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T-Mobile in Houston

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4.3 (259)

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T-Mobile is a cell phone store in Houston, TX.

T-Mobile Review Summary

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4.3

(259 Reviews)

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Natalie Garcia -Google user

7 months ago

Kevin was the best mobile expert I have encounter in years. He was very helpful and patient and provided the best customer service. Highly recommend him!!!!!!! Give him 10 stars!!!!!!!

Kendell Pettigrew -Google user

4 months ago

This is the best T-Mobile location in the area. Dory is the best T-Mobile rep at this location. I came in there with an old phone trying to turn it on on a prepaid account but end up walking out with a new iPhone! He...Read More

Alyssa L -Google user

2 weeks ago

We left T-Mobile a few months ago, and when we received a surprise bill from them we called customer service. Customer service told us we had to go in store and speak with a T-Mobile rep. The T-Mobile rep then told us only customer service...Read More

Adan Morales -Google user

a month ago

I went to a Tmobile over at 3310 Broadway and I was treated to rude. So I came to this store and Jaqueline and the team was so quick to greet and help, mind you it was sort of busy, I asked her for help...Read More

Joseline Potteiger -Google user

2 months ago

I recently visited T-mobile to open a new phone line, and I had an awesome experience thanks to Jacquelin. From the moment I walked in, she was friendly, professional, and incredibly helpful. Thank You, Jacquelin!

Lenù Boulden -Google user

4 months ago

I've been a loyal customer for over 20 yrs now,and today was the first time that a had a great experience. The experience was outstanding, Monty made the whole process smooth ensuring I felt comfortable throughout. I highly recommend Monty, he was very helpful and...Read More

Zenobia Mystro -Google user

a month ago

Doty was the most patient and kind person who took care me from the beginning to the end. He was so helpful and was worried about me being there for hours. He continued to check on me while handling business. Thanks Doty stay kind and...Read More

David Lee -Google user

4 months ago

I just had the BEST experience at T-Mobile thanks to a phenomenal salesman named Doty! From the moment we walked in, Doty made us feel welcomed and taken care of. He’s incredibly knowledgeable about both iPhones and Google Pixel devices—he answered every question with confidence...Read More

Silvia Sosa -Google user

a month ago

Jacqueline was very professional and accommodating. I will be recommending to friends and family, she answered all my questions with details THANK YOU JACQUELINE!!! Above and beyond...

Alyssa Barona -Google user

4 months ago

Kelvin and Doty were very helpful and informative when helping me upgrade three phones on my account. I will always come to this T-Mobile from now on.

Dominique Joiner -Google user

8 months ago

Kevin’s customer service was top-notch! After a long day at work on Friday, my phone died and wouldn’t charge, leaving me with no way to call anyone. Kevin kindly offered his personal phone so I could check on my kids—such a thoughtful gesture! When I...Read More

Marlyn Macias -Google user

2 weeks ago

Joseph & kevin were great helping us out. If you need people that have knowledge definitely go to them.

Miranda Felix -Google user

2 months ago

Great experience on both occasions. Thank you to Torrey and Monty for helping me out!

Bluesdp -Google user

11 months ago

After a disappointing experience at another T-Mobile location Wednesday evening, we were pleasantly surprised by the outstanding service at this store. Doty, the sales associate who helped us, was incredibly knowledgeable, patient, and friendly. He took the time to understand my needs, recommended products that...Read More

Rubie Almanza -Google user

6 months ago

Doty was absolutely amazing so happy with how he treated us and how admirable he was being with me and my mother. Thanks to him i made the best purchases ever!! 😊😊 …

Eric Sly -Google user

a year ago

I had an outstanding experience with Doty at T-Mobile. They were exceptional at their job, answering all of my questions clearly and straightforwardly. Their professionalism and expertise made me feel confident and secure with my account. It's rare to encounter such dedicated and knowledgeable service....Read More

Elisandra Sandoval -Google user

2 months ago

Go to T-MOBILE and ask for Torrey Hughes. He gave a my son such an amazing experience for him passing middle school.

Pete Lininger -Google user

10 months ago

We recently purchased a new Iphone and Samijah Laing helped us out at the location. She was so very helpful and professional and we really enjoyed our customer service experience with her. I will definitely be back and will always ask for her....Read More

LaQuita Jennings Thomas -Google user

Edited 4 months ago

Kelvin was AMAZING 🤗🤗 Very knowledgeable and helpful. This store has GREAT Customer Service.. Thanksss Kelvin …

Cristina Aguilar -Google user

a year ago

Loved this store. Jamil was amazing in helping me trade in my phone. I had gone to a different tmbile location where they didn't even bother really trying to help and let me walk out without upgrading. I walked in and they were attentive and...Read More

Features

Service options

In-store shopping

Delivery

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Amenities

Wi-Fi

Crowd

LGBTQ+ friendly

Transgender safespace

Planning

Quick visit

Payments

Credit cards

Debit cards

NFC mobile payments

Other

LGBTQ+ friendly

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T-Mobile in Houston

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T-Mobile Review Summary