My husband and I switched over from Verizon to TMobile on Saturday. We were needing to switch over about 6 different lines so we were prepared for a long visit during this process but not prepared for a total of 7 hours. Yep. 7 hours!!...
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My husband and I switched over from Verizon to TMobile on Saturday. We were needing to switch over about 6 different lines so we were prepared for a long visit during this process but not prepared for a total of 7 hours. Yep. 7 hours!! We dealt w Michael and Gina and they were awesome. We had everything transferred over in about 3 hours but then we had issues w my iPhone w the iMessage part where it wouldn’t let go of the temporary number instead of transferring to my old number. Gina and Michael was absolutely awesome. Best customer service. Gina said that she will figure this out and by 9pm we had it all fixed. They were on the phone w Apple. W TMobile support. Talking to people on the phone trying to get this fixed. They were very professional. Since we switched, our phones are faster. We are very pleased so far and will only deal w the Westminster store from here on. Customer service was superb and they stayed after hours to make sure everything was handled for us!! Thank you guys!!!! Greg too