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Call Direction Website Reviews

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T-Mobile is a cell phone store in Washington, DC.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

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3.8
(59 Reviews)
5
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1
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Amanda Pedrick
Amanda Pedrick -Google user
3 months ago
Ross & Yomi were the literal best. Their service was immaculate. I needed a lot of things and they provided. Their energy was infectious. Best phone experience I've ever had. Completely honest with what needed to be done. Much appreciated to them ❤️🏳️‍🌈 …
Marcia Rollins
Marcia Rollins -Google user
3 months ago
Yomi took excellent care in helping me get set up with a new plan! She was patient, fostered seamless service and ensured I got the best deal possible. Ask for her when you visit.
Aratrika Ghosh
Aratrika Ghosh -Google user
3 months ago
Rabia and Austin were the most helpful and attentive staff I've worked with. They helped me get the best deal possible and stayed late to help with setting up my phone. Can't recommend this location to enough!!
Virginia Honesty
Virginia Honesty -Google user
3 months ago
Yesterday, I walked into T MOBILE, & got the greatest experience 😃ever, from a phone company. The atmosphere was clean, the vibe was great, 💯as soon as a walked in, I was greeted with great eye contact, 👀beautiful smiles.💋 I will admitt, i was a...Read More
Jivy
Jivy -Google user
3 months ago
Yomi and Rabia the store manager stayed over for 3 hours after the store was closed to help fix another’s stores mistake. This was a wonderful experience. It was a lot of work to fix the issues and they did it with ease and made...Read More
Faysal Naffaa
Faysal Naffaa -Google user
2 months ago
Thanks to Yomi for special support to get my sim deactivation sorted out without given up with the call center 👏🏽 …
Rita Ramjet
Rita Ramjet -Google user
9 months ago
Amazing experience! Kevon was so helpful - kept finding new ways to save us money as we upgraded our account and got new phones. Rabia was able to ensure we were able to trade in our old phones without a hitch. Deep gratitude to such...Read More
Sam Rollin
Sam Rollin -Google user
6 months ago
Went to change carriers and get a new phone. Rabia helped me out and was so friendly and knowledgeable while walking through the process. Will absolutely recommend this location to friends looking to switch!
Aggie Kuperman
Aggie Kuperman -Google user
3 months ago
Kevon was polite, very helpful and knowledgeable. He is an asset to TMobile.
Jamal Harris
Jamal Harris -Google user
a year ago
I walked into the store with a warm welcome Greeting by Mark and Chauncey. I came in there for a to go wireless Wi-Fi box and these two young men really help me out because I was in a tough spot trying to look for...Read More
Vincent Soemin
Vincent Soemin -Google user
a year ago
My friends and I (around 15 people in total) recently visited this T-Mobile branch, and we were very impressed with the service. The sales lady patiently explained the various plans and family plans available. Despite some of us being a bit …
Sabella Radostitz
Sabella Radostitz -Google user
9 months ago
Kevon and Robia were amazing. They were able to help me and my family switch over to a new plan quickly and efficiently. They were both so kind and patient with us.
Gregory Taylor
Gregory Taylor -Google user
a year ago
I couldn't get my new phone set up online, so I had to come into the store. Teresa was amazing - she helped me competently and efficiently. Give her a raise!
Cassandra Joseph
Cassandra Joseph -Google user
2 years ago
They were very gracious to me as a Disabled Senior Consumer - assisted me with a new Home Internet System, set-up everything for me and when I returned home all I had to do was plug it in. …
Tamari Gachechiladze
Tamari Gachechiladze -Google user
a year ago
Had a wonderful experience at T-mobile on 14th. Chance (hope i spelled right) was very knowledgeable about T-mobile services and was extremely helpful and patient solving our issue. Had to switch to other provider for now, but will definitely coming back to T-mobile soon because...Read More
Luv Jhangimal
Luv Jhangimal -Google user
11 months ago
Teresa and Rabia were wonderful! I managed to switch over successfully from “the other company” within an hour of walking in, with a new phone in hand.
Hannah Koenig
Hannah Koenig -Google user
a year ago
Antonio was super kind and helpful, I had been left waiting on xfinity to set up my wifi for 3 days after my slotted time for set up. Antonio and T-mobile had me set up in 30 minutes. He was kind and informative. Would highly...Read More
Claire M.
Claire M. -Google user
a year ago
Mr..Tae was beyond excellent! He took care of all the changes I had. He was very patient and asked me to check so that nothing was missing.Glad I switched over to T-Mobile from Metro PCS. The employees at the store are...Read More
girmay Yosief
girmay Yosief -Google user
5 months ago
Ross was amazing he helped me recover my device
M Garcia
M Garcia -Google user
3 years ago
Joy went above and beyond to help me setup my device. She was patient and resourceful, she kept trying different ways to resolve my issue and didn’t stop until it was fixed. I really appreciate her effort and devotion to excellent customer service. Thank you...Read More

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

check icon Wi-Fi

Crowd

check icon LGBTQ+ friendly
check icon Transgender safespace

Payments

check icon Credit cards
check icon Debit cards

Other

check icon LGBTQ+ friendly