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T-Mobile is a cell phone store in Lancaster, PA.

T-Mobile Review Summary

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4.3
(89 Reviews)
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RequiemZer0
RequiemZer0 -Google user
5 days ago
Ian at the Park City Center T-Mobile store was amazing. He took my complicated issue and un-complicated it. Always took his time with me, and the entire team is excellent! I walk into the door, and if there's an available associate, they will walk up...Read More
Hope Levinson
Hope Levinson -Google user
a month ago
On Friday, August 22, 2025, we visited our local T-Mobile store, located at Park city Center in Lancaster, Pennsylvania. We were anxious to upgrade an iPhone. We were immediately assisted by Josh, a T-Mobile team member, who is an asset to the store. He was...Read More
Ed Blatt
Ed Blatt -Google user
2 months ago
I have been a Verizon customer since the advent of the consumer Cell phone and Verizon Cellular. A few months ago I stopped by the T-Mobil Store in the park City Mall and spoke to Josh who was a very knowledgeable and helpful associate. Josh...Read More
Glen Mattox
Glen Mattox -Google user
a month ago
I went in with a phone problem, not a t mobile problem which the agent fixed in five minutes. The service and the coverage are great. What not to like?
Hank Flory III
Hank Flory III -Google user
7 months ago
Was sent here after the Centerville location could not help me after 3 tries. They were able to get my issues resolved in short order. Save yourself some time and headaches and just go here 1st. Seems like a well run store and employees were...Read More
Jacob Hernandez
Jacob Hernandez -Google user
10 months ago
Special thank you to Ian (Assistant Manager) and Derek for providing me the best customer service I've ever had a T-Mobile and many places I've been to (not T-Mobile). Ian answered all my questions, was patient, courteous, and super awesome. I got everything I needed...Read More
Rodica Mihalis
Rodica Mihalis -Google user
a year ago
This T Mobile is a corporate, not contractors store. The team was very professional and I did not feel rushed. I upgraded my iPhone to a 15 Pro Max and took advantage of the special and added an Apple free watch. Lindsey was great and transferred...Read More
Jessica Romero
Jessica Romero -Google user
11 months ago
I went to this store with a problem and they were very good and attentive. The Manager of the store explained everything in a very positive manner and help with the situation. The team members are good trained and know what to do. 100% recommend...Read More
Ashley Goss
Ashley Goss -Google user
3 years ago
I bought a new iPhone at the apple store today and took it over to the T-Mobile store to activate. I’m so glad that the service reps there are properly trained to do their due diligence. Derek helped me save over $200 by making...Read More
James Schaeffer
James Schaeffer -Google user
10 months ago
Without a doubt one of the coolest t mobile's i've been to period. Derek has a easy laid back personality, listens to understand and gives options to solving problems. Will drive out of my way to work with these guys.Thank you!
Amelia Nazzaro
Amelia Nazzaro -Google user
2 years ago
Great customer service! Thank you Geremiah for helping set up my new phone and giving us your undivided attention even when the store was very busy and for replacing the SIM card in my mom's phone. Samuel was wonderful making sure we were greeted within...Read More
Amber Petersheim
Amber Petersheim -Google user
10 months ago
Rob, G and OLindia are the best! They have gone above and beyond to help us get our account straighted out that another location had messed up. Excellent customer service!
Allison Galie
Allison Galie -Google user
4 years ago
Where do I start? First I went to T-Mobile at Belmont to get a T-Mobile SIM card since the merge with Sprint (my provider). Customer service was lacking at this location, so I just wanted in and out. After I left, I noticed my...Read More
Just Me William D
Just Me William D -Google user
2 years ago
Professional and well trained staff. They always go the extra mile for their customers. I wouldn't go anywhere else personally. I'm very happy with the services and value they provide. Even if I have any issues with my plan or services, they are resolved quickly....Read More
Charles Wilson
Charles Wilson -Google user
10 months ago
Jayden and Rob was so helpful and most experienced. I recommend to come T mobile at park city mall don't go anywhere else. Most friendly
Amanda Stellfox
Amanda Stellfox -Google user
a year ago
After having the worst experience at the Kendig Square location yesterday, I was very pleased by my experience today. Staff took the time to answer all my questions in a kind and courteous way. I recommend this location to anyone.
Andy B
Andy B -Google user
2 years ago
Im from AZ visiting Lancaster PA and stopped into the T-Mobile store at ParkCity Mall to get an issue fixed on my sister-in-laws newly actived plan and iphone. Lindsey explained the issue will fix itself or we can manually fix it and she wrote down...Read More
Rachel V. Pepe, MSW LSW
Rachel V. Pepe, MSW LSW -Google user
Edited 11 months ago
Derek and Geremiah are literal Godsend!!! Derek helped me with my new Microsoft Surface Duo and he was moste gracious and moste helpful! His knowledge and curiosity and tenacity was recognized and much appreciated by this self-proclaimed luddite and Gen-Xer! Thanks again! And Geremiah helped...Read More
Katherine Nieves
Katherine Nieves -Google user
7 years ago
Sarah Ford helped me choose a phone that was right for me! No slick sales talk, just honest answers to ALL the questions I had about phone quality, perks/drawbacks about each stlye, and comparisons to other models. My old phone fell and the screen blacked...Read More
M
M -Google user
4 years ago
Derek in the park city t-mobile store, was more then helpful telling me and my husband about the changes with the Samsung galaxy s21 plus and the ultra, as well as the iPhone pro max. Thank you! Great service. 4/24/21
Caleb Kennedy
Caleb Kennedy -Google user
10 years ago
Emanuel is awesome. they screwed up my online order so I called in, the person on the phone told me a had to go to a tmobile store to get it fixed. so I went to the kiosk in park City and they said that...Read More
Marvin Albright
Marvin Albright -Google user
7 years ago
Went into store and was greeted with a smile by mobile expert jon Lewis . I was never so well informed about a product and they will be our new business carrier . No one can beat there prices or there know how!!! Jon was...Read More
Serentude Giovanna Morrow
Serentude Giovanna Morrow -Google user
4 years ago
Erica went the mile to help! Erica helped me get my iwatch and accessories. Even recommended accessories not …
Edwin Manny Ortiz
Edwin Manny Ortiz -Google user
2 years ago
Lilly and Rob where some of the best associates/management that I have ever had the pleasure of dealing with and I have been with the company since 08! Thanks again guys I really appreciate the service and hospitality.
Zerø 8111
Zerø 8111 -Google user
a year ago
Olinda and Lilly were very helpful and nice even with unruly customer around them great help very fast and simple with no issues 100% would go back and recommend them!
Donald Payne
Donald Payne -Google user
3 years ago
Good service. But I have been with you all for 22 years and your staff never has any deals for me. So you all are pushing me to look for a another server.
Timothy Beveridge
Timothy Beveridge -Google user
6 years ago
It's rare that I leave somewhere and felt that I truly received a great deal. T Mobile did a great job with transferring my account and the service is awesome.
Vicki Lincoln
Vicki Lincoln -Google user
2 years ago
They are so great and patient in explaining things in detail. I highly recommend them to help with any problem. Thank you T Mobile!
T F
T F -Google user
5 years ago
Legitimately the best customer service I've ever received, definitely coming back when it's time for an upgrade. Keep up the good work
Johnny Gonzalez (Johnny Gongo)
Johnny Gonzalez (Johnny Gongo) -Google user
4 years ago
Great service, great people, so happy to be back to the T-Mobile family after almost 2 years of abscence.

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly