Reviews (972) 317-1508 Call Direction Website Photos About
Call Direction Website Reviews

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T-Mobile is a cell phone store in Lewisville, TX.

T-Mobile Review Summary

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4
(124 Reviews)
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Norvin U.
Norvin U. -Google user
5 months ago
Matt, Ernie, and the whole team are absolutely amazing! Exceptional customer service! -CPR Flower Mound
Mike fleischer
Mike fleischer -Google user
a year ago
Love our local T-Mobile peeps.. We switched to T-Mobile 11 years ago and have never considered another carrier. Today was just another example of why - Wife's phone was having issues so stopped in to see about a phone upgrade - All I...Read More
Mike Fleis
Mike Fleis -Google user
6 months ago
Needed alot of education this visit- and my local store came thru with Geoffrey had all the answers I needed. 1st interested in watch connection requirements and costs. Along with the promos. Son’s phone needed an upgrade - again was extremely patient...Read More
Michael Norris
Michael Norris -Google user
2 months ago
We had a great experience with here. “CB” was extremely professional and helpful. We switched from “another” carrier to T-Mobile. We are saving money and getting more for our money! We would recommend this T-Mobile. We also observed other reps assisting other customers and they...Read More
Christy Collier
Christy Collier -Google user
4 months ago
CB was very helpful in assisting with upgrading my 8 year old phone to the new iPhone. He was friendly and actively engaged in conversation with my chatty 10 year old which made the experience all the more pleasant. I highly recommend this location. The...Read More
Gerardo Vasquez
Gerardo Vasquez -Google user
6 months ago
Had a great experience with Aydin. He was helpful and knowledgeable about phone specs and all the different plans. Answered all my questions on the differences on phones and was updating me on every step with upgrading my plan(without checking online/others). I’ve been known to...Read More
maria g gallegos
maria g gallegos -Google user
4 months ago
Tristan and Ayden were very helpful with getting my bill straightened out. I didn’t receive the phone and got charged for it. Tristan and Ayden worked on the phone with care to get it straightened.
Manny Rodriguez
Manny Rodriguez -Google user
7 months ago
I had the good luck of having Geoffrey assist me in getting a new phone. He was a real pro who worked with ensuring I had the best plan for my needs. He was extremely thoughtful and meticulous. The best experience at...Read More
Suzanna Baker
Suzanna Baker -Google user
Edited 3 months ago
Went in to do upgrades and Aadi, Aidyn,Matt, Mikayla, all great service! Treated us like we were friends for ever. Saved us some money on our bill! Very impressed with the customer experience! Thank you for taking great care of us and our pocket book!
Jamie Cicco
Jamie Cicco -Google user
11 months ago
I think T-Mobile is awesome. They make customers feel important and take the time to listen to individual needs. Tristan at this store is excellent! He was patient and knowledgeable and was able to give me all squared away with a new phone pretty quickly!
Liz Channels
Liz Channels -Google user
a year ago
I had a great customer service experience at this T-Mobile Store Eli is the BEST, I am very grateful for Eli's kindness and exceptional service! He went above and beyond to make sure upgrading my phone and plan was very easy, …
Brittany Knight
Brittany Knight -Google user
a year ago
Andy is the most amazing young man i have met. I didn’t know what to expect when I entered the store, but this young man was able to purify my thoughts with a simple “hello how are you doing today ma’am” he took his time...Read More
Sandra Willet
Sandra Willet -Google user
a year ago
Just had a Great experience with CB at T Mobile in Flower Mound , Texas. He provided excellent customer service and helped solve all of my phone issues so quickly. I’m so thankful for great employees like CB that actually help you. I...Read More
Irina Osipov
Irina Osipov -Google user
2 months ago
Thank you so much for your support CB . You are very knowledgeable kind and helpful.Great store
Evelyn Tarin-Moreno
Evelyn Tarin-Moreno -Google user
a year ago
I’d like to commend Andy Jamison. His dedication to this company has gone way beyond my expectations. He works at the Highland Village location in Flower Mound tx. …
Ivan Bekriev
Ivan Bekriev -Google user
2 years ago
We recently moved to the USA and visited the store to switch to post paid accounts and get a new phone. Edwin was absolutely amazing and made the whole process a breeze. He worked with us for almost an hour and a half, providing us...Read More
Marvin Douma
Marvin Douma -Google user
2 years ago
I had some great service from "Easy". I was trying to buy a T-Mobile hotspot. Their website didn't work (it wouldn't let me select a plan). I called T-Mobile customer service, and they said there wasn't a 100GB plan, for $50/month (even...Read More
Sharon Wilkin
Sharon Wilkin -Google user
8 months ago
Tristan ward was so very professional and extremely service oriented. He also had a nice smile which ..his help was excellent!!
Carolyn Arnold
Carolyn Arnold -Google user
a year ago
Had to wait a while for help, but there were several people working, and they were friendly and helpful. They got to me as soon as they could. It was not their fault it was busy. They got my lines opened and working within minutes....Read More
Janis Leathers
Janis Leathers -Google user
3 years ago
Excellent customer service! Especially Dakota! He really is the reason I will keep returning to this location although all employees were exceptionally polite and professional. Keep up the great work Dakota! Thank you so much for everything and I LOVE MY PHONE!

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly