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Call Direction Website Reviews

About

T-Mobile is a cell phone store in Fresno, CA.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.8
(136 Reviews)
5
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1
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Noah Arce
Noah Arce -Google user
a month ago
Helpful & kind associates thank you for your service.
Andrew Ausley
Andrew Ausley -Google user
8 years ago
The staff was great excellent store manager
Chris
Chris -Google user
3 years ago
Great customer service experience at this location.
Marco Rosales
Marco Rosales -Google user
3 months ago
Had a super great experience and Dana was definitely a great help! She helped us out within a few minutes to where it took another place more than an hour for the same thing. Thank you so much Dana.
Juanita Torres
Juanita Torres -Google user
3 months ago
Had a great experience team member that helped me was super helpful and friendly. Got exactly what I needed and wanted. Highly recommend the internet it is working fantastic!
Valarie Schwab (valschwabrealtor)
Valarie Schwab (valschwabrealtor) -Google user
2 years ago
I just really enjoy the people that work at this location. They're always so very helpful. Did you know on Tuesdays the T-Mobile gives free gifts away? If by chance you didn't know it, they make sure to let you know. They're so very friendly....Read More
Allyson Salazar
Allyson Salazar -Google user
2 years ago
Cole Gilliam definitely made my day. Walked in with a pretty damaged screen protector. Got it replaced in less than 5 minutes and was out the door with a smile on my face! Very friendly gentleman. He double checked to see if I needed any...Read More
Maureen Callaway
Maureen Callaway -Google user
5 years ago
I signed up for a T-Mobile “over55”special & got a brand new iPhone 11 plus a lot more for only $40 a month and my phone as a trade in! I am thrilled, but I was worried about what to do to set it...Read More
Grandmaster Mamba
Grandmaster Mamba -Google user
8 years ago
Was just here to buy my new phone and the staff were knowledgeable and willing to do research and find information on what they may have missed. I was greeted by the manager and he didn't push me towards any sales or anything he was...Read More
Lola Jackson
Lola Jackson -Google user
5 years ago
I have ALWAYS had a great experience with this T-Mobile store. The staff is amazing😃 & very friendly. They always go above & beyond for their customers. When I walk out of this store I don't feel like I have been tooken. Some of the...Read More
Dillon Lujano
Dillon Lujano -Google user
a year ago
Today I went in to go get my phone replaced I was helped by a very beautiful and intelligent woman named Daisy. Exhalent customer service. I would recommend any and all customers go to this location.....
Sarah Payne
Sarah Payne -Google user
9 years ago
The store manager, Dolten, is AWESOME! I had a few issues with my bill and my device exchanges, and customer care kept talking me in circles. So I went into the store and Dolten handled every problem I had and didn't stop helping me until...Read More
Pastor Freddie Lomelin
Pastor Freddie Lomelin -Google user
7 years ago
Waiting time is a bit long at times due to the customer flow, but the service is great. Well worth the wait time. Very friendly and helpful. Never been disappointed at this T-Mobile location. Can't say that for all but this location here is 👍😁....Read More
G Lopez
G Lopez -Google user
3 years ago
The store associates were very helpful, and they thoroughly explained the process for getting an upgrade. Unfortunately, they did not have the right color in stock but they helped me find a nearby store with my preferred color.
Richard Snyder
Richard Snyder -Google user
7 years ago
Had a great experience at this location. If you have T-Mobile and need anything go to this location and ask for Elizabeth. She is very knowledgeable, polite and pleasant to to deal with.
Toxic Bonanna
Toxic Bonanna -Google user
2 years ago
Andrea was soooo amazing she helped me add another phone onto my plan, she made it so easy and simple I appreciate thank you so much! :3
Theresa Bey
Theresa Bey -Google user
5 years ago
Quick. Helpful. Everyone had on mask and kept customers well over 6 ft apart. I advise to make an appointment if you need to go
Ida Rodriguez
Ida Rodriguez -Google user
7 years ago
This is T Mobile in Fresno, Ca located on Shaw avenue. The Representative knew his job excellently!! He should be a training instructor for other personnel. The Reps at Madera store don't know much about the phones when trouble shooting.
Anna Torres
Anna Torres -Google user
4 years ago
Thank you guys for your help. And keeping in mind store capacity to help keep others safe. And thanks to the lady that helped me out. I just needed more info about my phone situation. Great staff
Patrick “Daddoo” Lee
Patrick “Daddoo” Lee -Google user
3 years ago
Ive been here 2 times in a week 4 different issues very nice employees. I like this store

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly