We were fairly happy Sprint customers. T-Mobile took them over, and we kept getting emails that we needed to update our service with them. The emails stated we would get “free” iPhone 13’s for updating. We went to the T-Mobile store In Arcadia, California around...
Read MoreWe were fairly happy Sprint customers. T-Mobile took them over, and we kept getting emails that we needed to update our service with them. The emails stated we would get “free” iPhone 13’s for updating. We went to the T-Mobile store In Arcadia, California around late October 2021. The sales person said they didn’t have any iPhone 13’s, and he would give us iPhone 12’s. No big deal, we thought. So we go home, and immediately notice we had no cellular service. We had service outside our home, in different cities, just not at home. I called them on 11/13/21 about the bad reception. Somebody named “Jean Rose” tried to help me. She put a technician named “Leah” on the line, but she couldn’t help either. Leah said she was putting in a “ticket” to an engineer to fix this issue, and they’d be calling at a specific date and time. Jean said she’d also be calling me back the day after to see how things turned out. No engineer called me, and Jean didn’t call me back either. At this point we decided to find a new provider because our work required good cellular reception. We moved to Mint. Mint canceled T-Mobile for us. About a week later T-Mobile sent us a bill for about $1500. On 2/21/22 I called the number provided by T-Mobile for their billing(?) department. I talked to “Courtney”. I told her exactly what was going on, and she said “let’s see what we can do about getting your phones back” then hung up on me. I have no idea what phones she thought I wanted back. On 3/9/22 I called the number again. I talked to someone named “Jay”, although he sounded like he wasn’t sure what his own name was. I told him we would be willing to send the phones back, and call it even. He agreed to this, and sent me the postage and instructions. I sent the phones to them. They were received on 3/24 by T-Mobile. On 4/11/22 we received a final notice bill for the same amount, about $1500. On 4/13/22 I called their billing number again. I didn’t get the lady’s name, but she was so incredibly rude that I said I had to call back to talk to someone else. She had kids in the background screaming, she was already typing furiously as soon as she answered, and she said “mmhmm” about 30 times in less than 5 minutes. She was either trained to be rude, or she was just completely incompetent, very much like the Courtney person I talked to previously.
At this point, I’m considering taking them to court. They have their phones back, in mint condition, and their billing department workers are incompetent. I gave them the chance to fix this, but they didn’t even bother to call me back. They broke our contract by not providing working cellular service. I am not paying for a service I’m not actually getting. BEWARE of T-Mobile. They are not anything like Sprint. And their prices are out of this world expensive.
In-store shopping 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart