I walked into T Mobile on a fluke today with a complicated iPhone issue, & walked out a new customer! I was greeted by all, & was beyond fortunate to have Regina & then Zeus help resolve this issue. Regina listened to my frustration, grasped...
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I walked into T Mobile on a fluke today with a complicated iPhone issue, & walked out a new customer! I was greeted by all, & was beyond fortunate to have Regina & then Zeus help resolve this issue. Regina listened to my frustration, grasped the issue immediately, & when she told me she could resolve the problem, I almost fell off the chair!!! I could only thank her for her expertise every 7 minutes. Regina resolved the problem that hours at At&T & Cox were unable to solve, & unfortunately they made the problem even worse for me!
What I liked was Regina’s ability to think outside of the box & focus on the issue in a whole new way. I’m still amazed at her willingness to continue to look at different ways to solve this problem, & then get it fixed!!!! WOW!!! I asked to see her manager Zeus, to let him know what an outstanding professional associate he had, & how thoroughly impressed I was that she could tackle this issue. Zeus explained all about what T Mobile could offer me…& then followed up with Regina on my phone issue, to make sure everything was in working order. What a team!! They both came together to solve this puzzle, I walked in just to see if by chance they could help me~and now, I will be returning as a new customer. I simply cannot say enough about their outstanding customer service and the twelve star experience I had. I would also like to add, that the other associates all approached me to be of service, too. Very kind. Whatta store!!!
Thank you many times over for making my day! I’m truly so grateful for Regina’s time & expertise, and Zeus’ patience in clearly explaining everything I need to know going forward. So incredibly helpful!
What I do know, is that they have me as a new customer. Thank you so much for the unbelievable help & extraordinary customer service!
Sincerely,
Maris Herzog