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T-Mobile is a cell phone store in Grandville, MI.

T-Mobile Review Summary

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4
(193 Reviews)
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Antwayn Spencer
Antwayn Spencer -Google user
a year ago
“Recently visited the T-Mobile store and I was thoroughly impressed! The staff there are exceptional - knowledgeable, friendly, and genuinely eager to help. They took the time to understand my needs and offered personalized recommendations without any pressure. The store itself was clean, well-organized, and...Read More
Jay Kilgo
Jay Kilgo -Google user
a year ago
The Store Manager Maurice Nolden was amazing! I came in looking for a new service Carrier, and he gave me some of the best customer service I’ve ever had before! If you need cell phone service I definitely would recommend making a trip to …
Maya
Maya -Google user
a week ago
I never got a survey and I told Mo I would give him good feedback. Hopefully this reaches future customers and current ones. Mo was very helpful, and kind. I got to also witness him helping his team with grace and patience when it came...Read More
Dani
Dani -Google user
3 months ago
Maurice/Mo at this store is amazing. The best customer service person I have ever had the pleasure of working with. He is always helpful, even to non-customers. If every customer facing person was half as good as him there would not be any complaints. He...Read More
Harold Lanning
Harold Lanning -Google user
2 months ago
I switched over from Comcast today, and Blake was most helpful and efficient! He took the time to explore all possible options with me and T-Mobile should be proud to have such a knowledgeable employee on their staff. !
Brandon Popp
Brandon Popp -Google user
3 months ago
My experience at T-Mobile was very satisfactory. I came in with an emergency, and their team members were there to assist me right away. JT was very accommodating and had a very warm presence, and was able to get me set up with a team...Read More
scott m norton
scott m norton -Google user
2 months ago
If you guys want to review I got one for you I want to hear update my iPad didn't want to spend a lot of money got the manager Maurice explain it to me. Less than 15 minutes walked out what I wanted to get...Read More
William Townes
William Townes -Google user
a week ago
Went to Grandville store needed help with my phone. Mike had me taken care of in 15 minutes. Was happy with the results. Thanks Mike.
Anonymous
Anonymous -Google user
a year ago
Derek was amazing!!! Very knowledgeable, super friendly and very easy to warm to!!! My mom just upgraded her phone and isn’t very tech savvy. That didn’t seem to be a problem for Derek. He explained everything and showed her the differences between her new and...Read More
Kara Whitcomb
Kara Whitcomb -Google user
a year ago
I just wanna give a huge shout out to the store manager Maurice Nolden JR. . He helped me tremendously with the problems another store caused me . He made me feel at ease and comfortable . He was extremely respectful, courteous , and great...Read More
curt larabel
curt larabel -Google user
11 months ago
Maurice is the man! If you have ANY needs or wants with them I suggest you go to him. He is so professional, courteus, informative, and all around someone you rarely see anywhere. He was able to help me perfectly with my new phone and...Read More
Lacy Spliedt
Lacy Spliedt -Google user
a year ago
I recently switched from T-Mobile to AT&T for my cell phone service and after a couple of weeks, I realized I was very unhappy with my service with AT&T. I decided to switch back to T-Mobile because they had much better service. Ray at the...Read More
Crystal K
Crystal K -Google user
a year ago
My husband and I came to this store to add him to my plan, Blake assisted us. We he process was super quick! He was super cool, very helpful knowledgeable and courteous! It’s hard to come by good customer service these days so when I...Read More
Dee Sundstrom
Dee Sundstrom -Google user
9 months ago
We met Mario in the Rivertown Mall in 2011 to put us on 5 lines. He has been awesome every time since! The new trains and employee helping him through a new task was awesome!!!! Thank you and sorry we moved.
Anne Click
Anne Click -Google user
9 months ago
We came in because I was not receiving text messages from one of my contacts. Ky tried a number of things including texting to her phone. In the end, it was determined that the issue was on the end of my contact and...Read More
Anita MacDonald
Anita MacDonald -Google user
a year ago
Tevin was very helpful in establishing another line on my account for my 89 year old father and keeping the price per month at the same reasonable rate we have been paying. My family has been T-Mobile customers for 18 years, starting as …
Carcass795
Carcass795 -Google user
a year ago
The employees at this store are very helpful and friendly. They do everything they can to assist with the T-mobile experience. Unfortunately, some (corporate) things seem outside of their powers. (After several months, we still do not have access to the complimentary...Read More
Solange Goethal
Solange Goethal -Google user
a year ago
Set up was I thought great. 3 phones carried over from the X place. Also, home internet. Long story and crazy 800 bill 4 mo later… SS number was incorrect so I couldn’t even find out what was going on with my acct. outrageous billing...Read More
Eric Hammersmith
Eric Hammersmith -Google user
a year ago
If you’re looking to upgrade your phones or any accessories u need to check this place out! Any concerns that may come up will be immediately addressed and the team there is top notch to help with anything. A huge thanks to the manager …
Jonathan Clary
Jonathan Clary -Google user
2 years ago
I have been in a few times and am always happy with my outcome. Worked with Blake and Kevin over the weekend and both times walked away happy. Over these trips I overheard other representatives helping customers as well. All of them seem to …

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly