Reviews (919) 323-3633 Call Direction Website Photos About
Call Direction Website Reviews

About

T-Mobile is a cell phone store in Durham, NC.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

Leave a Review
4.1
(90 Reviews)
5
4
3
2
1
[bip_review_summary]

Leave a Review

rating iconrating iconrating iconrating iconrating icon rating iconrating iconrating iconrating iconrating icon Select a rating
Overall
Drop files here

OR

Allowed file types: .jpg, .jpe, .jpeg, .gif, .png, .bmp, .ico
(You can upload 10 files)
Please drag & drop the files to rearrange the order
L. Mayne
L. Mayne -Google user
a year ago
Upon entering the store, I was greeted nicely; which gave them 1 star. Came to this store an hour before close and I was not able to get the assistance of upgrading my phone. The lady who was helping me informed me she was having...Read More
Siddiq Jones
Siddiq Jones -Google user
2 months ago
One of the best experiences I’ve had purchasing a device at any store! From the moment I walked in, Ryan and Michelle greeted us with a warm welcome. They made the process so smooth and easy all while upholding great customer service and even better...Read More
yurtbert
yurtbert -Google user
a month ago
Terrible customer service. The woman who "helped" me was very rude. I don't think that she ever made eye contact with me, and she was simultaneously talking to someone else on her earbud. I'm sure that working at T-Mobile is not the most fulfilling job,...Read More
Stephanie Hawver
Stephanie Hawver -Google user
3 months ago
We went on Black Friday and the employees were handling things professionally. It would have been great to have had a 5th person there to greet customers but we were helped in proper order. We had a plan and were upsold but honestly, we did...Read More
Aisha Allen
Aisha Allen -Google user
a month ago
Great in and out experience to purchase new cases and screen protector. Zionna!!! You are the start of this whole thing. Not only did she go out of her way to double check if she had stock in the back- but also looked thru my...Read More
Paige Radcliff
Paige Radcliff -Google user
a month ago
Ziona and Ryan went above and beyond to fix my phone plan. Through terrible miscommunication from a different store they were able to fix all of there mistakes taking our bill down $50. I can’t thank them enough for their time and expertise.
Mason D
Mason D -Google user
a month ago
They charge ur bank account extra for 3 days late but I had autopay Instore prices are different from online .Charge u 21.00 to make your own payment date service lag every weekend
AMC APPLIANCE REPAIR & REFRIGERATION LLC
AMC APPLIANCE REPAIR & REFRIGERATION LLC -Google user
4 months ago
Ziona Case - was knowledgeable and walked me through everything I had questions and concerns on. She even repeated herself Multiple times so that I could understand. Incredibly pleased with her service!
Mark T
Mark T -Google user
a month ago
Ryan and Miguel were kind, quick, and informative. Best experience I've had at a cell phone store.
Adaysha Johnson
Adaysha Johnson -Google user
3 weeks ago
Michelle was great ! She got me the pink iPhone I wanted! Love Her 🩷 …

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly