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Call Direction Website Reviews

About

T-Mobile is a cell phone store in Cleveland, OH.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.1
(219 Reviews)
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1
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Taisha Encarnacion
Taisha Encarnacion -Google user
5 years ago
Staff was very helpful and friendly. T-Mobile and sprint in one store. Highly recommended store!
Nazarii Kobrynskyi
Nazarii Kobrynskyi -Google user
2 years ago
Appreciate for helping with all problems I had with my phone and line, so I'm pretty recommended the guy name Tyler. Just if you wisit the place ask them.
Dr Maureen M. Mitchell
Dr Maureen M. Mitchell -Google user
Edited 3 weeks ago
Jerry Sanchez, the Mobile Expert at Store 2SOA, Steelyard Commons, in Cleveland, Ohio, is absolutely the best tech support I've encountered in years. He has an excellent way of explaining how the newer phone works, gets your phone and paired devices working flawlessly, and is...Read More
Serena Garay
Serena Garay -Google user
a week ago
Will & Jerry helped me today!’ Both were amazing setting up my new iPhone!! Great customer service and patients !! Highly recommend going to them for anything you need!
Aleece Roach
Aleece Roach -Google user
3 months ago
I lost my phone about a week ago, and I'd been putting off getting a new one because I thought it would be a big hassle. I couldn't have been more wrong, because Aaron at the Steelyard T-Mobile was incredibly friendly and helpful, and...Read More
scrawford 51
scrawford 51 -Google user
2 months ago
Brian Ross is a beast, I was having issues with my phone screen and he was able to help me set up a new phone under warranty. He is very knowledgeable and worked quickly to solve the issue. He was also able to get my...Read More
King James
King James -Google user
3 months ago
I work with Josie. She was Extremely helpful and made the experience quick and easy
Kyle Moravcik
Kyle Moravcik -Google user
5 months ago
Jonathan and Jerry are some of the best in the biz and know their stuff. Go see then and let them make it happen for you
Tabitha Taborn
Tabitha Taborn -Google user
a year ago
Don't pass up visiting this corporate T-Mobile store because of it's location. (If you know how everyone judges Steelyard, you know what I am talking about). We first came in to get info about transferring our service from another provider. Willie sat with us and...Read More
Nicole Sigurdson
Nicole Sigurdson -Google user
6 months ago
Staff (especially Jer) were super kind and helpful in setting up my new phone
Onelovingwifenmom
Onelovingwifenmom -Google user
a year ago
Brianna was amazing she got me in and out as fast as she could while clearing up something that was mishandled by a non Corporate store. Will def shop at this store in the future for my phone needs. Lesson learned I will never go...Read More
stephanie Jackson
stephanie Jackson -Google user
5 months ago
Workers were very nice and knowledgeable.
Michelle Runyeon-Loyer
Michelle Runyeon-Loyer -Google user
a year ago
I never had a more positive experience with the phone company in a company internet company in my life young representative Tony that I spoke with was so Temple above and beyond I was grateful because I told you something before I ain't got …
JEWL J
JEWL J -Google user
4 years ago
Brittney was so awesome. Great personality, amazing customer service. She was able to upgrade us with 3 phones and a watch. She answered all of our questions, I felt very at ease with her. Tmobile your very lucky to have such an attentive …
Joe Mascellino
Joe Mascellino -Google user
a year ago
They are a lil slow but take the time to gix any issues u might need resolved
William Bogedain
William Bogedain -Google user
3 years ago
I didn't have to wait. They knew how to help me I would never change my mobile service to anyone else these guys are so helpful.
Bobby Morris
Bobby Morris -Google user
7 months ago
They were courteous welcome to me It was simplistic and and out
Scott Zackery
Scott Zackery -Google user
2 years ago
Sales folks fast and helpful, even had a good deal with phone. Family plan would be worth it , with extra lines at $20 a month.
Louise Rutherford
Louise Rutherford -Google user
2 years ago
Very friendly and helpful. Great service. I got exactly what I needed
Christine Eddy
Christine Eddy -Google user
7 years ago
Arthur was very helpful and explained everything thoroughly about my bill .and answered all of my questions.he even took the time to help me reset my password

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly