On Friday, August 22, 2025, we visited our local T-Mobile store, located at Park city Center in Lancaster, Pennsylvania. We were anxious to upgrade an iPhone. We were immediately assisted by Josh, a T-Mobile team member, who is an asset to the store. He was...
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On Friday, August 22, 2025, we visited our local T-Mobile store, located at Park city Center in Lancaster, Pennsylvania. We were anxious to upgrade an iPhone. We were immediately assisted by Josh, a T-Mobile team member, who is an asset to the store. He was courteous, efficient, and extremely knowledgeable. He outlined our options and we decided to upgrade to an iPhone 16 Pro Max based on his recommendation. As we waited for the iPhone to update and for a data transfer to take place, we had the pleasure of meeting Robert Southerland, the store manager, who made sure we were pleased with our decision and presented further T-Mobile products and opportunities. During our visit, we observed that this store was well managed and well organized. Customers were treated with respect, and service was excellent. We want to commend Robert, Josh, and the rest of the T-Mobile team for their superior commitment to customer service and satisfaction.