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Call Direction Website Reviews

About

T-Mobile is a cell phone store in Gilbert, AZ.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

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3.6
(115 Reviews)
5
4
3
2
1
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Cynthia
Cynthia -Google user
4 years ago
First time at this location, friendly atmosphere it was cool we had Beshoy and Jason take care of our transactions. It was pleasant and the customer service was awesome from these 2 gentlemen. Came in for a watch which they didn’t have in stock and...Read More
yichen zeng
yichen zeng -Google user
3 months ago
I had a great experience at this T-Mobile store. Jacob was incredibly helpful, patient, and knowledgeable. They explained everything clearly and helped me get the best deal. Highly recommended!
Conor S
Conor S -Google user
a month ago
Jessica was amazing!!!! She helped us with the issue and figured out!!! She is amazing!!! Thank you Jessica!!
Doug Poulton
Doug Poulton -Google user
10 months ago
Very helpful staff that assisted me with a technical problem accessing my 5G Gateway network. Once I verified my identity they allowed me to reset my PIN and password in less than 5 minutes. The young lady that assisted me was a very polite and...Read More
Carol Reichel
Carol Reichel -Google user
11 months ago
Today I went to the 2425 S Gilbert Rd Ste 102, Gilbert, AZ 85295 store and was greeted by Weston and Faith. Weston was able to quickly understand my question and provided me with thorough written instructions needed to call customer service. Weston...Read More
Hannah Nash
Hannah Nash -Google user
11 months ago
Caleb was incredibly knowledgeable and helpful. I went in for damage and to ask some questions about my policy/phone (first time having an iphone). He was patient and friendly. Great experience
Eric Rubin
Eric Rubin -Google user
a year ago
The service at this location was beyond expectation. I worked with Kevin, who took the time to look at my account and device (lost it in a lake yesterday) to see how he could help. Instead of trying to sell me a new phone, or a...Read More
vivian bonini
vivian bonini -Google user
a year ago
There are two outstanding employees at your T-Mobile store in Gilbert AZ on South Gilbert Rd. April set everything up on my new iPhone 15 Pro and was very kind while she did it. I had to go back since my Apple CarPlay...Read More
Joshua Bangle
Joshua Bangle -Google user
a year ago
Thank you Westin and his team for all the support and assistance. Very detailed oriented and takes the time to ensure you are ready to go before you leave the store. Setup went smoothly (even with the complications). You guys are awesome....Read More
C W
C W -Google user
a year ago
Caleb and Westin are on top of it! Me and my homegirl came in with some phone issues that included being scanned and other things and these guys did everything they could to help us out point us in the right direction and get us...Read More
Ramona Joseph
Ramona Joseph -Google user
a year ago
Kevin David helped us with switching over service from AT&T as well as starting a business line. He was super helpful, professional and patient. Thanks for all your help.
John Leibee
John Leibee -Google user
a year ago
Extremely helpful staff willing to go above and beyond. Delivered clear, concise instructions that made changing phones a total breeze. Very transparent about cost, too. Kevin and April were both incredibly helpful! I couldn't recommend this location enough!!!
Tammie M
Tammie M -Google user
a year ago
I called the store today and spoke with Weston. He provided me with the information I needed to resolve the issues with my business account and explained why it was best to call 611 from my phone. Thank you!
Aurelia Gonzalez
Aurelia Gonzalez -Google user
4 years ago
Went in to get service and was greeted by wonderful employees. Michael and Day explained everything to me and made the process so easy. I will definitely be coming back to this store to see them. Happy to be a part of T-Mobile!
Bonnie Bauman
Bonnie Bauman -Google user
3 years ago
Michael was very helpful. We came in to find out what our best options were for upgrading our daughter's iPhone. He was smart, direct, and helped us consider all the options. We've been T-mo customers for almost 20 years. Thank you, Michael!
John Laurie
John Laurie -Google user
7 years ago
We recently needed several adjustments to our plan and Justin was very understanding, knowledgeable, and prompt in getting us replacement phones, updating the family phone plan and porting over a landline number to one of the new cell …
Mariann Dalgarno
Mariann Dalgarno -Google user
4 years ago
I highly recommend this location. Went in last night and got a phone for myself and my son. Michael the sales rep was extremely knowledgeable in all products and made getting new cell phones painless. He was very professional and polite and we left knowing...Read More
Ramond Calvert
Ramond Calvert -Google user
5 years ago
I went in to the Sprint store on 2483 S Market St, Gilbert AZ (Santan Village) and was assisted by an employee that goes by the name JJ. I initially went in to get a system upgrade to get more memory on my phone but...Read More
Ri Ri
Ri Ri -Google user
5 years ago
Great job Fernando and JJ. These guys really know their stuff. They were very informative and detailed with the plan options available to me along with the perks that came with them. It was quick & easy to have my number ported over to a...Read More
VDS
VDS -Google user
4 years ago
Beshoy was outstanding, knowledgeable, curtious and effecient. He took the time to educate me of the phones short cut, and how I could be more self sufficient until I get to a store location. I better empowered before leaving the store..

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly