Great service from Shawn at T-Mobile Evergreen Park!
I stopped by the T-Mobile store in Evergreen Park to pick up a replacement device today and Shawn assisted me during my visit. He was very pleasant, professional, and patient, and made the process easy to understand.
Unfortunately, the...
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Great service from Shawn at T-Mobile Evergreen Park!
I stopped by the T-Mobile store in Evergreen Park to pick up a replacement device today and Shawn assisted me during my visit. He was very pleasant, professional, and patient, and made the process easy to understand.
Unfortunately, the replacement phone T-Mobile sent had small scuffs and scratches, so I decided not to complete the exchange. Shawn was understanding and instead informed me that the update to my original phone should fix the overheating issue — which was the reason I needed a replacement in the first place.
Even though the replacement device itself was disappointing, Shawn’s excellent customer service made the experience positive overall.