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Call Direction Website Reviews

About

T-Mobile is a cell phone store in Fort Lee, NJ.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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3.9
(194 Reviews)
5
4
3
2
1
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Shamus
Shamus -Google user
5 months ago
Came here with my family to check on the offers they have coz AT&T is charging us too high on our family plan. Sophia one of the reps who took care us was really awesome!!! She was nice and patient explaining everything to us in...Read More
Dr. D Thomas Ph.D
Dr. D Thomas Ph.D -Google user
4 months ago
I had an absolutely dreadful experience at T-Mobile today. I have been a loyal customer for 7 years, but after dealing with Chancellor and John, I will never set foot in that store again. From the moment I walked in, I felt unwelcome. Chancellor insisted...Read More
Nisarg Vora
Nisarg Vora -Google user
3 months ago
Visited the store and wanted to buy a new phone. The rep helping me said it would be better if I did it online as I can save the device connection fee. When informed that I don't mind the fee, he said even if I...Read More
Rubén Hiciano
Rubén Hiciano -Google user
a month ago
With plenty of parking and helpful staff. This location is never too crowded and usually has available parking spaces. People can receive customer service really fast and find lots of smartphones and accessories.
Janice Montalvo
Janice Montalvo -Google user
3 weeks ago
Bad customer service from Sophia. I was told that I couldn’t get a service due to not having a document. So I left and returned with said document during my lunch hour, only to be told by a different employee ( 5 Stars for her)...Read More
George Mateus
George Mateus -Google user
6 months ago
Today, my daughter and I went to the store to inquire for phones and plans available. We had the opportunity to interact with Al Vilanova, not only Al was very knowledgeable but he was also friendly and very professional. He guided us on...Read More
John P
John P -Google user
a week ago
Experiencing my visit first hand, I don’t believe the negative reviews, and wonder if they’re confused with another location. Moreover I agree this is the BEST t-mobile store! Came in to move some numbers as I just added some promotional lines. LEM was simply unbeatable in...Read More
Eugene Avella
Eugene Avella -Google user
3 weeks ago
12/15/25 Yunnie was awesome 👌I know management looks for complains not complements but she gets a 10 star please manager acknowledge my post to her God bless you and the family always Eugene Avella …
Elia Migenes
Elia Migenes -Google user
6 months ago
I took my mom to get an upgrade on her phone. Sabbir took care of us. He provided excellent customer service. My mom is 79 years old and had a lot of questions. He was very patience, and caring. He took care of her and...Read More
Jenna Yang
Jenna Yang -Google user
6 months ago
Waited an nearly hour with no one offering to assist us. All associates were helping other customers when we entered so we waited, thinking we'd be next. But nope, one of them went to assist someone who came in after us. Another associate just stood...Read More

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly