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Call Direction Website Reviews

About

T-Mobile is a cell phone store in Pearland, TX.

T-Mobile Review Summary

The summary was generated by AI, based on reviews.

This T-Mobile store at 2813 Business Center Dr Suite 103 offers a wide range of phones and plans, with a knowledgeable staff that provides excellent customer service, answering all questions and helping with plan selection.

Review Rating Chart

Yelp: 4.5/5

Google Reviews: 4.4/5

Facebook Reviews: 4.7/5

Trustpilot: 4.2/5

Sitejabber: 4.1/5

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Reviews & Ratings

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nwad
nwad -Google user
a year ago
My gateway started acting up and the nice tech-support lady named Jene in Colorado, found a location that had one in stock in Pearland and so I drove here and Claudia works at the store and Jene were very very nice and helpful courteous. I...Read More
Mary Smith
Mary Smith -Google user
6 months ago
Zay was such a great help assisting me w/ my upgrade, answering questions and also placing my tablet screen protector! Very appreciative of his help and hand!!! He's informative and I can tell he knows exactly what he's doing. Very exceptional service!
Dante 7133
Dante 7133 -Google user
a week ago
Kaleem was a great help! he made the experience feel smooth and comfortable.
Janine Cooper
Janine Cooper -Google user
6 months ago
Claudia was wonderful with helping me get my phone set up! It took a little while so we had a great conversation! She was so helpful and informative. Such a great employee!
Lei AF
Lei AF -Google user
3 months ago
Excellent team, Claudia helped me with all the details giving me a solution to my problem, she was very gentle and attentive. I recommend them, excellent service.
HISPANOCARE MEDICAL CLINIC
HISPANOCARE MEDICAL CLINIC -Google user
3 months ago
Excellent service from Claudia, Nelson and Veronica, they managed to solve our problems with the business line and showed dedication and empathy towards the client.
Anthony
Anthony -Google user
2 months ago
Jamil was great! I would highly recommend him when you come in for any services!
Stanley Lagway
Stanley Lagway -Google user
9 months ago
Just walked out of this location and I want everyone to know that the attention & Customer Service I received from Alejandro R. & Austin Flores was truly SUPERB. From the moment I walked in the door they were on it to make sure whatever...Read More
Suany Montes
Suany Montes -Google user
8 months ago
I had an exceptional experience at the T-Mobile Pearland store, thanks to Claudia! She went above and beyond in helping me transfer my lines from AT&T, making the entire process smooth and stress-free. Claudia was incredibly patient, knowledgeable, and understanding throughout the entire process. It’s...Read More
Brandon Garrison
Brandon Garrison -Google user
8 months ago
Shoutout to the young lady who had he hair slicked down! She was an awesome representation of what TMobile is. My fiancée and I came in the store to upgrade her phone, and she did an awesome job at being friendly, helpful, and understanding. Awesome...Read More
Amanda Garcia
Amanda Garcia -Google user
9 months ago
I wanted to take a moment to express my gratitude to Alejandro for assisting my mom, brother, and me with purchasing our new phones. His professionalism and friendly demeanor made the entire process seamless and enjoyable. We truly appreciate his help and the exceptional service...Read More
Latonya Scales
Latonya Scales -Google user
a year ago
First off you will be waiting on busy days! Other then that...it was well off worth the wait. Me and my husband had an amazing host by the name of Michael. His customer service was GREAT! He not only provided us with great customer service, but had an another customer and...Read More
Richard Pettys
Richard Pettys -Google user
a year ago
I listened to a bad representative of another provider who convinced me to give up my T-Mobile account. The promise was that the cost would be the same. It was not, by a long shot! On a busy day, Diane I. calmly...Read More
srinivasan iyengar
srinivasan iyengar -Google user
6 months ago
The best mobile company around in the market, which offers true 5G experience. What I liked, was the transparency prices with no hidden charges and options.
Carla Harrison-Ducros
Carla Harrison-Ducros -Google user
10 months ago
Alejandro helped my mom and I purchase a new phone. He made the process extremely smooth! He was very professional and super pleasant! Thanks so much Alejandro!
Theron
Theron -Google user
a year ago
I like this store or I appreciate the second shift who assisted me the other night near closing. I didn’t feel rushed. The three staff members all female who offered to help were knowledgeable and customer friendly. Overall a great buyer experience, customer service and...Read More
Brittany Furguson
Brittany Furguson -Google user
a year ago
I was inquiring about switching to T-Mobile and visited this location and had a great experience! Michael helped me and he was phenomenal! My situation took a long time and he was so patient and kind and made sure to give me all information needed...Read More
Cristy Mendoza
Cristy Mendoza -Google user
a year ago
Kayleen, I believe was her name not sure. Was very patient and help me with connecting my Apple Watch to receive calls when my phone wasn’t available. I had been very frustrated from not being able to do it myself with customer care help over...Read More
Viral “V” Bhakta
Viral “V” Bhakta -Google user
2 years ago
Excellent service and to-the-point information. I went into T-mobile inquiring about the mobile transfer offers. The wait time was less than 5-minutes. My representative, Jordan, answered all my questions and provided a detailed breakdown of all the plans, pricing, taxes, deals, offers, and when we...Read More
Alexis Hatcher
Alexis Hatcher -Google user
a year ago
Cruz was so helpful & nice. He helped me pay off an old phone and get a new one. We were in and out in less than 30 minutes. Great customer service!

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly