What types of cell phones do you carry?

We carry a wide range of cell phones from top brands like Apple, Samsung, and Google.

Do you offer phone plans and accessories?

Yes, we offer a variety of phone plans and accessories, including cases, chargers, and headphones.

Where are you located?

We are located at 4866 Beechnut St.

Can you help me with phone repair or troubleshooting?

Yes, our knowledgeable staff can assist with phone repair and troubleshooting.

Do you offer trade-ins or upgrades for my current phone?

Yes, we offer trade-in programs and upgrade options for eligible phones.

Reviews (281) 464-2137 Call Website Photos About

T-Mobile in Houston

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4.2 (216)

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About

T-Mobile is a cell phone store in Houston, TX.

T-Mobile Review Summary

The summary was generated by AI, based on reviews.

This T-Mobile store at 4866 Beechnut St offers friendly and knowledgeable staff who provide excellent customer service. They have a wide range of phones and accessories, and the team is happy to help with any questions or concerns.

Review Rating Chart

Yelp: 4.5/5

Google Reviews: 4.4/5

Facebook Reviews: 4.7/5

Trustpilot: 4.2/5

Sitejabber: 4.1/5

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Reviews & Ratings

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4.2

(216 Reviews)

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Sweets Love -Google user

3 months ago

had an absolutely amazing experience with Neana at T-Mobile! From the moment I walked in, she was friendly, professional, and genuinely eager to help. She took the time to listen to my concerns, explained all my options clearly, and made sure I got the best...Read More

omar EL Chaar -Google user

5 months ago

Scarlett went above and beyond to help us switch from AT&T to T-Mobile. From the moment we walked in, she was incredibly friendly, knowledgeable, and patient, making the entire process smooth and stress-free. Not only did she answer all our questions and ensure everything was...Read More

shaar family -Google user

5 months ago

Scarlett’s service was absolutely outstanding! She went above and beyond to help me with my account issue, staying even after closing hours to ensure everything was resolved. She was incredibly knowledgeable, patient, and always had a warm smile. Her dedication and professionalism truly made a...Read More

Simon Yao -Google user

4 months ago

Samuel, the store manager helped us patiently even past store hours. He made sure none of our data would be lost during phone upgrade and answered all of our questions and made sure everything was taken care of perfectly.

Daniel Huvard -Google user

a year ago

Jeff!!! What an amazing person and employee! I took my mom to T-Mobile to get her setup with a phone line. Jeff was just wonderful. He was kind, patient, honest and just really understanding with my mom. He answered all of her questions and really...Read More

Alejandra Ramirez -Google user

a year ago

Had great service experience with Sophie she explained everything so well and broke down every price cost and effect it any was to happen. We went for a bill issue and left with 2 Apple Watches! Best experience I’ve had so so fare with any...Read More

Deborah Dodds -Google user

8 months ago

Jeff gave me outstanding service today. He was informative and kind. He answered all my questions clearly. He is the very best — and he also fixed my problem!

Ali Parmar -Google user

a year ago

I needed some help porting my number from At&T to T-Mobile. The salesperson at this T-Mobile store fixed my issue in less than five minutes. He was very helpful and knowledgeable. This is the best service I have received from any wireless phone store. This...Read More

R P -Google user

2 years ago

Top notch customer service experience with management 9 out of 10. Employee experience is about a 6 out of 10. Wait times can be a little challenging. They hire an outside rep to clean there facility and when we were reviewing plans she came by...Read More

ACupofMaruchan -Google user

9 months ago

Jeff E. is the most helpful person I have talked to in customer service. He is very welcoming, patient, and great and handling me along with other customers who would walk in.

Mark Whittington -Google user

a year ago

This morning I had to take my friend Donna to T-Mobil on Beechnut to get her phone replaced. Not only did she get a good deal on a new Motorola, but the young lady at the store used some tech wizardry to restore Donna's Uber...Read More

Eric Flores -Google user

2 years ago

Great customer service! I had an issue with my caller ID, and Eric Medrano helped me resolve the issue. He was quick, professional, and followed-up with answering any questions I had. If in-person or or store service may be going away, then experts like Eric...Read More

Travis Graves -Google user

2 years ago

What can I say! My experience today, walking into T-Mobile was wonderful! Let me start off with I was greeted I was welcomed, and the service was A-1. Let me start off, saying Q, did a wonderful job for me. He went above and beyond...Read More

Lana Sokol -Google user

2 years ago

Went to Meyerland T-Mobile shop. All employee are very nice. Q helped me to set up my new phone. Young Man who is real pro with good manners. He helped me to set up my new phone, explained how to manage it. I truly appreciate...Read More

Norma Mendez -Google user

2 years ago

Came to this T-mobile because another location treated me rude. Eric took his time with me and was able to give me such a great promotion. Even though it took about an hour, he was so patient and kind to me and my husband. Highly...Read More

Bobby Schaffer -Google user

a year ago

I got prompt and excellent support. I forgot my email password, yet the staff member (Jeff) was still able to copy my contacts and apps so I could use the phone and return the next day with my password to finish the install.

Nataly Ocampo -Google user

2 years ago

I arrived at this store with a terrible experience in another store just 8 minutes from there. The store manager attended me with a lot of patience, he helped me and I saw how his entire team helped all the people who entered, without a...Read More

Geraldine Moore -Google user

2 years ago

My experience at this location was amazing. As soon as I walked in the door a handsome gentleman named Eric greeted me. I was in awe! I went in wanting to inquire about an upgrade. He answered all my questions to the point where I...Read More

Dounya Baayini -Google user

7 months ago

Friendly and knowledgeable helpers! Walked me through the experience of a phone purchase and switch with ease!

Jackie Savage -Google user

3 years ago

I had my visit at Tmobile today with representative Jeff and absolutely loved his customer service. He was able to help me find a phone and through a promotion I received a galaxy watch too! He was very patient with answering all of my questions...Read More

Features

Service options

In-store shopping

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Amenities

Wi-Fi

Crowd

LGBTQ+ friendly

Transgender safespace

Planning

Quick visit

Payments

Credit cards

Debit cards

NFC mobile payments

Other

LGBTQ+ friendly

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