Reviews (913) 652-6571 Call Direction Website Photos About
Call Direction Website Reviews

About

T-Mobile is a cell phone store in Overland Park, KS.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

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3.9
(256 Reviews)
5
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1
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Eric Johnson
Eric Johnson -Google user
2 months ago
Bought a new phone at a big box store. Took it into this TMobile location for assistance with getting everything switched over from previous phone. Alexis went above and beyond in his effort to get me situated correctly. It would have taken...Read More
Carlos Alvarez
Carlos Alvarez -Google user
3 months ago
I had a great experience today thanks to Alexis at T-Mobile. He was extremely helpful, very knowledgeable, and took the time to answer all my questions. On top of that, he was very friendly and made the whole process smooth and easy. Excellent customer service...Read More
Tanya Peterson
Tanya Peterson -Google user
2 months ago
Received excellent customer service and help setting up my mother's new Apple Watch and upgrade of her phone. Juan not only helped us but multi tasked helping other associates helping customers. Juan is AWESOME!! My mother and I have been members of TMobile for...Read More
Dominique Nicole
Dominique Nicole -Google user
a month ago
Tay is an excellent manager. I originally had an off-putting experience at this store, but Tay and Lilly completely turned it around. Their professionalism, kindness, and dedication to resolving my issue transformed my visit from one where I wasn’t planning to return into one that...Read More
Jennifer Miller
Jennifer Miller -Google user
2 months ago
95th street location is where it's at... love, love, love the experience stores. Goes back to the original foundation, I'm not here to sell you - I'm here to take CARE of you. Goes a long way especially in this day and...Read More
Deborah Seymour
Deborah Seymour -Google user
5 months ago
This store is awesome! Alexis is great. Helped me through everything and wasnt pushy about my purchase which will make me refer Tmobile to everyone. Helped me through apps etc that i needed help with. His custoner service is OUTSTANDING!!! THANK YOU ALEXIS!!!!!
Angelito Requena
Angelito Requena -Google user
2 months ago
I went to this store to get help to submit my request of virtual $ 300 gift card that I got just for switching from Spectrum to T-mobile home internet and the customer service over there is awesome, very fast ,they helped...Read More
Rachel Lewis
Rachel Lewis -Google user
3 weeks ago
Melissa was AMAZING. It's been a long time since we updated phones and she helped us out so much!
Larrywilbanks
Larrywilbanks -Google user
2 months ago
Stopped in today. July 8th was greeted by I. Alexis extremely wonderful. Very helpful. Very. Happy.I stopped in thank you.One million stars for you
Kate Williams
Kate Williams -Google user
11 months ago
I came in five minutes before close (not ideal) to drop off a phone for an upgrade I had done. My schedule makes it tough to come in during business hours. I always feel terrible being the person who cuts it so close to closing,...Read More
jessica leong
jessica leong -Google user
3 months ago
Came here to change my screen protector. Service was top match. Idrese was very helpful n knowledgeable.
Sherry Anspaugh
Sherry Anspaugh -Google user
a year ago
I went to T-Mobile today to switch service from AT&T to T-Mobile, and get a new phone. Juan was very helpful, knowledgeable and is awesome at his job. I usually dread the process of getting a new phone, but it was a great experience. The...Read More
Nancy Meyer
Nancy Meyer -Google user
2 months ago
Melissa, Did a fabulous job helping. She is definitely an asset to T Moble.
Alex Vineyard
Alex Vineyard -Google user
8 months ago
Edrese, sorry if I spelt your name wrong. He is FANTASTIC. Worked with my dad and I for several hours. Made sure we understood our options and plans. Gave step by step of payments and processes. Was kind the whole time. He was even able to do...Read More
Nope Nope
Nope Nope -Google user
7 months ago
Seven was an amazing help with my incredibly complicated order. He was patient, knowledgeable, and friendly. Give that dude a raise!
Debbie Deckard
Debbie Deckard -Google user
2 months ago
Melissa was very, very helpful.She knows her stuff.She is very friendly and personable.How about that
Randy Yerta
Randy Yerta -Google user
a year ago
Kyle at T-Mobile was a life-saver. I had been living with a phone issue for a while. Kyle quickly diagnosed the issue and in 20 minutes, with some help from T-Mobile support, fixed the issue. It was easily the best tech support experience that I...Read More
Evie Marshall
Evie Marshall -Google user
a year ago
Kyle went above and beyond helping us transfer our service to T-Mobile. He explained everything in great detail and showed so much patience with us having multiple lines to switch over and so many questions. This is the go-to guy! Thank you so much for...Read More
david ra
david ra -Google user
a year ago
My grandmother had problems pairing her Apple watch and phone. Juan helped her get it connected. And I mean he insanely helped her. Her phone was in need of an update in order to finish the set up. He fixed that problem and walked someone...Read More
JC Scruggs
JC Scruggs -Google user
a year ago
Best customer service ever, Juan was so helpful getting the process started, while helping multiple people as well as Amber. Multi-tasking is special skill only a few can handle while still being polite and respectful.

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly