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Call Direction Website Reviews

About

T-Mobile is a cell phone store in Indianapolis, IN.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.9
(213 Reviews)
5
4
3
2
1
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Maria Garcia
Maria Garcia -Google user
a month ago
I stopped coming to this location from years ago since I found that the employees didn’t have much motivation to help customers out with basic things . One day I had no choice to get my phone fixed asap and this is the closest store...Read More
charima clark
charima clark -Google user
a month ago
Liz& Keith were the absolute Best dealig with my frustrations, they stayed calm and professional, .im a T-mobile member now. Very polite and consistent with their tone and knowledgeable.
Nun Russ
Nun Russ -Google user
3 months ago
Maaaaaan how did I just end up with better service and rates??? Oh and a new watch!!😁😁😁 Thank you so much Liz!! …
William Gillispie
William Gillispie -Google user
10 months ago
Amazing experience! Needed to upgrade phones and everyone was so nice and helpful. Jaden got us right in and set up, then Casey got us squared away. Definitely coming back here and would absolutely recommend!
J W
J W -Google user
a month ago
Mr Keith is very helpful and polite give him 10 star
Syed Irfan
Syed Irfan -Google user
8 months ago
Josiah assist me with Switch in rebate when it got stuck due to some issues with card services. He helped me exceptionally well. Thanks!
Salonie
Salonie -Google user
a month ago
Idania was wonderful, gréât service all around!
Robert Lim
Robert Lim -Google user
5 years ago
Inquired at the store regarding a free iPhone upgrade. Left when told ineligible. Kendra, CSR at T-Mobile called me and said I was eligible for the free upgrade after all. A pleasant surprise. She did not have to, but she took the time to and...Read More
blsdbyndmsr
blsdbyndmsr -Google user
4 years ago
I've been with T-mobile almost 20 years. In all of that time, I've not only received good service but I've experienced such wonderful people!!! Online, on the phone and in person. At this location, Jesus was a tremendous help and so pleasant
Mary O'Hara
Mary O'Hara -Google user
5 years ago
This store is doing a wonderful job of limiting patrons by meeting on the curb and having only 2 patrons in the store at a time. Adona was so friendly, helpful and efficient. I would come back to this store any time. Excellent service and...Read More
Robert Baggio
Robert Baggio -Google user
5 years ago
Bought 2 iPhone 11 in this store on 1st day of iPhone 11 release. Thomas provided excellent services and spent almost 2 hours to help me trading-in my 2 iPhone 7 plus, transfer the data and set up my new iPhone 11s. He...Read More
Kristi Brown
Kristi Brown -Google user
8 years ago
I have been with T-Mobile for several years and I when I have had to go into the store for something, I have generally used the downtown store. Recently I was shopping at Best Buy and noticed a T-Mobile store in the same shopping center,...Read More
Robin Street
Robin Street -Google user
5 years ago
Jesus Briceno HOOKED ME UP! My old phone was completely out of storage space, like 94percent used. I was like "Help!". He appeared to be checking everything out on my phone to make sure …
Edward Reynolds
Edward Reynolds -Google user
4 years ago
Ask for Mike at T-Mobile/Sprint. I’m a 15 year customer with Sprint in good standing, always a bank payment thru debit card. He defused a situation I was having. Great young man. A credit to T-Modile/Sprint. …
Sakpayan Charlie
Sakpayan Charlie -Google user
5 years ago
Their service were very awesome. I was serve by a professional female sales representative go by the name of Siobhar. She is highly skill and professional. Passionate about customer satisfaction. 👏 👏 bravo. …
Gerald Radford (equals11)
Gerald Radford (equals11) -Google user
7 years ago
Although I ultimately stayed with my carrier, I must say Keasia went above and beyond to earn my business. She was very warm, fun and friendly. I highly recommend stopping by this store and asking for Keasia!! The entire store and its staff were A-1...Read More
Dionna Footman
Dionna Footman -Google user
3 years ago
Ricky was able to help me get my watch working again after switching from Sprint to T-Mobile sim cards. Very efficient, knowledgeable and friendly. Thank you!!
Michael Broadstreet
Michael Broadstreet -Google user
2 years ago
Was a long time Spint Customer, Now T - Mobile. Been happy with transition. Great service- just need a Crawfordsville Indiana Location....
Tracy Sidibe
Tracy Sidibe -Google user
2 years ago
Very professional and helpful I went there on an insurance claim and new phone both were good had an stylus 5 now I got an Note 10 +
Abraham Lopez
Abraham Lopez -Google user
8 years ago
great customer service. the reps are willing to go the extra mile to help you out. Also, that Alan guy is a little funny... looking. but cool people here!

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly