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T-Mobile is a cell phone store in Cedar Rapids, IA.

T-Mobile Review Summary

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4.3
(63 Reviews)
5
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1
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Mark A Krellcom (Big MAK Tech KM6RAD)
Mark A Krellcom (Big MAK Tech KM6RAD) -Google user
2 years ago
Went in around 7pm and 3 gentlemen were ready and waiting with smiles! I was greated nicely and treated with professional, Courteous, knowledgeable care! I had an unusual and misfortune of my wife getting scammed on Ebay for a purchase of a Tmobile SIM card...Read More
Norma Weston
Norma Weston -Google user
3 months ago
Scott was extremely kind and helpful. A supervisor he called wouldn't take no for an answer.That guy was the RUDE ONE.Service wad 1 bar.Replaced router twice.Sorry it wouldn't work out.
Rachel Aukes
Rachel Aukes -Google user
7 months ago
William is amazing. Seriously, he's the best there is at support. I was setting up a new account, and he helped me through the process so easily and with a great demeanor. He made me very glad to have made the switch to T-Mobile.
Colette Miller
Colette Miller -Google user
a year ago
Will and the other young man that helped me over this past weekend, at the Collins Road store were absolutely amazing. They were very kind and very helpful, pretty much went above and beyond to help with the many issues I was having from...Read More
Bobby Riley
Bobby Riley -Google user
2 months ago
Super helpful staff. The guy I spoke to gave me a ton of information and was very helpful!
Andrea Schaefer
Andrea Schaefer -Google user
11 months ago
Dylan was absolutely incredible. Very helpful, knowledgeable, friendly and professional. Kudos to T-Mobile for having people like Dylan representing your company.
Chelsi Bachtell
Chelsi Bachtell -Google user
2 years ago
Grant made this phone upgrade a breeze! My son and I both got new phones and our representative Grant was both knowledgeable & friendly. The service was impeccable. On a tip from a friend I requested Grant when I got there, you should too.
Robert Mettler
Robert Mettler -Google user
2 years ago
I’m 85 years old and switched from Android to IPhone on Riley Odeans advice. I also switched from Verizon because of rate plan cost. Not only did Riley follow through on how much he said our bill would be but he also got...Read More
Linda Skvor
Linda Skvor -Google user
3 years ago
My husband and I were in this store on the 4th of July. I had a phone that suddenly had many issues, was stuck in safe mode, and needed to be replaced ASAP. Terrell Gibbs spent a lot of time with us and...Read More
Rob Richards
Rob Richards -Google user
2 years ago
It was a great experience. It was a busy day, but greeted on entry. Dillon was extremely helpful, patient and genuine. You could tell that this store worked as a team. Also a place to sit as all my watch problems were...Read More
Jayd Soule
Jayd Soule -Google user
3 years ago
Was satisfied with my experience at this location here yesterday! This store is a lot better than the one on Blair’s Ferry. We found out that the other store where I got my old phone never put a sim in my phone. They did an...Read More
Noneya Biddness
Noneya Biddness -Google user
2 years ago
If you can deal with a small parking lot then this is a Great place for Great service! Friendliest and most understanding staff. They are always willing to work with you and your paydates. Open 1 hour before the mall and open til 8pm 😁...Read More
Kevin Tucker
Kevin Tucker -Google user
a year ago
John from the Collins road store is very helpful! Got everything I needed taken care of after going to numerous stores over n over for the past week! Would highly recommend having him help you!
George Swanson
George Swanson -Google user
2 years ago
What an excellent business. We highly recommend! Tariq helped us with new phones and phone plan. Took the time to patiently take us through the process. What an exceptional mobile phone expert. We thank you!
Ele Rinas
Ele Rinas -Google user
a year ago
I visited this T-Mobile store a couple days ago for a phone upgrade. Terrell did a great job of helping me through the process and answering all my questions.
Shawn Hassen
Shawn Hassen -Google user
2 years ago
Very clean and well organized store. The staff is relatively helpful and knowledgeable. I wish they had a better selection of phone cases and accessories but they are no worse than any other cell phone store locally
J. Haugsted
J. Haugsted -Google user
a year ago
I arrived at the store a few minutes before closing and Will solved the issue I was having with my account even though it was a few minutes past their closing time. He was polite and helpful.
Liam McBride
Liam McBride -Google user
3 years ago
Our mobile expert was very friendly and provided excellent customer service, the process was fast and easy to do
Janet George
Janet George -Google user
a year ago
They’re above and beyond helpful with my new service Grant R was the best help I definitely think they are the service to have.
Chuck Burkhart
Chuck Burkhart -Google user
2 years ago
I've been with t-mobile for about 3 years now and wouldn't change anything especially going over to a new carrier exceptional service and especially customer service

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly