Inquired at the store regarding a free iPhone upgrade. Left when told ineligible. Kendra, CSR at T-Mobile called me and said I was eligible for the free upgrade after all. A pleasant surprise. She did not have to, but she took the time to and...
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Inquired at the store regarding a free iPhone upgrade. Left when told ineligible. Kendra, CSR at T-Mobile called me and said I was eligible for the free upgrade after all. A pleasant surprise. She did not have to, but she took the time to and reached out to me. She was patient and took the time to go through all the details with me. Kendra was customer and service conscientious. It was an exceptional experience for me. This T-Mobile store at Lafayette Rd, Indianapolis IN delivered for a very satisfied customer today.