What types of cell phones do you carry?

We carry a wide range of cell phones from top brands like Apple, Samsung, and Google.

Do you offer phone repair services?

Yes, our in-store experts can repair cracked screens, water damage, and other issues.

Where are you located?

We are located at 5379 Westheimer Rd.

Can I upgrade or change my plan in-store?

Yes, our representatives can assist you with plan changes, upgrades, and downgrades.

Do you offer trade-in programs for old phones?

Yes, we offer trade-in programs that can help you save on your new phone purchase.

Reviews (713) 629-7284 Call Website Photos About

T-Mobile in Houston

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3.8 (139)

Cell Phone Stores Cell Phone Accessory Stores Internet Service Providers Telecommunications Service Providers

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About

T-Mobile is a cell phone store in Houston, TX.

T-Mobile Review Summary

The summary was generated by AI, based on reviews.

This T-Mobile store at 5379 Westheimer Rd offers a wide range of phones and plans, with friendly staff providing helpful advice. Customers praise the store's cleanliness and organized layout, making it easy to find what they need. Overall, a great experience for phone shopping and service.

Review Rating Chart

Yelp: 4.5/5

Google Reviews: 4.4/5

Facebook Reviews: 4.7/5

Trustpilot: 4.3/5

Sitejabber: 4.5/5

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Reviews & Ratings

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3.8

(139 Reviews)

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Jemine Oakes -Google user

a year ago

I went initially because we were renting a place for two months and needed wifi. Victor was amazing and helped me solve my problems quickly without stress. Meanwhile, my husband’s phone wasn’t working with any data whatsoever. He told me to bring his phone in....Read More

G -Google user

a year ago

Mike is an incredible employee and a great guy. The energy and compassion he put into helping not just me but others around me is rare. Any business would be lucky to have a guy like that representing them. Thanks for the help Mike!

Sakina Razvi -Google user

a year ago

Jermaine was so helpful and efficient! He helped set up my husbands line and answered any questions he had. He was very pleasant to be around and made the whole process so easy! If you are looking for someone to truly help you with any...Read More

Delfin Delfin -Google user

8 years ago

I went in to get my LG-90 phone working again after it quit working due to a software security patch android update. I couldn't call, text or access the web. Jason was awesome. He fixed everything. He replaced my old SIM card with a...Read More

Maharay Gama -Google user

5 years ago

Went in on a Sunday looking for help regarding an iPhone 7 that completely froze (dead screen). I attempted everything but nothing helped. The representatives at the store were super friendly. Tried to help restore my phone but it was beyond them. They provided me...Read More

Precious Nguyen -Google user

3 years ago

Victor at T-Mobile was MORE than patient with me. Due to my situation I started to become an aggravated and unpleasant customer to work with. However, Victor never changed his friendly customer service in reaction of my attitude. He calmly helped me through all of...Read More

Shilpa Ganesh -Google user

3 years ago

After almost a dozen calls to the customer service regarding a promo offer gone wrong with my account, i went to the store to get it resolved. Walter and store manager Michael were extremely patient and they resolved the issue after almost 2 hours. It...Read More

Brittany Cameron -Google user

2 years ago

I had an excellent experience working with this store to get set up with my home internet. Alyssa went above and behind to ensure I was taken care of and would be connected at my house in a timely matter. She was very knowledgeable and...Read More

Soyuz M -Google user

3 years ago

Victor is an excellent tech. It didn't take him anytime to resolve my issue. He knew exactly what to do and how to do. His communication style par excellence. It is rare to find an expert with such kind and polite attitude. HE IS THE...Read More

mariana dequeen -Google user

4 years ago

After going to 3 tmobile stores that weren't open, then to the Galleria store where there was very little customer service, I luckily stopped here. Sara and Victor provided excellent customer service and got me in and out in about half an hour. Victor demonstrated how...Read More

Abdiel Sánchez Gaud -Google user

7 years ago

Amazing experience! The staff was incredibly helpful and were able to assist me after I had a bad experience calling customer service. Karen was very nice and she made sure that I had exactly the phone I wanted. I am most definitely happy with the...Read More

Ryan Michael -Google user

3 years ago

Valerie welcomed me and immediately began to help me with my phones issue. She was very thorough and proffesional. The end result was great as well. New phone and a happy customer. Thanks Valerie!

Anthony Arango -Google user

5 years ago

I was greeted within seconds of walking in the door. Victor was the gentleman who helped me with a purchase I made for a pair of new AirPods. He was extremely professional and very knowledgeable on the item I purchased and answered some questions I...Read More

She's the Realest -Google user

8 years ago

Robert and Atilio are absolutely amazing reps! These guys told me about the new device "SyncUp Drive" and I had to have it. This store was clean, completely organized and there was no longer lines. They were professional, proficient and got me in and out.

stella b -Google user

2 years ago

I’m writing this review because Monica did a great job on solving our issue while no one else could. Thanks to Monica and Jacob for being fantastic.

Carolin -Google user

a year ago

Julio was super helpful ! I was having a hard time with several different agents over the phone that could not help solve my problem and he made sure to get my issue fixed .

Monique Lawrence -Google user

2 years ago

Nastassia was super helpful professional offering us the best plan that works for us went far and beyond to help excellent service rep please review her for a much deserved raise in pay/position

Mina Gerges -Google user

a year ago

At this location we met with very helpful representatives she’s Name is Elisa She’s really nice and professional, Also she helped us to choose the best plan with a reasonable price.

Finn Guttery -Google user

a year ago

Elisa at this store was super knowledgeable, patient, and helpful! Would recommend her services to anyone on t-mobile.

Q Williams -Google user

4 years ago

This was a pretty big T-Mobile compared to what I usually see. Service was super friendly and chill, only thing was the outer area was kinda nasty. But I understand that out of their parts.

Features

Service options

In-store shopping

Delivery

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Amenities

Wi-Fi

Crowd

LGBTQ+ friendly

Transgender safespace

Planning

Quick visit

Payments

Credit cards

Debit cards

NFC mobile payments

Other

LGBTQ+ friendly

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