Reviews (859) 286-2181 Call Direction Website Photos About
Call Direction Website Reviews

About

T-Mobile is a cell phone store in Lexington, KY.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

Leave a Review
4
(70 Reviews)
5
4
3
2
1
[bip_review_summary]

Leave a Review

rating iconrating iconrating iconrating iconrating icon rating iconrating iconrating iconrating iconrating icon Select a rating
Overall
Drop files here

OR

Allowed file types: .jpg, .jpe, .jpeg, .gif, .png, .bmp, .ico
(You can upload 10 files)
Please drag & drop the files to rearrange the order
Paulie Felice
Paulie Felice -Google user
a year ago
Switching mobile providers can be a daunting task, but my experience at T-Mobile in Fayette Mall, Lexington, made the process seamless and incredibly satisfying. After being with the nation's #1 provider for years, I found myself frustrated with their rising costs and subpar customer service. It...Read More
Peter Felice
Peter Felice -Google user
a year ago
I went here several years ago and it was such a bad experience. I’ve been really disappointed with Verizon lately so I figured I’d go back and give it another try. I didn’t recognize anyone in the store, so clearly they’ve got an entirely new...Read More
Yvette Bruner
Yvette Bruner -Google user
a year ago
My husband and I got a text message to switch our service to T-Mobile and we could get phones with zero down and since we both needed new phones we thought we would go ahead and switch to T-Mobile and get a couple of phones....Read More
Jennifer McCauley
Jennifer McCauley -Google user
a year ago
Haven't been to this location in years. Was told by a friend about their recent experience. I left T-Mobile years ago for Verizon and am now a T-Mobile business customer again. Incredible experience, great customer service looks like new staff and management. Free iPhones and...Read More
Steven Fraley
Steven Fraley -Google user
11 months ago
Me and my family recently switched from Verizon and Keghan was there to answer all our questions! Above and beyond experience with this young man and I’ll definitely be coming back to this location in the near future! Highly Recommend 11/10
Rebecca Woosley
Rebecca Woosley -Google user
a year ago
My husband and I recently switched from ATT to T Mobile - We each received an Apple 15 pro FREE!! The 55toGo (data) Plan is actually 13 dollars a month cheaper than our previous plan. We also gained a generous...Read More
Christopher Gerhardstein
Christopher Gerhardstein -Google user
a year ago
My phone was busted and I usually dread going to phone stores. This experience was different. The staff was polite, efficient, and clearly explained my options. Maybe new staff or new leadership? Whatever happened I am happy with my experience.
Donovan “Donnie” Jefferson
Donovan “Donnie” Jefferson -Google user
2 years ago
I am sorry about the previous post. I meant to post about the outstanding work that the team did at your store to migrate my account from a competitor service. We had difficulty migrating a number to the digits application. However after investigating and handing...Read More
dahal sucil
dahal sucil -Google user
2 years ago
If it was possible, i would give this place (-5) stars. I have been sprint customer for 5+ years. Recently i visited this store. This guy who works there recommend me to switch to t mobile even though sprint is also t-mobile.. i always had...Read More
Veronique T
Veronique T -Google user
3 years ago
Terrible experience. Still sprint customer yet can have the same rights as T-Mobile. Service at the store is always long and painful. No chairs for you to sit even though you always spend hours in the store. New rule that your security code is no...Read More

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly