**Prejudice confrontation sparked by employee onlooker**I came to the store to get my new iPhone exchanged since it was defective out of the box. I was greeted by a young man who looked into it but told me he couldn't help me because there was...
Read More**Prejudice confrontation sparked by employee onlooker**I came to the store to get my new iPhone exchanged since it was defective out of the box. I was greeted by a young man who looked into it but told me he couldn't help me because there was no manager on site. I asked him to find a solution because I couldn't be without a phone. He advised me to go to the Apple store. I told him I couldn't drive 25 minutes downtown to the mall to see an Apple store.At this point, another employee, Donovan, came over and echoed the statement that there was no manager present and I could not get my phone exchange. He told me I was given the options and I needed to figure it out. I told him waiting three more days or driving downtown to an Apple store were not options; they were just circumstances I was victim to. At this point, he turned to a co-worker and said, "This is what happens when someone who's never been told 'no' their entire life doesn't get their way."I was so shocked by his comments that I laughed in complete disbelief. Never have I been told that I was privileged and unreasonable in my requests for support. By my word choice, appearance, and determination, he assumed that I was exhibiting some sort of unfair or unbecoming privilege.Whether this was an exhibition of racism or prejudice, I do not know. But I know there is no place for this behavior in any setting, especially not in a place of business where I choose to pay money.Note: The district manager was incredibly helpful in finding a store where I could exchange my phone. She was terrific and exhibited empathy on our phone call—well done.
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