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Call Direction Website Reviews

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T-Mobile is a cell phone store in Arlington, TX.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

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3.9
(249 Reviews)
5
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1
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Jerrod Holsopple
Jerrod Holsopple -Google user
a month ago
Came in after having an issue at a different location and Patricia and Daniel both were extremely helpful, caring, calming, and friendly. They addressed the issues I was having with the TLife app at the other location in a professional and took care of my...Read More
Blakey J
Blakey J -Google user
2 months ago
This location is awesome I was having issues with my replacement watch not being able to make calls without being connected via Bluetooth I'm not gonna lie I worked 13 hour shift today so I was ready to just be in and out when I...Read More
Albert Carrasco
Albert Carrasco -Google user
3 months ago
Patrica was very helpful very nice to my questions and she very understanding. Loved her attitude and caring.
Tony Ke
Tony Ke -Google user
a month ago
Thanks Patricia for really nice care and service. We had our problem solved and really satisfied.
Larry A. Peters Sr
Larry A. Peters Sr -Google user
8 months ago
If you are looking to join T-mobile services. Please go to the store on Lamar in Arlington and ask for Glenda. She is absolutely amazing at her job. She will take very good care of you as a customer.
B B
B B -Google user
6 months ago
Love T Mobile service, coverage area and international benefits. Austin at this store is friendly and super knowledgeable- definitely recommend!
Natasha S. Mack
Natasha S. Mack -Google user
a year ago
Daniel Garcia provided quality customer service. I asked alot of questions regarding services and products and he was very knowledgeable and thorough. I will be happy to refer friends and family to this location because of Daniel G. He has an amazing personality and...Read More
Jacob Alvarado
Jacob Alvarado -Google user
a year ago
The management and staff at this location are awesome! They knew everything with getting us the right plan, help us with our devices, and made the transition from AT&T exceptionally smooth. Even solved some tech problems we had after the porting. Strongly recommend this location.
Thom Snellings
Thom Snellings -Google user
a year ago
I went in. There were a lot of people in the store. I started to leave and come back later, but I decided to look around. There were several employees, and I didn't have to long, maybe 10 minutes. The associate who helped me was...Read More
Balaji G
Balaji G -Google user
a year ago
My T Mobile sim stopped working and Aaliyah at the store was really helpful and very patient in handling my case and resolved the issue within minutes. Great job ! Good customer service by her. Really appreciate it. If you enter the store ask for...Read More
Anthony McCurdy
Anthony McCurdy -Google user
a year ago
This is by far the best T Mobile experience I have had. I went in to store to add a new line and a specific phone that I wanted before Thanksgiving. Chase and Anthony looked up other locations to see who had the phone as...Read More
Carlos Garcia
Carlos Garcia -Google user
a year ago
The customer service was amazing, the lady that helped me out was truly amazing. Can't remember her name, she's respectful and understood that I was in a bit of a rush to get a new phone. In and out within 30mins
Elysa Drillette
Elysa Drillette -Google user
3 years ago
My husband and I have been using this store for a little more than a year. Sometimes (especially after 4pm) the store is very busy. We are fortunate to be able to return at less busy times. At those times, we have found the customer...Read More
Jackie Pierson
Jackie Pierson -Google user
10 months ago
I had a great experience in this store. Everyone was very friendly and helpful, thanks again for making my experience great! Keep up the good work!
Carmen vega
Carmen vega -Google user
a year ago
CHASEE!! Chase Perez is a beyond excellent employee! ASK FOR CHASE!!!! Yesterday he helped me open a phone plan and explained every plan and what it came with. He saw I was very upset about not recovering my information (I got upset a few times)...Read More
Hussein Al-Nusairi
Hussein Al-Nusairi -Google user
6 months ago
Perfect customer service and Patricia did a very great job. Thank you so much.
Christine Nash
Christine Nash -Google user
a year ago
Went to the store to buy a new phone. Patricia is the one that helped us. She is very nice and knowledgeable. She did a great job helping us !
Marquita Evans
Marquita Evans -Google user
4 years ago
Chase (like the bank)!!!!!!!! Saved my life!!! I was without access to everything and he helped me get a new phone and helped me get everything working on my new phone, as well. He knew his stuff, his customer service was superb and he was...Read More
Ashley Zemanek
Ashley Zemanek -Google user
2 years ago
AMAZING Experience with Taryn! Took us 2 days to transfer my personal account to my business account. Only because of my address not matching my Tax ID. She found a solution for me! She worked diligently, quickly. And Bam! Got the new business phone. I am...Read More
Dennis Harris
Dennis Harris -Google user
3 years ago
Needed to change over from Sprint and were combining 2 accounts. We were fortunate enough to get Maria G as our rep. She handled the matter with both skill and patience. She made what could have been a long drawn out process into a...Read More

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly