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T-Mobile in Sterling Heights

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3.5 (266)

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T-Mobile is a cell phone store in Sterling Heights, MI.

T-Mobile Review Summary

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3.5

(266 Reviews)

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Emily Rollend -Google user

9 months ago

I went into the store for an upgrade and worked with Brandon. He was pleasant through the entire experience. He gave advice on phone cases/screen protectors and entertained my sisters and I’s questions and conversation while waiting for the data transfer. 100% recommend this location...Read More

Catherine Fontana -Google user

4 months ago

I am very happy with my experience with Angela. She was very helpful and very patient with me .

a i -Google user

a year ago

Raquel did a great job giving me information on upgrading my s22 ultra to an s24. This location is lucky to have an employee who actually knows what she's talking about and knows all the features on the service plans and products. I'll be using...Read More

Daddy King -Google user

a year ago

Just switched from Verizon and was very impressed by the service I received at this location. I believe I worked with Koryn and she was knowledgeable and patient. We ran into some issues along the way and she handled it very well. T-Mobile earned a...Read More

ibrahim abdallah -Google user

4 months ago

Haadia did a great job in helping me. She went above and beyond!

Sarah Baker -Google user

2 years ago

My faith in all humanity has been restored because of Mobil Expert Afaf! My phone randomly stopped connecting to the network and I was told by a previous T-Mobile location to bring it to U Break, I Fix….Afaf was able to identify my problem and...Read More

Amy L -Google user

3 years ago

Quick activation, appreciated that the employee took the time to look at the 8plus we were trading in to see if there was additional credit available for higher gigs. He also took the time to look in back to see what other colors were available...Read More

Scott Herzog -Google user

3 years ago

I was in a hurry and had my 17 month old son with me. The employees at this location were great and helped me right away. At my request, they set everything up so that I could order my new phone when I got home,...Read More

Daniel Pricopio -Google user

7 years ago

Joe was on point and extremely helpful. Quickly helped us with an issue syncing calendars. I have never been in a Sprint store with such quick and helpful service. I know where to go if I ever need help again. I even saved that location...Read More

Marie Mattos -Google user

4 years ago

Big Sean was absolutely phenomenal! I brought in my old iPhone that I wanted to trade in at a tech store, and he was so great at walking me through how to back up everything so I wouldn’t lose all my info when I switched...Read More

Barbara Schmidt -Google user

a year ago

I stopped in the other day to look for a new phone and Rockelle was super helpful. I appreciated how well she listened to what I needed and her advice was just what I needed to make a good choice for my next phone.

Luke Ostrowski -Google user

2 years ago

If you want to get the best service I recommend you see Brandon. This man is well collected and knows how to work his way around things. I ran into an issue with trading in my old iPhone and he solved it in minutes.

Richard Hagelstein -Google user

6 years ago

I want to recognize technician Curtis, who replaced a swollen battery in my Samsung S7 while I waited. I was expecting being told that I would have to leave the phone. Very polite, knowledgeable, customer oriented, a mans handshake. Very impressed. ...Read More

Barnabas A. Christian -Google user

Edited 7 months ago

Brandon David ( his Playlists often provide the chill vibe in the store Aya ( since retired) Always provide Top Notch service always. PS: This is a corporate store Not the man in the mall.

Average Citizen -Google user

3 years ago

Great place to understand and be confident concerning a purchase. My wife and I researched T Mobile stores in the area and concluded that this corporate store is the place to do business. We called the store. The team member answered the...Read More

Kiki Ann Lawson -Google user

6 years ago

Best sprint store i have ever been in. The gentleman who waited on my Richard was excellent! He answer all my questions and set me my up with my first Apple. So excited to use my new purchase! Thank you

Unitedwestand734 -Google user

5 years ago

So i managed to brick my brand new, like 1 day old note 20 ultra, stopped in about 5:30 ish (without an appointment) they were quite busy and was out by 5:40. I wish i got the name of the gentleman who helped me out...Read More

ryan mcglone -Google user

12 years ago

I was very happy with how i was treated and helped. Antonio Casall was very knowledgable and knew what to do and what was best for my situation with my phone. I had a charging problem with my Galaxy SII. He did...Read More

Don Nitkin -Google user

7 years ago

They really know their stuff. I originally went to another Sprint store with a problem. They said the phone was broken. I discovered that only some Sprint stores are corporate stores. The store on Hall road is a corporate store and they fixed my...Read More

Himansu Shah -Google user

2 years ago

David he was very nice with his services. It was very easy for me to switch three phone lines from Verizon to. T mobile.

Jessica Macon -Google user

2 years ago

Excellent service. Needed help after switching networks and setting up our new iPhones, and the guys were so helpful and patient.

kevin briesky -Google user

6 years ago

Tim was great, helped me make a great choice for my family’s needs. 5 starts for him and the staff in tech. Took me awhile to find something that would work for my family and Tim came thru big time.

SkinnyGuy Fitness -Google user

a year ago

Ray and everyone else was very helpful in getting my phone replaced will be making this my new store

Matthew Fleury -Google user

6 years ago

Im not sure if this is a secret, but Sprint has relocated all of their technicians to this store. Come here before you go to any other one in the metro. They always seem to have 10 employees sitting around waiting to help...Read More

David Seiler -Google user

6 years ago

Tim the technician was absolutely wonderful she had a smiley happy face she was very informative of what was going to go on she took her time to do the job right my phone came back absolutely perfect her kindness and perseverance and …

Josh Meske -Google user

6 years ago

Even with Sprint (corporate) being difficult, Richard was super patient and stuck with me until everything was resolved. They stuck around well past closing hours to make sure i was taken care of

Kay Ward -Google user

7 years ago

Junior was extremely helpful in helping me with all the problems on my phone. Went out of his way to get me back on track. Your best employee by far.

Tess E -Google user

5 months ago

Excellent customer service.

ShadowFyr SixtyTwo -Google user

3 years ago

Very helpful staff, took their time to work with ne and complete the upgrade order. I'll update after my phones arrive.

Michelle L Anderson -Google user

8 years ago

This was a great experience! The staff was nice, friendly and professional. One of my best Sprint experiences ever.

Features

Service options

In-store shopping

Delivery

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Amenities

Wi-Fi

Crowd

LGBTQ+ friendly

Transgender safespace

Payments

Credit cards

Debit cards

NFC mobile payments

Other

LGBTQ+ friendly

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T-Mobile Review Summary