Reviews (617) 929-3604 Call Direction Website Photos About
Call Direction Website Reviews

About

T-Mobile is a cell phone store in Dorchester, MA.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

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3.7
(157 Reviews)
5
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3
2
1
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Ali liban
Ali liban -Google user
a month ago
Today I had one of the finest customer service experiences at T-Mobile. The gentleman who helped me was John, and I want to sincerely recognize his outstanding service. I came in to add service for my two kids’ watches, and John not only completed the setup...Read More
Zay Powell
Zay Powell -Google user
a week ago
John, Key, Ally was the best help. Keys did an amazing job with customer service. Afterwards my car gave out. These people really went into survivor mode for their customers. Helped us out with our car problems, gave us a jump. Truly the best customer...Read More
Gricelys Peña
Gricelys Peña -Google user
2 weeks ago
I came in to this T-mobile store to switch from Xfinity and John made gave me an awesome experience, helped with all my needs and concerns, John was also able to get me the best promotion to upgrade my phone. Amazing service 10/10
Golden Key Advisors
Golden Key Advisors -Google user
a month ago
Ki was super helpful with the process of getting a replacement for my lost phone and was patient when recovering the iCloud password. Great experience with their team whenever I visit and comfortable seating. You’ll get a friendly greeting while you wait because they get...Read More
Kiara Vazquez
Kiara Vazquez -Google user
a week ago
Mike was the person who assisted me. He gave me a great experience and was super helpful with my needs. I highly recommend him to any one who goes to this location. 🙂 …
Berky Palma Matias
Berky Palma Matias -Google user
2 months ago
Ian and Ki are amazing to do business with ! They walked me through every step in order to open my account up for my business. I am highly satisfied and would come back to them.
Eileen Smith
Eileen Smith -Google user
2 months ago
Met the best sales associate Nelfi Morales. He spent a considerable amount of time w 2 seniors both dinasours. He is knowledgeable, confident and a great addition to T Mobile. Will be potentially changing from 45 yrs of Verizon because of Nelfi....Read More
sbt133
sbt133 -Google user
10 months ago
I had an excellent experience working with Mike Moon when setting up my new phone and getting a new plan. He was incredibly knowledgeable, patient, and thorough throughout the entire process. Mike took the time to walk me through every step, ensuring I understood how...Read More
Phili Bonyo
Phili Bonyo -Google user
a year ago
I had a great experience at the location. All thanks to Mike Moon who took his time to walk me through my plan, set up my devices, and upgrade my services according to my rather complex needs. Ask for Mike Moon if you want top-notch...Read More
Lakiesha Pight
Lakiesha Pight -Google user
2 months ago
Ki made my visit quick and easy. Very satisfied
Renee Garand
Renee Garand -Google user
9 months ago
Ian was so helpful and patient with us as we transferred my phone to T-Mobile. He made the process as painless as possible. He was so kind and friendly.
D Rog
D Rog -Google user
11 months ago
We had the absolute best experience. Everyone in that store is was so nice and helpful. We transferred everything over to T-Mobile including our WiFi and we’re saving so much money. We had tons of questions and all were answered. Amazing...Read More
Chanelle Simmons
Chanelle Simmons -Google user
7 months ago
I had an excellent experience with Mike Moon. He is so patient and very knowledgeable, highly recommend his services when you go to this location.
DJ Matthew
DJ Matthew -Google user
a year ago
I had very good experience here. It was my first time at this location. It was busy and I still got greeted. I like that they have a list to make sure that customers were seen in the order they came in. The staff was...Read More
Kerrin Jackson
Kerrin Jackson -Google user
2 years ago
But this phone upgrade was the best tool to start yet. I feel so cute with my purple phone. Group chats are more efficient for me lol Thank you to Massa and the team . Everyone customer service skills were attentive and good vibes while I waited....Read More
Gina Clifford
Gina Clifford -Google user
9 months ago
Kesh helped us so fast and efficient. Usually it takes forever to do anything but he got us in and out!
Omar Mondragon
Omar Mondragon -Google user
2 years ago
My phone was having issues connecting to T-Mobile services for 2 days after upgrading to a new phone. Massa was a very helpful employee that was very patient and professional handling my issue. After 2 hours at the store we weren't able to resolve the...Read More
Abuduweili Aihemaiti
Abuduweili Aihemaiti -Google user
4 years ago
my recent visit to T-mobile was a life changing choice. First of all I would like you to meet Wendy! One of the best employee there I know who made everything possible for me to get the absolute best deal there was on earth. She...Read More
Peter Manderino
Peter Manderino -Google user
9 years ago
Went in to get a new phone and I worked with a girl named Andy. She was awesome. The store is fairly large and had a great selection. My only negative feedback would be that they need to clean up the trash that's floating around...Read More
Lisa Burke
Lisa Burke -Google user
8 months ago
Thank you Raysam for helping us efficiently. Very good customer service!

Features

Service options

check icon Delivery
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly