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T-Mobile in Santa Clara

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3.1 (92)

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T-Mobile is a cell phone store in Santa Clara, CA.

T-Mobile Review Summary

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3.1

(92 Reviews)

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Laura Tatiana Moreno -Google user

5 years ago

One of the best T-Mobile store I have ever been. Excellent customer. Went inside the store to claim my T-Mobile Tuesday gift and the help we received was wonderful. Leo the manager was very friendly and professional.

Kirill -Google user

3 months ago

I had a fantastic experience at T-Mobile thanks to Paola. After my iPhone was repaired and completely wiped, she went above and beyond to help me get everything set up again. Paola was incredibly helpful, patient, and professional throughout the whole process. She took the...Read More

Sheila Behan -Google user

a month ago

I met with Alex, Thursday afternoon, 09/11/2025. Alex was very patient while locating my account number and assisting with setting up my new iPhone. Thank you, Alex, for providing great Customer Service.

Khardiaz Yee -Google user

2 weeks ago

The blondy long hair lady staff was doing great job( forgot name) warm greeting and welcoming incoming customer and proctive asking cust needs, Eventhought not solved my tmobile problem caused by others issue, i feel welcoming and impressed positive experience with Tmobile 🙏🏻👍

Rauan BT -Google user

2 months ago

Paola did a great job! She patiently explained all options and showed android phones. Unfortunately Iphone is not getting better from year to year

Kiely Chang -Google user

8 months ago

We were greeted with outstanding customer service from beginning to end. Our mobile expert, Fits, helped my group and explained everything in a clear, thorough manner to non-tech experts like ourselves. We were walked through every step of the process while Fits answered every question...Read More

Gabriel Alfaro -Google user

9 months ago

I had an excellent experience switching to T-Mobile and getting the new IPhone 16 all thanks to Fitsum. Very patient, understanding, and overall terrific customer service from Fitsum. So far no issues with having switched to T-Mobile and the new phone is fantastic. Everything went...Read More

Daniel Cortes -Google user

2 months ago

I have been coming to this store over 10 years. Found out every Tuesday you go on the app for a free item.

Mariya Pankiv -Google user

a month ago

I came in to get new phone and Marcela was super helpful and friendly!

Bay Area Food Travel Fun -Google user

8 months ago

A couple of months ago, I was here and helped by Fitsoom. He is awesome! He knows exactly what he is doing, and is very friendly and patient too. I had a great experience and really appreciate his help!

sam thomas -Google user

2 years ago

I don’t have google acct so I use my husband acct to leave this review. Today I went in the store to get help for my mom’s phone. It suddenly stopped working for no reason. After spent 4 hours running back and forth between Apple...Read More

Michelle Paver -Google user

2 years ago

Liz was awesome to work with! Really friendly and easy to chat with. Liz helped us sort out a quick sim swap then was super patient in answering any questions we had even though we weren't buying anything today.

Ben Reaves -Google user

6 years ago

This T-Mobile shop is significantly more helpful and knowledgeable than others. Special thanks to Letty (I think that was her name) for being patient and helpful while I transferred to a new phone. And she explained the overseas roaming …

Reno coh -Google user

4 years ago

I got an excellent customer service. Miguel Arellano is the mobile expert in the store. He was very helpful by activating my new iPhone 12 and taking care of my second phone line SIM card. Very patient and friendly. The staff in the store …

Kevin Yang -Google user

6 years ago

Mom bought a new iPhone XR, what should've been a quick 5 minute SIM transfer ended up taking well over an hour due to some weird bug in T-mobile's system, apparently. Staff was very patient and worked hard to make sure the phone worked …

Dolly Savaii -Google user

11 months ago

The manager saved my life he was amazing ernesto and Tiffany was so sweet thank u for saving my storge

K.L. -Google user

4 years ago

We had issues with our Sim Card and Miguel helped us and was extremely friendly. Give this employee a raise. We have never experienced such a helpful service!

Amirali Reyazmontazer -Google user

2 years ago

Every time I went to this store they provided me the best service. Clean store, the only problem is the store is very small and when it gets busy they can't provide good service. Overall excellent.

Julia Lindley-Regan -Google user

9 years ago

The staff here is just fantastic. They always attend to my phone related needs. I won't go to any other T-Mobile location.

Marcos Ponce -Google user

a year ago

Just to let you know T-Mobile opens at 11:00 a.m. at the mall in the mall opens at 10 a.m.

Features

Service options

In-store shopping

Delivery

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Amenities

Wi-Fi

Crowd

LGBTQ+ friendly

Transgender safespace

Payments

Credit cards

Debit cards

NFC mobile payments

Other

LGBTQ+ friendly

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T-Mobile in Santa Clara

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T-Mobile Review Summary