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Call Direction Website Reviews

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T-Mobile is a cell phone store in Holly Springs, NC.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

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3.6
(99 Reviews)
5
4
3
2
1
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John Stevens
John Stevens -Google user
3 months ago
Tiffany and Jasmine(I’m sorry I know I spelled that wrong). They were awesome. Great attitude, very helpful. Ladies thanking you for taking care of me today.
Alex
Alex -Google user
7 months ago
Brian and the staff were great. We upgraded 2 phones and the process was smooth and quick. Brian looked up and found out there was trade in value for our 7 year old iPhones. He made sure we got the best deal. Also would like...Read More
K K
K K -Google user
a year ago
We just went to this store this evening. Anita and Mahim worked tirelessly to not only give us a phenomenal deal on our 4 phones and two watches, but also worked with our previous provider on technical issues that were out of their control. They...Read More
Jim Eldredge
Jim Eldredge -Google user
2 months ago
Angela was very helpful to us this morning July 23,2025. Please give her our best regards. Eldredges
ArnieEileen Sheldon
ArnieEileen Sheldon -Google user
a year ago
The staff in this store is so friendly and welcoming. We had a great experience working with Anita. She was helpful and very knowledgeable. My mom loves her new phone. Thank you Holly Springs T-mobile!
Kristy McFadden
Kristy McFadden -Google user
9 months ago
The store manager, Clark, kindly provided exceptional service transferring data from my iPhone 12 to my iPhone 15 and to my iWatch. Clark also answered all my questions. He was great with assisting others while working with me. Accolades to Clark!
Meghan Burnham
Meghan Burnham -Google user
a year ago
I came in 14 minutes before closing on a Sunday night as I had lost my phone and needed help with locating it or even just getting a new one. Anita was amazing - she jumped into action to help me find the tools...Read More
Tiffany Tallarino
Tiffany Tallarino -Google user
11 months ago
John Milton goes above and beyond for both my elderly parents and myself! He is consistently available for assistance with any issues! Hi highly recommend that if you plan to switch to T Mobile, you go check John out!
Tree S
Tree S -Google user
a year ago
Briana at the Holly Springs, NC location was amazing! She was informative, thorough, kind, and expeditious. I'm super appreciative of her knowledge as I'm phone illiterate (lol) she really helped me understand my upgrade details and new plan info. She greeted everyone who came in after...Read More
Roberto Lugo
Roberto Lugo -Google user
2 years ago
My wife and I went to see what promotions they were having and it really was worth going in because they are having a great promotion. We're definitely switching to T-Mobile. Luis the salesman was very helpful but also showed us every option available for...Read More
Jeff King
Jeff King -Google user
5 years ago
Came in a half hour before closing one weeknight (thought they closed later) to get a new phone. When I realized it would be tough to transfer items off my old phone and activate in that much time, offered to come back rather than...Read More
Jacob Porter
Jacob Porter -Google user
2 years ago
I've had the pleasure of receiving the best customer service experience ever at the T-Mobile store in Holly Springs. Starting from keeping in mind my budget by store associate Matthew to answering my questions store manager La-Toya. Saun …
Terry Barham
Terry Barham -Google user
3 years ago
Great customer service experience thanks to Chandler Collins. We transferred two lines from Consumer Cellular and purchased two new phones. Chandler helped us with the transfer and made sure we understood what was going on. He not only …
Dave Gury
Dave Gury -Google user
Edited 3 years ago
Now that Sprint has been absorbed by T-mobile all Sprint contracts and services have been switched over to them. This is now my closest phone store location and where I will be getting my new devices as needed. Got a new phone yesterday to …
Michelle Lambert
Michelle Lambert -Google user
7 years ago
I went to this location because it is the closest one where I could turn in my device. I was skeptical at first because of the overall rating of 2.9 out of 5 stars. Well, I had a very nice experience with all of the...Read More
W. A Lindberg
W. A Lindberg -Google user
a year ago
Great customer service. Tremendous service support from Anita, Clark & Mary! Handled all my questions and got the job done. Only minor issues but was nothing to stress over. Thank y’all for you assistance
Business AsUsual
Business AsUsual -Google user
2 years ago
Absolute 5 star service. I wish l remembered the young ladies name because she was great and made me feel like my business is appreciated. But the T mobile automated system is SOOOO MUCH WORSE than the Sprint System which is why l was...Read More
Alex Fahie
Alex Fahie -Google user
3 years ago
So for the past 2 weeks me and my wife have been battling back and forth with the 1800 customer service number telling us they couldn’t do anything with out the PIN number that I could no longer get because I had switched services back...Read More
Lyssa Wilson
Lyssa Wilson -Google user
a year ago
Luis and Abdul were amazing to work with it was a fast and easy process to switch services. I am so happy to be apart of the T-Mobile family now! #byeVerizon
BW Roop
BW Roop -Google user
6 years ago
I recently visited this store to upgrade my phone. After discussing my options with Shanea, I ultimately decided to upgrade two of the phones on my plan. She was very patient and explained many different options and didn’t pressure me when …

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards

Other

check icon LGBTQ+ friendly