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Call Direction Website Reviews

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T-Mobile is a cell phone store in Colorado Springs, CO.

T-Mobile Review Summary

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4.2
(146 Reviews)
5
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2
1
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Adam Meyer
Adam Meyer -Google user
3 months ago
I went into the Tmobile store yesterday and upgraded my new phone. I just wanted to point out the customer service experience that I had with Maurice. It was refreshing and a very great experience in a world where customer service skills are extremely lacking...Read More
Magpie Firefly
Magpie Firefly -Google user
5 months ago
My wife and I went in today to get off our separate plans to go in to a family plan together. Hector was the one to receive us and walk us through the process and he did an incredible job! Everything was extremely easy for...Read More
M M
M M -Google user
Edited a month ago
I have been trying to get service with T-Mobile after having been a customer with ATT for over 30 years. It has not been easy. I have talked to 6 different telephone representatives and gotten 6 different stories. The plans they offered changed every time...Read More
Sheila Clausen
Sheila Clausen -Google user
4 months ago
After 22 years with Verizon & being consistently pillaged by them , I finally pulled the plug - Renee was UNBELIEVABLY patient & professional - What I can say ,y daughter & I have had the best service ! I’ve not had a signal...Read More
Hayley M Holesgrove
Hayley M Holesgrove -Google user
8 months ago
Only was going in to get comparisons and visit other stores, BUT, when I walked in and was greeted so warmly by Maurice, I walked out with my new phone and number! The store is beautifully laid out. All the staff are great. Everyone is...Read More
Zachary Seliquini-Guzman
Zachary Seliquini-Guzman -Google user
10 months ago
I had the pleasure of visiting this location today, and I was thoroughly impressed with the exceptional service I received from Ryan. From start to finish, he went above and beyond to assist me with my tasks. What truly stood out, however, was his remarkable...Read More
Sarah Freeman
Sarah Freeman -Google user
7 months ago
Team! Phone problems are the worst! Sometimes it takes a team. This store doesn't shy away from problems. They will let you know the technical details. Shout out to Brendan! He stood by for what felt like a journey. Glad he was on my team
A V
A V -Google user
7 months ago
I recently had the pleasure of being assisted by Maurice, and I cannot praise him enough for the exceptional service he provided. From the moment I walked in, Maurice greeted me with a warm smile and genuine enthusiasm, making me feel valued as a customer.
Devony Gomez
Devony Gomez -Google user
3 months ago
Great store, great staff, assisted me when other stores said they wouldn’t. Will be back
John Plato
John Plato -Google user
8 years ago
Last night, my fiance and I went into the store just to check and see if we qualified to switch over to T-Mobile from Sprint. We walked in probably between 5 pm and 5:30 pm. Associate Kyle Scarlett immediately greeted us and began assisting us....Read More
Rachel W
Rachel W -Google user
a year ago
I have been having issues with my phone after upgrading and the staff here has been extremely helpful and provided me with the best customer service. Elena Monica and Brandan were very attentive and worked with me for a few days to fix the …
Robert Carlson
Robert Carlson -Google user
2 years ago
When I switched to Tmobile I went to another store to activate the SIM card and to have Tmobile pay off my old phone. I thought everything went as planned but later found out while speaking with Julie. Nothing was done correctly. Long story …
Jessica “Jsims80” Simshauser
Jessica “Jsims80” Simshauser -Google user
3 years ago
I hate switching phones and carriers etc. it always takes all day. We are so very thankful we came to this location. Brooke was the most helpful, compassionate and kind person we could have gotten paired with. We were very pleased with …
Courtney Brandon
Courtney Brandon -Google user
11 months ago
Victor was very knowledgeable and knew his stuff thank you for helping me get the new iPhone 16 pro max I absolutely love it!
Jerry Beason
Jerry Beason -Google user
2 years ago
Today I was assisted by brook with a broken phone matter. I was already pretty tight and Brook really helped make me feel at ease and really broke down what the plan would be in a high classy matter. I realized you don’t come across...Read More
joshua ward
joshua ward -Google user
5 years ago
I believe Monica helped me, along with just about everyone else that worked there. I’m honestly glad T-Mobile bought out sprint, because now I can go to this store and get excellent customer service, instead of mediocre service At best that …
Traci McGee
Traci McGee -Google user
2 years ago
Ryan turned my 1 star review into a plus 5! I ordered 6 lines with phones online. I was supposed to be able to activate myself but couldn't due to online two giving faulty info. He did me a solid!!!!
Nataly Saarela
Nataly Saarela -Google user
6 years ago
I don’t usually do reviews for businesses unless the customer service is either really good or really bad and let me tell you that this experience was wonderful! My husband and I recently switched carriers to T-Mobile and from the beginning …
Lisa Hansen
Lisa Hansen -Google user
3 years ago
Great experience with Erica at the Southgate location. I started out at the T mobile by my house on 8th Street. There the sales people …
Travis Fodge
Travis Fodge -Google user
3 years ago
I walked in to cancel service after visiting several other locations trying to move my service over from Sprint. Megan saved the day kept me as a customer. Had to come back to the location for a couple other things everyone I have worked with...Read More

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly