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T-Mobile in Mountain View

T-Mobile in Mountain View

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4 (101)

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T-Mobile is a cell phone store in Mountain View, CA.

T-Mobile Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4

(101 Reviews)

5

4

3

2

1

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Zhi An Ng -Google user

8 years ago

Came here on a Sunday afternoon, friendly staff, fast service!

Hongmei Yu -Google user

a month ago

Great T-Mobile store with a friendly and welcoming atmosphere. Ramon was especially helpful—very professional, patient, and clear in solving my tricky issue. Really appreciate the excellent service from both him and the team!

Izzy -Google user

a year ago

This T-Mobile store was the best experience I ever had. The Manager Cesar, Miguel, and Sandra went above and beyond my expectations. Miguel helped me set up my new iPhone and truly has a passion for customer service. I been to many T-Mobile stores and...Read More

Sheetal Dheer -Google user

2 years ago

I really want to post this review. I am just a new customer who just transferred from Verizon to T-Mobile. At one point I thought it was a bad decision as I was not getting the issues resolved by the customer care but then I...Read More

Sharlene Nay -Google user

6 years ago

Very friendly and helpful staff! I came in today to upgrade my phone and was very happy with the expertise of both the manager, Anthony, and sales associate, Joanna. They were both helpful in setting up my new phone and reviewing my account to ensure...Read More

Glenn Ladue -Google user

4 years ago

Truly appreciated the help to add a 3rd line and transfer my prepaid AT&T line that always runs out of data. Went from 8G data limit to unlimited with 5G service to boot. They charged me $0 and saved me $15 a month plus fees....Read More

Beatrice Thelisma -Google user

4 years ago

Alicia was very helpful. With her smile, she did her best to satisfy all my needs. Please don’t take only my word, just go there yourself and you will not regret it. I was impressed with their quality of customer service. Thank you, guys. Keep...Read More

Trish Gilbert -Google user

Edited 2 years ago

3/10/23 I decided that the warranty replacement Galaxy S10 wasn't worth the trouble. Plus it had a horrible battery, the first day! I spent the better part of 24 hours going through settings trying to get everything the way I had my original S10, only...Read More

Galen B. & Erika Underwood -Google user

3 years ago

Ali had the best customer service. So knowledgeable, and transferred my new phone information. I have been a TMobile customer for a while now but Ali told me about new products that I plan on coming back to try. Thanks 😀 …

Kitty Chiu -Google user

4 years ago

Just got my new phone activated. Cynthia greeted me right away. I explained that i wanted to transfer data from an old phone to a new phone. She worked on the process for over an hour transferring data, apps, pictures, videos,...Read More

Erica Krasity Andrews -Google user

7 years ago

I came on a Sunday afternoon to pick up a SIM card. It was very quiet so no wait. The staff were super friendly and helpful - I got in and out with what I needed and had a really pleasant experience (Ray helped me).

Yulia -Google user

2 years ago

needed help converting my physical prepaid SIM card to eSIM as my old phone doesn't support one. Rolando was very helpful and super fast, in under five minutes i had cellular set up on my new phone and ready to go 🤳🙌 …

Nancy Melinda Kemp -Google user

5 years ago

Friendly, knowledgable and committed to helping. I went in because the alarm sound on my phone suddenly and mysteriously stopped working. Marley wasn't able to fix it, but not for lack of trying! She was very sweet and tried everything she could think of. Ultimately,...Read More

Don Mullis -Google user

8 years ago

Needed to add a cheap pay-as-you-go SIM, to turn an old phone into a secure phone for account recovery. Hint, hint: most of you reading this need to do something like this, too. Helper at counter understood the problem, provided good help quickly, and...Read More

debora carrasquer -Google user

8 years ago

Alisha helped me very efficiently. I had problems of reception with my device and she offered me multiple solutions and besides that, she also offered help improving my battery charging. Very satisfied with the help.

John Ademola -Google user

4 years ago

I came in this afternoon to get help with a data transfer I worked with Ali and I highly recommended working with him if you ever visit this tmobile location Ali was very knowledgeable and has excellent customer service!!!

Xingyu Jin -Google user

2 years ago

They help me convert physical sim to esim in a timely manner. I’m happy with their service.

Mia Yang -Google user

2 years ago

couteous and knowledgeable, helped me switch to e sim prepaid card very fast and this got rid of the sim card recognition problem

Ashwin Vasani -Google user

3 years ago

This is the best T-mobile store in town. Manager was very help and fast to solve my issue.

Alfred Issaco -Google user

6 years ago

T-mobile Representative, Tyler @ the Mountain View Corporate Store was very helpful, patient, considerate, & kind to both my Chinese friend & I.

Ajit B -Google user

4 years ago

Had a great experience switching to T-Mobile at this store. Customer service was excellent.

George Quiring -Google user

Edited 10 months ago

They are the most helpful people you can deal with.

Arkadiy Svist -Google user

a month ago

Very helpful staff

Xuan Zhang -Google user

Edited 3 years ago

Cynthia provided great service today. She was super knowledgeable, helpful and patient! Greatly appreciated!!!

Kexuan Tang -Google user

2 years ago

The staff and manager are very responsible in my port in number issue and solve the issue! Very recommend here

Raghav Gupta -Google user

4 years ago

Alicia went above and beyond to help us resolve our pre-paid issues before we could migrate to postpaid!

Elvi U -Google user

3 years ago

Marley and Johnathan 👌 if I could give you more stars I would …

Dennis Kim -Google user

3 years ago

Kleiber helped me tremendously, as he always has in the past!!

ERNEST GONZALEZ -Google user

Edited 3 years ago

These guys and gals are awesome! They fixed my problem!

Jaehak Koo -Google user

9 years ago

They are very kind and helpful to find best solution what I need.

Features

Service options

In-store shopping

Delivery

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Amenities

Wi-Fi

Crowd

LGBTQ+ friendly

Transgender safespace

Planning

Quick visit

Payments

Credit cards

Debit cards

NFC mobile payments

Other

LGBTQ+ friendly

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