought my vehicle in due to an oil leak I discovered under the car. Upon arrival, I was assisted by Will, who took the car in for inspection. He later informed me that the leak was due to spilled oil left on the undercarriage by a technician during a recent oil change at your dealership. I was led to believe the issue was resolved. While at the dealership, I also spoke to Joedy about scheduling an appointment to address corrosion on the hood of my car. Joedy assured me he would schedule the repair and contact me with the details. However, on 9/18/2024, I discovered another oil puddle under my car in the garage, leading me to bring the vehicle back to the dealership for the same issue. This time, after what I can only assume was a more thorough inspection, I was informed that the oil cooler was leaking and that a new part would be ordered, with an expected arrival the next business day. As of today, 9/23/2024, I have received no updates about whether the oil cooler part has arrived or if my corrosion repair appointment has been scheduled. I have made multiple attempts to contact both the service manager and my service advisor Joedy, but my voicemails have gone unanswered. This situation is unacceptable. Not only have I been dealing with oil stains in my garage, but I have also had to miss work due to an issue that should have been properly addressed on my first visit. The lack of communication and service follow-through has made this experience even more frustrating. I need answers immediately.