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Call Direction Website Reviews

About

T-Mobile is a cell phone store in East Los Angeles, CA.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.9
(255 Reviews)
5
4
3
2
1
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Charlyne Lombardo
Charlyne Lombardo -Google user
a week ago
Jacky was absolutely amazing! We came in with a lot of questions about our bill, and she took the time to patiently explain every detail so that I could fully understand it. On top of that, she suggested helpful ways we could save money, which...Read More
Cristian Lopez
Cristian Lopez -Google user
a month ago
I had a great experience with T-Mobile thanks to Alex and Vanessa. They were both very helpful and made the process of getting my new phone smooth and stress-free. They took the time to answer all my questions, explained everything clearly, and made sure I...Read More
Israel Gaitan
Israel Gaitan -Google user
a week ago
Jacky provided me with excellent assistance in obtaining the new fold and transferring my phone to my mother's line. Her customer service was truly outstanding. I observed her assisting three other customers while she was helping me.
Brandon
Brandon -Google user
a week ago
Had a WONDERFUL experience with Jacky! She was fantastic, answered all our questions, and was so friendly! Can't wait to come back for all our Tmobile needs!
Tech Support
Tech Support -Google user
a month ago
Fantastic service. Jacky Flores is a rockstar. She went above and beyond to help set up an esim despite unforeseen challenging tech issues. Great attitude and service. Keep it up.
AKALI TRU
AKALI TRU -Google user
4 months ago
Omgodddd! Cindy saved mine and my husband's lives! We are so thankful she was able to help us with my husband's phone line that we were unable to use for 3 weeks. She fixed it like a Pro! Thank you, Cindy....you deserve a raise! :)
Daniel Campos
Daniel Campos -Google user
2 months ago
Alex D. was very helpful in switching over from Verizon . He went above and beyond to help resolve an account issue . He is the guy to go to for me 👍🏽 …
Susy Najarro
Susy Najarro -Google user
a month ago
Overall very good service and Ari and his manager are very nice and patient people highly recommend👍 everybody there was very nice and helpful👍 …
strawberry fields
strawberry fields -Google user
2 months ago
Solmayra was very attentive and helpful when purchasing our smart watches. The place was clean.
Justin Avila
Justin Avila -Google user
10 months ago
Per usual I had a GREAT experience today!!! I absolutely love T-Mobile I’ve been a valued customer for maybe 6 years now. Service is always A-1, deals are always good. Today I was helped by Kensy. She was super helpful, super attentive and super professional....Read More
Julie-ann Banagale
Julie-ann Banagale -Google user
9 months ago
Kensy helped me out with a new plan. And showed me how to setup my new phone. She provided pretty good service, if I could tip her I’d give a solid $5. Nice lil lady.
Juan “Mr.8bitJunkie” Hernandez
Juan “Mr.8bitJunkie” Hernandez -Google user
a year ago
Raul and Alex did a great job helping me and my wife upgrade. I even got 2 new watches! They both made sure I understood the process! Despite being busy they stayed attentive to us.
charlieshowcase
charlieshowcase -Google user
3 months ago
Every time I go there is fast service
Winnie Yagan
Winnie Yagan -Google user
4 months ago
Great service, got an my issues resolved.
Wesley Levy
Wesley Levy -Google user
2 years ago
Jesse Rico and his team are the absolute best! From the moment you walk through the doors, you begin to feel the difference of this location compared to other mobile Phone stores. they definitely go above and beyond to help you even if you …
MARIA BOLANOS
MARIA BOLANOS -Google user
10 months ago
The team at the store was very helpful great customer service they also answered all questions I had about my phone and service thank you Kensy and Alex
Miriam Gonzalez
Miriam Gonzalez -Google user
2 years ago
I visited this location on Thrusday for the first time and was not disappointed. Steven exceeded the customer service expectations. He went above and beyond to help with all my questions. Steven was able to help me get all my questions …
Aracely Garcia
Aracely Garcia -Google user
3 years ago
Went in to buy a new phone, I was helped by a young lady named Jen. I was impressed by the store itself, very updated and not too noisy. Jen was immediately available to help me with my purchase, she answered all my questions and...Read More
teban jose
teban jose -Google user
4 years ago
Broke my phone and needed a replacement right away. Hadn't been to this store since the merger of Sprint and T-mobile. Sandra the customer service associate took care of me with fast, courteous and knowledgeable service. She set up my …
Claudia A.
Claudia A. -Google user
3 years ago
Great customer service. Was changing over from Verizon to T-Mobile and it went so smoothly. 10/10. Some advice: Make sure to have your transfer pin and acct info before.

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly