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Call Direction Website Reviews

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T-Mobile is a cell phone store in Scottsdale, AZ.

T-Mobile Review Summary

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3.8
(95 Reviews)
5
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1
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Cindy L
Cindy L -Google user
a year ago
T-Mobile Adam, Matt, Danny Josh Gabby (the manager), to all of you you made our time at your store a memorable experience and was super fun. We have been with AT&T for over 40 years and they could not get their lines together. I’m so...Read More
Mahesh Kokkula
Mahesh Kokkula -Google user
2 years ago
A few years ago, we visited this exact store when we were looking to get new a line for my son. We were totally disappointed with the customer service then, and did not bother to consider T-Mobile thereafter. Today, we were shopping around for new line...Read More
Priscila Pilkington
Priscila Pilkington -Google user
a month ago
Regina made my experience pleasant, quick, & tied with a bow with the wonderful customer service. Even got a new water bottle! Appreciate you guys are amazing
Kendra Sanchez
Kendra Sanchez -Google user
6 months ago
Adam is super helpful and great! Clean store prompt service happy this is my local tmobile now I know where I can come when looking to upgrade. Went in to look at an Apple Watch and Adam found me the best deal happy with my purchase....Read More
Michelle Gray
Michelle Gray -Google user
a year ago
Vincent I think that was his name anyways I don’t have T-Mobile services but the customer service here is top notch. I will be returning just for accessories.
amy knichelle
amy knichelle -Google user
a month ago
All I can say is WOW!!! I just had the best experience with Adam helping me trade in a phone. After multiple phone calls to customer service I gave up and went into the store. It was the best choice I could’ve made. Adam greeted...Read More
ENRIQUE MARTINEZ
ENRIQUE MARTINEZ -Google user
2 months ago
Adam senior customer service is amazing superb service. I have been with T-Mobile for over 25 years and been to dozen of store and I have to say Adam hands down is a super star with his customer skills is amazing. I work...Read More
Maris Lee
Maris Lee -Google user
2 months ago
I walked into T Mobile on a fluke today with a complicated iPhone issue, & walked out a new customer! I was greeted by all, & was beyond fortunate to have Regina & then Zeus help resolve this issue. Regina listened to my frustration, grasped...Read More
Miriam Peters
Miriam Peters -Google user
a month ago
I am 80 and my husband is 81. We had an extrodinary experience at TMobile Promenade this morning. Matt showed us what was wrong with our phone screens and didn't try to pressure us in buying new phones. Our phones just needed a new protector...Read More
Cj Salonen
Cj Salonen -Google user
5 months ago
Stopped in to get help switching from Verizon, Josh was incredibly helpful explaining everything about different plans, the number transfer, and ended up saving me quite a lot of money over my old plan. Without a doubt the best customer service I’ve ever experienced at...Read More
Joe Cambridge
Joe Cambridge -Google user
7 months ago
⭐⭐⭐⭐⭐ Exceptional Service from Josh!
Posted on March 12, 2025 I had an absolutely fantastic experience at the T-Mobile store thanks to Josh! From the moment I walked in, he greeted me with a warm smile and genuine enthusiasm to help. I was upgrading my phone and...Read More
Jeffrey Tothill
Jeffrey Tothill -Google user
Edited a week ago
###UPDATE OCT 1, 2025. ### JOSH AND DUSTIN really were Awesome and genuine in all their true care and time and knowledge, not to mention patience past 2 weeks. Was super stressful for me- they were super-Human. THANKS!! ##April 8::::::::::!!!!! Hey VINCE!!)), I just wanted to thank...Read More
shannon
shannon -Google user
10 months ago
First time going to this T-Mobile location and it was an amazing experience! The entire staff was incredibly friendly and welcoming. Josh assisted me with finding a case for my new iPhone. He was incredibly knowledgeable about the products and made the entire process smooth...Read More
Hayden Merryn
Hayden Merryn -Google user
10 months ago
I actually first went to the store on Northsight and did not have a positive experience. So I tried this location at Promenade and was helped by Matt M. God, these guys were awesome. I had a toddler with me and a teen hoping...Read More
A W
A W -Google user
9 months ago
I transferred from Cox today and even with a snafu in the mail for my T-mobile equipment, this has been a way better customer service experience. There is no way for me unfortunately to provide feedback on the phone rep- Ashley- who created my account but...Read More
Josee Martin
Josee Martin -Google user
4 months ago
The team at this location is helpful, patient, knowledgeable, and kind. Thank you! Gavin helped me with the mess that I had made of my account. You are wonderful!
Bobby
Bobby -Google user
8 months ago
Visited today for a simple screen replacement. Store was pretty busy and had to wait 20 mins before I could get some help. Josh was super friendly, he apologized for the wait, changed my screen replacement promptly and was cheery throughout the interaction. Great service!
Topher N
Topher N -Google user
7 months ago
Mark and the experience team were awesome. Turned a necessary visit into a fun time. Quick and easy. Special thanks to Adam for the special attention on getting my new phone all set.
John Pattullo II
John Pattullo II -Google user
11 months ago
I walked into the store today which was mildly busy. I was greeted by Chris after just a few moments. I was looking into the availability and any "in-store" promotions on the Google Pixel 9 Pro XL. He gave me the information I was looking...Read More
Maria Gonzalez
Maria Gonzalez -Google user
6 months ago
Matt and Josh were amazing !! Matt was able to get us a monthly bill that worked for us. Easy, fast and painless transition from our previous provider.
Rising Moon Publications, LLC
Rising Moon Publications, LLC -Google user
a year ago
Adam at The Promenade Mall was a superstar of service, knowledge and ease. I had a few business lines to get started and he insured not only did I leave with a well functioning account, but he helped me over several days additional in selecting...Read More
Josh Winston
Josh Winston -Google user
5 months ago
We had an issue with our daughters phone and data that nobody could solve. We spent a long time with Danny and he figured it out and solved it. He was knowledgeable, professional and patient and he figured it out.
Michael Low
Michael Low -Google user
a year ago
I have been a customer of T-Mobile for 15 plus years, I travel the country on a weekly basis for work. I have very seldom had any issues, but when I do I go to one person exclusively. …
Brittany Canizales
Brittany Canizales -Google user
3 weeks ago
I had a few things to do with my account and the gentleman that helped me was very helpful and got everything done that we needed to do and I walked out with my iPhone 17 pro max. Thanks y’all!
Corny Pinney
Corny Pinney -Google user
11 months ago
We've been to the store twice and each time we were amazed and very impressed. The customer service was excellent. I would recommend this store to anyone. Thank you for your patience and understanding to older people. We appreciate it very much. Regina and Danny...Read More
Doran O'Brien
Doran O'Brien -Google user
2 years ago
First time ever having to go to a T Mobile store and I was not looking forward to it because of other poor experiences at cell phone stores in the past. Brandi the store manager was able to resolve my issue in 10 minutes and...Read More
Alyssa Weinberg
Alyssa Weinberg -Google user
a year ago
Today I went to switch my mother on to tmobile from another carrier. We worked with Adam who was nothing short of amazing. He was able to get us each new phones and a watch. Our bill is less than what we...Read More
MarleyGirl B.
MarleyGirl B. -Google user
2 years ago
What an amazing experience we just had at T Mobile. Rick was thorough, complete and informative. We went in on a mission and we accomplished the goal together. We've been with T Mobile for over 10yrs and have never had an issue with …
Harvey Steinacher
Harvey Steinacher -Google user
Edited 8 months ago
I have been using this T Mobile store for about 2 years after being led astray by third party t mobile stores. I have been extremely satisfied with their service, help, knowledge everything …
David Shin
David Shin -Google user
a year ago
If there was a cellphone heaven on earth, then this store is where the angel Moroni came down and buried the golden plates containing the gospel of T Mobile which were subsequently unearthed by the wireless prophets Danny and James (Jesse? …

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Other

check icon LGBTQ+ friendly