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About

T-Mobile is a cell phone store in Hamden, CT.

T-Mobile Review Summary

The summary was generated by AI, based on reviews.

This T-Mobile store at 2100 Dixwell Ave Ste 103 offers a wide range of cell phones and plans. Customers praise the friendly and knowledgeable staff for helping them find the perfect device and plan. Some reviewers mention long wait times, but overall, the store provides a positive experience.

Review Rating Chart

Yelp: 4.5/5

Google Reviews: 4.4/5

Facebook Reviews: 4.7/5

TripAdvisor: 4.3/5

Sitejabber: 4.6/5

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Reviews & Ratings

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3.7
(124 Reviews)
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Drew Wolf
Drew Wolf -Google user
a month ago
I had the pleasure of working with Yasmin at T-Mobile in Hamden to try and solve a major issue I had and even though it wasn’t a T-Mobile issue she was very kind responsive and helpful. She went above and beyond to help me and...Read More
Kirstyn LaBua
Kirstyn LaBua -Google user
a month ago
Seema and Ryan were awesome! They made sure we got everything we asked for! My fiance got a new phone and they helped us transfer everything over with ease! Definitely recommend this store!
Abby Colon
Abby Colon -Google user
5 months ago
Amazing experience. I have an elderly mom who has a hard time with using her phone. Erian D. exudes professionalism, knowledgeable, and patients. I personally help run a retail business. He has a great disposition in his work, and that alone is great for the...Read More
Orsolya Balog
Orsolya Balog -Google user
7 months ago
Our helper was Erion he was the most kindest, outgoing, best talkative worker there. It was all smiles and laughs from him. He was able to get everything done as quick as possible and that’s what we like! He talked me through everything, went step...Read More
Robert Wallace
Robert Wallace -Google user
7 months ago
I want to Share with you. The service that I received at t mobile mo Is a fantastic service provider can helped me with the process of exchanging the phone with no hassle. I think he deserves a management position. Thank you, T-Mobile.
Eric Sobczynski
Eric Sobczynski -Google user
7 months ago
Stopped in the other day during my lunch break to get a new sim card for a new phone after my son's phone was stolen. Craig helped me out with a new sim card and I was out in no time. He was super nice...Read More
Tsahai Benoit
Tsahai Benoit -Google user
9 months ago
I have been with T-mobile for 8 years. I moved to CT approximately 2 years ago and visited T-mobile Hamden Plaza to upgrade my phone and organize my plan. My experience with T-mobile has always been good. I dealt with a customer service Rep. ...Read More
Eddy Randall
Eddy Randall -Google user
4 months ago
Ryan did a great job helping me when I really needed it, great customer service
VLONE JAY
VLONE JAY -Google user
9 months ago
The service was great , I went to trade in a new phone , Yasmin took care of me right away , helping me with all questions even helped me create an account on t mobile app got the iPhone 16 great experience.
lilah khan
lilah khan -Google user
2 years ago
Absolutely excellent! I went in to get an upgrade and an Apple Watch and everything went so smoothly. This wonderful lady names Preeti helped me out and made everything so easy and helped me to understand all of my options. I’ve never had such an...Read More
Dr. J Pierre
Dr. J Pierre -Google user
3 years ago
This review is way overdue. The customer service I received from Peter a few months back was incredible. He goes above and beyond. His patience is truly a gift. I came into the store with hubby seeking a phone for my Mom for her birthday....Read More
A R
A R -Google user
2 years ago
Amazing customer service! Harold was great and took care of everything we came in for. The staff in this store now is really helpful and makes you feel at home when making changes or purchases on my account. Thank you Harold and team!
Meckey Chater
Meckey Chater -Google user
7 months ago
The salesman Mustafa was very friendly and helpful working with us and he was a very patient explaining everything to us. Thank you
james bullwick
james bullwick -Google user
5 years ago
Tim was the most helpful assistant manager there. He really knows what he is doing. The store overall has really good experience. I walked out with two new lines that day and a great deal. I will definitely be coming here from now on. Thanks...Read More
Jason Kaiser
Jason Kaiser -Google user
5 years ago
Had an issue with an online order. Made a purchase online and needed to cancel it (delayed for over a month) and get a phone from the retail store. Ended up being a total nightmare with Sprint's bureaucracy. However the people at the store were...Read More
Claudia L Binowski
Claudia L Binowski -Google user
2 years ago
I have been in many T-mobile stores. When I entered the Hamden T-mobile......I was greeted by Adrianna Rumley concerning an international phone plan that I had......Recently, I had been in the Bahamas and could not get service......I had requested help at another T-mobile...Read More
Vidal Huertas
Vidal Huertas -Google user
2 years ago
I went into get a screen protector replacement today and the entire staff was pleasant and I even purchased some new AirPods, thank you for a great experience!
David Lister
David Lister -Google user
a year ago
The staff went above and beyond for three straight days to get my number back from Boost Mobile. They are an excellent example of fantastic customer service. Thank you guys!
Maiya Keitt
Maiya Keitt -Google user
a year ago
The best customer service I’ve ever experienced. They were so patient and kind . I was in out before my lunch break was even over
Omar Abid
Omar Abid -Google user
4 years ago
This place hooked my uncle up with the 55+ plan. He is super happy they got him and his wife new iPhones as a BOGO. I Love T-mobile and the reps laughed about how much I knew my stuff about plans and deals that were...Read More

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly