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Call Direction Website Reviews

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T-Mobile is a cell phone store in Louisville, KY.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

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3.4
(185 Reviews)
5
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1
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Ridwan Shah
Ridwan Shah -Google user
Edited 3 years ago
Beautiful store. Love the place
Robin Conquest
Robin Conquest -Google user
3 weeks ago
The service in here was top-notch. They got right to me and the people that worked here are very well educated And really good customer service. Can't remember the young man's name that helped me but he was a joy to work with and even...Read More
Robert Lowe
Robert Lowe -Google user
a month ago
I recently visited T-Mobile to upgrade my device, and I had a fantastic experience. The team was very helpful and attentive, making sure all my questions were answered. The manager, Zack, went above and beyond to ensure the process was seamless and smooth. I truly...Read More
Angie Orem
Angie Orem -Google user
a year ago
Any time I go into a T-Mobile store the staff is very helpful and so polite. I went to two different stores in the last month. I also talked to 4 different team members. Each one had great customer service. I signed up for...Read More
asia holt
asia holt -Google user
8 months ago
Jacob was outstanding the whole Experience with him was great he explained everything well he didn’t rush us . Jacob need a bonus I can tell he goes above and beyond to Make customers happy .
D Watts
D Watts -Google user
a year ago
Wanted to say thank you again to LeeAnn for her exceptional customer service. She went over and beyond to help today. I appreciate how kind and patient you were with my mother. You treated her the way you'd want your loved one...Read More
Johnnetta Davidson
Johnnetta Davidson -Google user
a year ago
I just want to thank Marlon he went beyond and above of helping me to remove something on my account. They have been on there for a minute and I got it removed and credit I just want to thank you we need more people...Read More
Lydia Davis
Lydia Davis -Google user
a year ago
Amron and Riley and James have been very knowledgeable about the product. They all were very professional 👏. Love me some Tmobile. …
Linda Jewell
Linda Jewell -Google user
a year ago
Had a great visit at Dixie Shively T-Mobile. Great staff and the wonderful person that helped me was Amron. Ask for him when you go in!
HomerzelleHopkins Hopkins
HomerzelleHopkins Hopkins -Google user
12 years ago
Jerry, the customer service is a awesome worker, not only did he treat me like a customer, he treated me like a friend and he did everything for me. He's the greatest and with him being a sprint employee at the Dixie store I...Read More
Christina Garrett
Christina Garrett -Google user
Edited 4 years ago
I had an issue with the way employees in this store handled a situation. But, Jay, the store manager, made sure that he went above and beyond to make the situation more than right. There will be times that things happen with...Read More
Kristopher Lee Janevski
Kristopher Lee Janevski -Google user
2 years ago
Very friendly people. Easy to find what you need. I go here all the time for my phone and accessories. Would recommend T-Mobile to everyone who need good phone service. Thank you T-Mobile for being on my side.
Jeff Edlin
Jeff Edlin -Google user
6 years ago
Good people - though technically above my skills, a bit difficult to follow the steps. I'd recommend making an appointment, as those come first. As a walk in, I had to wait awhile, but I knew that before hand. I did not make a purchase that day;...Read More
LittleLisa
LittleLisa -Google user
7 years ago
I had a great experience with Michelle , She explained everything I need to know about my new phone and helped me with the accessories that I need it to get for my new phone and all the details with my new contract....Read More
Allen Burgin
Allen Burgin -Google user
7 months ago
The young man at the counter was extremely patient and helpful.
Patrick Maguire
Patrick Maguire -Google user
5 years ago
One of my best experiences at a Sprint store. Great, friendly, and knowledgeable customer service reps. Prompt service.
Judith Riordan
Judith Riordan -Google user
4 years ago
Staff very courteous. Manager represents T-Mobile superbly. All have very good knowledge.p
RJM
RJM -Google user
3 years ago
Store was very clean and maintained. Seem to be fairly well stocked with a variety of phones and the employee was pretty nice.
Beverly Girton
Beverly Girton -Google user
a year ago
Rose was very helpful and made me feel like a family member. Great service
Wand Cardine
Wand Cardine -Google user
8 years ago
Made me feel like i belong in a mall and treated my whole family of 4 i love these guys and explain all of bills and hidden fees which made me feel better about everything
Queen Time
Queen Time -Google user
7 years ago
I just needed to make a few changes to my account. Easy breezy, in and out. Customer service was good.
Andy Petersen
Andy Petersen -Google user
4 years ago
I had a great experience with T-Mobile trying to switch my wife's phone over to mine but she had AT&T and they were a major problem they kept on putting her on hold transferring her to people who didn't know what they were talking about...Read More
Ned Way
Ned Way -Google user
8 years ago
Always have been very friendly and have given me the best deal possible. Definitely keep coming back.
Lucian Grey
Lucian Grey -Google user
2 years ago
The most help from a phone store that I have experienced. Cool people.
Louisa Azzam
Louisa Azzam -Google user
3 years ago
I got everything I wanted and they were so nice so nice definitely will recommend that Store
Walter Holder Jr
Walter Holder Jr -Google user
6 years ago
Caleb did a great job attempting to help me resolve an issue with my voicemail service.
Janet Edlin
Janet Edlin -Google user
2 years ago
Needed info on a stand alone internet modem. Very helpful & knowledgeable.
doris matchem
doris matchem -Google user
7 years ago
Edmund made my day and helped retrieve a valuable pic! Thank u soo much!
Marsha Burton
Marsha Burton -Google user
7 years ago
Was created when walked in. Our sales rep was knowledgeable and personable.
Robert Board
Robert Board -Google user
2 years ago
Fast and knowledgeable service. Kavon was the absolute best.

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards

Other

check icon LGBTQ+ friendly